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  • Posted: Mar 10, 2022
    Deadline: Not specified
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  • Standard Bank Group is the largest African banking group by assets offering a full range of banking and related financial services. “Africa is our home, we drive her growth” Our vision is to be the leading financial services organisation in, for and across Africa, delivering exceptional client experiences and superior value. This sets the prim...
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    Team Leader, Cash

    JOB PURPOSE
    To manage a team of Cash Consultants who take demand from walk-in customers for any cash related matters (e.g. teller, ATM) whilst forming an accurate assessment and understanding of that demand in order to act on it in a manner that consistently delivers what matters to the customer within the parameters of the bank’s financial offerings.

    KEY RESPONSIBILITES

    • Ensures that Cash Consultants attend to walk-in customers, understand what matters to the customer and delivers against those demands (i.e. determine the what, why, when, where and how).
    • Ensures that Cash Consultants identify the authenticity of the customer in order to prevent disclosure of information to unauthorised persons (e.g., knows how to identify the customer).
    • Ensures that the correct procedures are adhered to for the handling and movement of cash assets in the branch.
    • Ensures that the correct security procedures are adhered to when cash is delivered /collected from relevant cash transit company (SBV).
    • Leads a team of Cash Consultants Level 1 which includes telling and ATMs.
    • Ensures staff are appropriately reflected on the organisation structure for distribution of work items to the correct staff/teams.
    • Acts as secondary custodian of Automated Teller Machine (ATM) / Auto Note Acceptor Machine (ANA) keys.
    • Acts as secondary custodian for the ANA / ATM (KABA) Automatic time delay lock pass code.

    QUALIFICATIONS

    • Secondary school/High school or A levels or Matric
    • 3 - 4 years previous branch banking experience in the front line (e.g., telling, treasury). Knowledge of the procedures and the interdependencies of the various functions performed in the branch

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    Data Analyst

    JOB PURPOSE
    To provide programme management support to the Cloud Programme through the development and maintenance of accurate management information and the analysis of available information. To provide valuable insights for strategic decision making and accurate information for day-to-day operational management. To generate meeting packs, attend, and take actions for key forums and senior stakeholders engagements. To maintain operational stakeholder lists, and engage and communicate with key programme stakeholders.

    KEY RESPONSIBILITES

    • Prepare functional requirements documents that can be translated into technical specifications by the design and development teams. Work with the technical team to translate business rules into technical rules.
    • Source information from different data warehouses, data marts, manual systems and on-line systems based on knowledge of appropriate data sources given the business requirement.
    • Develop a thorough understanding of the key business challenges through engagement with all stakeholders in the business.
    • Conduct integrity checks on all extracted data to ensure correct data is incorporated into reports.
    • Ensure the accuracy of data within the business and ensure consistent use of data.
    • Check all existing and new reports for accuracy and data integrity.
    • Manage the management information service offering within the business through communicating clearly on this role.
    • Refresh automated reports to ensure data is up to date and accurate.
    • Compile reports in various systems based on new report requests.
    • The knowledge and understanding of the IT systems and processes that are available to be used for the sharing, storing and retrieval of information in the organisation. 

    QUALIFICATIONS

    • B Degree in Computer Science, Information Systems, Business Administration, or other related field.
    • Hands on experience with developing analytical requirements to support management reporting, key performance indicators, OLAP analysis, adhoc reporting and third party data, including the documentation and definition of KPIs, dimensions, business rules, data mapping, metadata, use cases, workflows and critical events.
    • Expericen in the following systems is a must - Particularly PowerBI, PowerApps, JIRA, Excel.

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    Team Leader, Branch

    JOB PURPOSE
    To ensure that all customers receive a consistently high-quality service by effectively managing and developing all available resources (staff, systems, processes) and ensuring that a strong customer-focused culture becomes entrenched in the branch.

    KEY RESPONSIBILITES

    • Ensures that the team(s) attend to clients, understand what matters to the client and delivers against those demands (i.e. determine the what, why, when, where and how).
    • Oversees customer debit/credit transactions ensuring accuracy and efficiencies, including the encashment of cheques within certain limits.
    • Ensures that revenue is recovered correctly for all types of transactions/services provided. Drives financial aspirations in the point of representation.
    • Responsible for all risk and compliance management for the team.
    • Monitors internal controls to ensure adequacy and effectiveness.
    • Leads a team of Cash Consultants (Level 1 and / or Level 2) and / or Universal Bankers (Level 1)
    • Continuously coaches team(s) on system conditions that could hinder business and / or individual performance.
    • Understands and solves for the changes and trends in data as it relates to. Eg. Capability of response, failure, value demands, abandoned calls, handle time, volume of demand and time taken to respond.

    QUALIFICATIONS

    • Relevant FAIS qualification
    • 3 - 4 years Relevant FAIS qualification and experience. If no FAIS experience, would then need to operate under supervision. 
    • Previous experience in branch banking or contact centre environment with good understanding of bank processes, policies and products.

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    Enterprise Data Architect

    JOB PURPOSE
    To align the IT strategy to a business strategy and define IT systems architecture to support that strategy. The Enterprise Architect will link the business mission, vision, strategy, and processes to its IT strategy and document this using multiple architectural models or views that show how the current and future needs of an organization will be met in an integrated, efficient, sustainable, agile, and adaptable manner. To provide guidance and thought leadership to IT and Business stakeholders.

    KEY RESPONSIBILITES

    • Assess and analyse business requirements so as to present architectural recommendations that are in line with the strategic vision for the enterprise and wider industry best practice.
    • Perform required architecture assessments of recommended solutions / systems / applications.
    • Map stakeholder engagement map and ensure that regular engagements are conducted with the relevant IT Architecture Teams, key stakeholders and relevant business partners.
    • Define and maintain reference architectures that reflect the respective business and technical domains within the ambit of enterprise technology architecture.
    • Stimulate and motivate IT Solution Architecture, Development teams and any other matrix team member that provides support to execute the architecture deliverable.
    • Provide thought leadership to business and the IT community as to how better use technology to address business and IT related complexities.
    • Participate in industry education and networking events, maintain relationships with external analyst community and encourage continuous benchmarking of Standard Bank enterprise and IT architectures against peers.
    • Collaborate with Business Information Officers (BIO’s) Business Information Security Officers (BISOs) and other Group stakeholders to ensure that services offered are relevant, timely, of appropriate quality and cost-effective.

    QUALIFICATIONS

    • First Degree in technical/computing.
    • Advanced / Second degree in technical/computing.
    • Masters in Computer Science or related IT qualification.
    • Masters in Business Science.
    • Significant experience as an Architect ideally with time in an Enterprise capacity. Track record in IT disciplines including data management, integration and large scale solution architectures. Experience with the complete information system life cycle.
    • Architecture/Solution design delivery in large domestic or global institutions. Ability to deal with all levels of the business and technology stakeholders across large organizations. Experience in defining conceptual, logical and physical architectures.
    • Proven ability to have led a business unit and team of managers managing diverse portfolio’s, driving group strategy and translating this to Business level for interpretation and steer of direction.

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    Universal Banker

    JOB PURPOSE
    To take demand from personal customers for any banking matters ranging from product questions to customer account activities (e.g., opening accounts, statements, debit order information, etc.), whilst forming an accurate assessment and understanding of that demand in order to act on it in a one-and-done manner that consistently delivers what matters to the customer within product and legislative (e.g., FAIS) parameters.

    KEY RESPONSIBILITES

    • Engages with customers in order to understand what matters to the customer and deliver against those demands.
    • Drives customer service excellence in order to add value and contribute to the overall profitability of the branch.
    • Understands the risks associated with the customer demand and adheres to all risk and compliance requirements when executing on demand. 
    • Adheres to the purpose and team principles (i.e. holding each other accountable). Adheres to and adopts new methods within the work.
    • Continuously assesses what matters to the customer against the ability of processes and systems to meet the customers demand, in order to make recommendations to the Team Lead to act on the system and as further input into the Personal Banking and Product areas.
    • Collates information on value, variation and failure in the system whilst executing work processes, in order to contribute to development of management information for the department.
    • Analyses data and information in order to develop and apply self-correcting action within scope, to enable constant fulfilment of customer demand.

    QUALIFICATIONS

    • Relevant FAIS Qualification
    • 1 -2 years relevant FAIS qualification and experience.

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    Architect, Solution

    JOB PURPOSE

    • To develop, design and maintain the solution architectures for specific business functional/technical areas.

    KEY RESPONSIBILITES

    • Develop domain/client segment architecture patterns to be consumed in Client Solution.
    • Client Segment or Domain Architectures.
    • Function as Lean-Agile Architect Leader.
    • Develop and validate domain/segment architecture patterns to be consumed in Solution, Segment or Domain Architectures.
    • Develop Solution Architectures/Designs.
    • Ensure Architecture Collaboration and Review.
    • Provide advice and specialist consulting on planning and analysis, design, build, test and deploy, identification of opportunities and enablement and risk and impact analysis for Solution execution.

    QUALIFICATIONS

    • Post Graduate Degree – Information Technology, Engineering.
    • Relevant Architecture Certification; CISSP Information Systems Security Architecture Professional (CISSIP-ISSAP); ITIL Master certification.
    • 5 – 7 years experience in multiple IT disciplines e.g. Dev Hardware, analysis,design, service management,architecture.
    • 5-7 years experience understanding of Agile working practices and LEAN and SCRUM proficiency and working collaboratively across teams.
    • Experience gained in the management of platforms and operating systems.
    • 8 - 10 years experience in designing innovative solutions within technology businesses such as Authentication Systems, System, Platform, and Account Migrations, Enterprise Solution Architecture (ESA), Business Architecture, Information Architecture, Application Architecture or Technology Architecture with a balanced mix of skills covering technologies and industry knowledge.

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    Chief Financial Officer, Corporate Functions, CIB Finance

    JOB PURPOSE
    To be accountable for leading the finance function for all Corporate Functions (CF's) including the execution of the CF and Executive finance strategies. To provide value manager support into the business that extends beyond pure finance concepts but embraces the transformation of finance into a true value advisor that influences the business direction in terms of CF's and Executive. 

    KEY RESPONSIBILITES

    • Provide financial leadership in determining strategic business direction, financing, capital market and longer-term strategies vital to the future performance of the CIB.
    • Balance the capabilities, talent, costs, and service levels to ensure the finance function is performing its core responsibilities and duties effectively.
    • Allocate limited human and IT resources to drive the greatest return on investment while managing risk.
    • Regularly assess and ensure alignment of the finance function's activities and organisation with new accounting standards and increasing granular and extensive regulatory requirements.
    • Accountable for the management, development and training of finance talent to ensure the finance function's structure and activities are adequate and sustainable in the context of the business, competitive, and legal environments.
    • Invest in technology to automate the finance function's processes, enabling finance teams to play a more strategic role within the business and support top management with complex decision-making.

    QUALIFICATIONS

    • Finance and Accounting Degree
    • C.A. (S.A.) or equivalent qualification; Member of SAICA or equivalent body
    • 3-4 years Experience in managing a finance function that supports a business that operates across multiple Geographies, across Africa continent is preferable. Articles preferable.
    • At least 10 years' experience in financial management. Previous experience in heading up a finance team and delivering key MIS to business. Management Accounting reporting experience with understanding of finance regulatory frameworks. Broad understanding of a business environment.

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    Chief Financial Officer, Global Markets, CIB

    JOB PURPOSE
    The role is responsible for the overall financial function of the Global Markets (GM) business unit within CIB, including setting the financial strategy and policy, advising on investment decisions, and the co-ordination of all aspects of the financial function including internal financial control, statutory financial reporting, control of the general ledger, budgets, forecasts and actual results, preparation and submission of data and returns of the various regulatory bodies, where required.

    KEY RESPONSIBILITES

    • Support the delivery of the GM business strategy
    • Influence decisions made by the business through commercial analytical review
    • Deliver effective forecasting and planning to build a strong culture of commercial and business insight
    • Strengthen the client-centric drive of the business
    • Provide end-to-end management of the Finance function across the Global Markets business
    • Provide leadership as a member of the CIB Finance Manco
    • Keep abreast of industry specific knowledge and key developments
    • Ensure efficient and effective stakeholder engagement

    QUALIFICATIONS

    • Finance and Accounting Honours Degree
    • CA SA (or equivalent)
    • 7-10 years Partnering senior business stakeholders in strategic financial activities.
    • More than 10 years Experience across the full spectrum of financial activities.
    • 3-4 Years Either working in or with Operational Risk Functions.

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    Manager, Business Acquisition

    JOB PURPOSE

    • To understand the local area in order to maximise acquisition opportunities.
    • To proactively acquire new risk groups within the Business segment.
    • To ensure optimal product penetration on acquisition of all risk groups.
    • To ensure effective on-boarding of new Risk Groups and retention of existing risk groups.
    • To provide effective relationships management aimed at optimising customer profitability and value to the Bank.
    • To execute the banks offering in line with the Customer Value Proposition (CVP) for the business segment

    KEY RESPONSIBILITES

    • Define and implement an acquisition sales strategy to enable and achieve the required growth within the Business segment
    • Ensure a good understanding of the Local area in order to identify acquisition opportunities.
    • Utilises business intelligence to effectively plan activities around leads provided, and targeted opportunities to ensure that all customer interactions are professional and value adding.
    • Responsible for driving the Personal and Business Banking interplay, and enable a full customer solution
    • Responsible for introducing the customer to the Specialised Sales Team, to effectively provide relevant and holistic financial solutions
    • Achieve sales budgets as set by the Business Centre.
    • Implements sales best practices in support of the portfolio growth and benefit of the Business Centre.
    • Facilitates completion of value-chain analysis on all new risk groups to ensure a better understanding of the customers’ business and the sales opportunities within the risk group.
    • Provides financial solutions customised to best meet the financial needs to the Business segment customers.
    • Supports the provincial and national sales campaigns by supporting and using a focused approach in the acquisition

    QUALIFICATIONS

    • First Degree: Business Commerce NQFL 7

    Experience:

    • 5-7 years experience in Personal and Business Banking: Customer Sales and Services
    • Previous managerial experience of 3 years as a Business Manager, Account Manager, or any other related role dealing with high value commercial customers.
    • Experience in preparing and motivating credit applications, business risks, industry risks and financial requirements pertaining to the business market.

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    Head, Specialised Lending

    JOB PURPOSE

    To build a profitable Commercial Property book and deliver innovative and cost-effective Specialized Lending solutions in North West and Kopano , scaling across Client Segments impacting all sale channels, by maximising and optimising Vehicle and Asset Finance and Home loans business' competitive advantage which will enable the bank to increase its market share in asset financing.

    KEY RESPONSIBILITES

    Strategy

    • Work with the Segments and Branch Networks to understand and identify key business drivers, key influences and competitor activities in order to offer solutions that are locally relevant and in demand
    • Identify competitive threats and challenges; and liaise with other members of Client Segments to develop effective solutions to counter/mitigate the prioritized issues and threats

    Client

    • Manage the holistic Client Segments Specialized Lending value chain to maximize revenues and profitability in line with Client Segments objectives
    • Drive product fulfilment by ensuring that customers receive a consistently, high-quality service by effectively managing the Home Loans post approval process and developing all available resources (staff, systems, processes)
    • Risk, Regulatory, Prudential and Compliance
    • Manage the holistic product organisation within defined regulatory and compliance tolerance levels by fully comprehending the scope and limitations thereof

    Product

    • Generate product insights for Specialized Lending products by understanding the economic outlook and landscape, integrating competitor activities and analyses, and conducting customer needs analysis for the target markets and Client Segments
    • Develop product plans and requirements for Specialized Lending products by including features, match features (with the competition and the segment CVPs and functionalities to meet local demand more effectively

    People

    • Review the performance of Client Segments by driving regular feedback meetings with Credit, Operations, Pricing and Capital Management as well as Segment heads
    • Influence and represent the Client Segments' business on all product related matters at different forums within and beyond Stanbic Bank

    Financial Management

    • Manage expenses of the Specialized lending Products area within budget through establishing and monitoring the operating expenditure budget control measures for the team, ensuring that revenue and expenditure is accounted for in a systematic manner
    • Drive the execution of operational affairs of Client segments Specialized Lending and ensure operations are administered effectively by setting the product level budget for the year covering Balance Sheet Growth, NII, NIR, Expenses, CLR, reviewing sales targets to align with the Balance Sheet Growth forecasted, setting the risk appetite for the products, and reviewing the CRMC papers before submission

    Data

    • Provide insight into the performance of products by preparing and presenting management reports to the business on a regular basis

    QUALIFICATIONS

    • Completed Business Commerce Degree
    • Minimum 5-7 years significant experience in the design, development, scaling, entrenchment, & commercialization of Specialized Lending products in Ghana.
    • Extensive knowledge of the automotive industry & the entire value chain of asset-based finance.
    • Sound experience and knowledge in Credit & Compliance matters, as well as people management, leading teams & motivating people.

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    Specialist, Commercial Property Finance

    JOB PURPOSE

    • To sell Commercial Property Finance’s products and develop and maintain professional relationships with customers and potential customers in the commercial property industry.
    • To proactively source and acquire new business, structuring of the resultant transactions and management of the transaction origination process.
    • To ensure effective sales execution in order to achieve sales and service targets and to provide specialist input and advice into Business Banking’s product experts in respect of the commercial properties being funded for both the bank’s credit risk as well as bank’s customers.

    KEY RESPONSIBILITES

    Sales acquisition (owner and dealer investors)

    • Sources new business by identifying opportunities within the existing Standardbank South Africa customer base as well as sourcing new leads from the Account Executives, Brokers, audit firms and legal practices
    • Achieves agreed budgets for new business and revenue, by exploring new business opportunities from the existing client base and by sourcing new business externally by exploring new customer opportunities

    Sales execution (owner and dealer investors)

    • Monitors individual sales against targets by tracking all recorded sales and activity schedules
    • Acts as the point of contact for any Commercial Property Finance referrals or queries from the branch or business banking suites

    Customer retention management

    • Maintains regular contact with customers and has an in-depth knowledge of the customer’s businesses, the financial performance and the industry outlook including competitors in order to provide a value-added service to the customers
    • Develops and maintains sound relationships with customers appropriately balancing technical input and sales skill to address customer’s needs

    Customer service

    • Provides excellent customer service during the sales execution in order to retain customers and ensure referral business
    • Complete all compliance training within laid down timelines

    Customer Relationship Management

    • Ensures that all new service requests (queries and complaints) are logged correctly
    • Ensures cross selling opportunities are identified

    Specialist input

    • Structures transactions appropriately by balancing risk and reward and manages the credit application process in a timely and efficient manner
    • Prepares the motivation in order to negotiate pricing and/or loan structure with product in Business Banking to meet the required financing arrangements of the customers

    Stakeholder engagement

    • Ensures effective leveraging of business banking relationships across the provinces to deliver the Commercial Property Finance sales
    • Ensures relationships are maintained with the local market teams in order to be the first point of contact regarding the Commercial Property Finance sales

    Risk and compliance

    • Completes disclosure to the customers in terms of accreditation and pricing
    • Ensures proper record-keeping in terms of the Financial Advisory and Intermediary Services Act as well as the Financial Intelligence Centre Act (FICA) requirements

    QUALIFICATIONS

    • Completed 3-year property related degree.
    • Must have a valid Driver’s licence.
    • Minimum 5 years’ general banking experience and/or property finance experience.
    • Relevant construction industry, property development, quantity surveying or valuation experience and experience in selecting, gathering and consolidating financial information from clients to ensure comprehensive financial assessment for feasibility purposes.
    • Experienced in analysing and interpreting balance sheets, ratios, income statements and cash flows and experience in determining appropriate pricing structures for property deals with an understanding of interest rates and funding mechanics.

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    Manager, Acquisition

    JOB PURPOSE

    • To understand the local area in order to maximise acquisition opportunities and to proactively acquire new risk groups within the Business segment.
    • To ensure optimal product penetration on acquisition of all risk groups and to ensure effective on-boarding of new Risk Groups and retention of existing risk groups.
    • To provide effective relationships management aimed at optimising customer profitability and value to the Bank and to execute the banks offering in line with the Customer Value Proposition for the business segment.

    KEY RESPONSIBILITES

    Transaction-led customer acquisition

    • Define and implement an acquisition sales strategy to enable and achieve the required growth within the Business segment
    • Ensure a good understanding of the Local area in order to identify acquisition opportunities

    Optimise economic profit

    • Ensures the achievement of the financial budgets through acquisition of quality business
    • Manages profit margins through appropriate pricing within policy guidelines

    Credit management

    • Explains credit procedures, qualifying criteria and expected turnaround times to customers in order to ensure that their expectations are being managed
    • Plans and undertakes annual credit reviews for the portfolios

    Risk and compliance

    • Ensures compliance with general banking and credit policies and procedures
    • Supports the implementation of the Financial Intelligence Centre Act to ensure adherence to record-keeping requirements

    People management

    • Manage the Account Analyst to ensure that work standards and quality work output targets are set, achieved and maintained
    • Manage the performance contribution of support staff

    QUALIFICATIONS

    • Completed Business Commerce Degree.
    • Minimum 5-7 years previous managerial experience of 3 years as a Business Manager, Account Manager, or any other related role dealing with high value commercial customers.
    • Experience in preparing and motivating credit applications, business risks, industry risks and financial requirements pertaining to the business market.

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    Lead, ITSM Practice

    JOB PURPOSE

    Establish and maintain the strategy and policies for the Specific ITSM practice ensuring alignment to the industry and best practice as well as holding line responsibilities that include general coaching and career development of resources within the practice. 

    KEY RESPONSIBILITES

    • Formulate, implement and maintain the strategy for the specific Information Technology (IT) service management practice, aligned to the greater ITSM defined strategy.
    • Set and manage the annual budget for the practice (including all permanent staff, contract and turnkey resources).
    • Drive development, standardisation and implementation of ITIL Service Operations and Transition functions across Standard Bank Group, in partnership with the ITSM LOB Lead. Ensure that these support the evolution of the DevOps culture.
    • Provide strategic vision and operational leadership to the practice community, aligning their output with ITSM, Group IT and LOB strategic objectives.
    • Assist in the delivery and management of strategic initiatives for the specific practice to improve the efficiency and effectiveness of Group IT.
    • Forecast and secure the budget associated with the development and implementation of the strategic initiatives and resource requirements.
    • Define and publish metrics that will provide insight on the delivery of IT services relevant to the specific practice.
    • Lead, motivate and develop the capability and the practice community to achieve agreed annual targets and delivery

    QUALIFICATIONS

    • Honours Degree in IT and Computer Sciences.
    • Degree in Business Commerce. 
    • Technical and IT certifications (Software development, Hardware/Network) Management and Financial Certifications.
    • ITIL Service management diploma.
    • Practical experience in working in a variety of business areas within IT with a solid/deep skills set within Service Management. Understanding and experience of the various disciplines within IT and how they relate to each other.
    • Knowledge of principles underlying leadership, team and group dynamics.
    • Banking industry experience and knowledge of the Lines of Business within a Retail Bank. Understanding the functionalities of banking and the processes involved both from a front-end, customer facing side through to the back-office processing level. Understand the broad make-up of business processes involved in these operations.

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    Transactional Banker

    JOB PURPOSE

    To proactively promote a deep relationship-based offering related initiatives and activities aimed at creating value for the client and the bank (i.e.  optimising client experience, building deep relationships and create profitability for the bank).

    KEY RESPONSIBILITES

    • Establishes and builds one-on-one relationships with customers, based on mutual respect, in assigned portfolio by delivering the expected level of service, specifically focusing on a pro-active contact (calling) strategy and programme.
    • Ensures successful retention of existing customers in assigned portfolio by strengthening and expanding relationships. This is achieved by intimately understanding the customer, servicing the customer’s business and personal financial needs and focusing on the management of key accounts.
    • Maximizes bank profitability and ensure value add to customers through cross-selling specifically focusing on wealth and lending opportunities. Manages through use of contribution reports.
    • Ensures that procedures laid down in Group Reference Guide are adhered to and, where flexibility needs to be exercised, that the necessary dispensation is held.
    • Ensures proper record keeping in terms of Financial Advisory and Intermediary Services Act as well as the Financial Intelligence Centre Act requirements.
    • Ensures Code of Banking Practice is adhered to.
    • Educate customer on alternative digital channels through this achieve the average revenue per client (i.e., revenue recoveries and revenue leakage).

    QUALIFICATIONS

    • Relevant FAIS Qualification (FAIS Intermediary) NQF Level 6
    • 3 - 4 years Branch banking experience, with exposure to universal banking, BDC/Forex, credit and overall client service. 

    Method of Application

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