Team Leader: Capitec Direct - Johannesburg at Capitec Bank

Purpose Statement

• To effectively lead a team in the Capitec Direct Department to ensure effective selling of the various Capitec product and services in agreed set targets (via virtual channels). To ensure a client focused, high performance/high commitment environment is developed and sustained within the department.

Experience

Minimum:

• More than 2 years working experience in Capitec. 
• Leading people to achieve goals and targets such as in services, sales, and customer facing organisations. 

Ideal:

• Previous management or supervisory experience  of leading a sales team. 
• Experience in sales/credit/fraud environments would be an added advantage or 
• Contact centre experience.
• Capitec Bank products and procedures

Qualifications (Minimum)

• Grade 12 National Certificate / Vocational in Grade 12 National Certificate

Qualifications (Ideal or Preferred)

• Diploma in Business Management or Commerce

Knowledge

Minimum:

• Understanding of banking or financial principles and environment
• Leadership and people management principles
• Business performance drivers at this level
• Retail/consumer service environment 
• Banking products and services
• Business Processes (Marketing/ Financial Management/ Human Resource Management)
• Basic telesales techniques and methods
• Sales principles and techniques 
• Basic calculations

Ideal: 

Capitec Bank policies, including:

• Disciplinary code and procedures
• KPA procedures and policies
• Adherence policies
• Online and cell phone banking process and technical frameworks (role specific) 
• Capitec banking system
• Client relationship principles and environment
• Working knowledge of legislation relevant to banking environment (i.a.FICA, National Credit Act (NCA), Consumer Protection Act (CPA), Protection of Personal Information Act (POPI), Credit Granting Policy (CGP) (role spefic)

Skills

• Communications Skills
• Problem solving skills
• Leadership Skills
• Computer Literacy (MS Word, MS Excel, MS Outlook)
• Attention to Detail