Team Leader, Cash at Standard Bank Group

JOB PURPOSE
To manage a team of Cash Consultants who take demand from walk-in customers for any cash related matters (e.g. teller, ATM) whilst forming an accurate assessment and understanding of that demand in order to act on it in a manner that consistently delivers what matters to the customer within the parameters of the bank’s financial offerings.

KEY RESPONSIBILITES

• Ensures that Cash Consultants attend to walk-in customers, understand what matters to the customer and delivers against those demands (i.e. determine the what, why, when, where and how).
• Ensures that Cash Consultants identify the authenticity of the customer in order to prevent disclosure of information to unauthorised persons (e.g., knows how to identify the customer).
• Ensures that the correct procedures are adhered to for the handling and movement of cash assets in the branch.
• Ensures that the correct security procedures are adhered to when cash is delivered /collected from relevant cash transit company (SBV).
• Leads a team of Cash Consultants Level 1 which includes telling and ATMs.
• Ensures staff are appropriately reflected on the organisation structure for distribution of work items to the correct staff/teams.
• Acts as secondary custodian of Automated Teller Machine (ATM) / Auto Note Acceptor Machine (ANA) keys.
• Acts as secondary custodian for the ANA / ATM (KABA) Automatic time delay lock pass code.

QUALIFICATIONS

• Secondary school/High school or A levels or Matric
• 3 - 4 years previous branch banking experience in the front line (e.g., telling, treasury). Knowledge of the procedures and the interdependencies of the various functions performed in the branch