Jobs Career Advice Signup
X

Send this job to a friend

X

Did you notice an error or suspect this job is scam? Tell us.

  • Posted: Mar 10, 2022
    Deadline: Not specified
    • @gmail.com
    • @yahoo.com
    • @outlook.com
  • Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us

    Standard Bank Group is the largest African banking group by assets offering a full range of banking and related financial services. “Africa is our home, we drive her growth” Our vision is to be the leading financial services organisation in, for and across Africa, delivering exceptional client experiences and superior value. This sets the prim...
    Read more about this company

     

    Universal Banker

    JOB PURPOSE
    To take demand from personal customers for any banking matters ranging from product questions to customer account activities (e.g., opening accounts, statements, debit order information, etc.), whilst forming an accurate assessment and understanding of that demand in order to act on it in a one-and-done manner that consistently delivers what matters to the customer within product and legislative (e.g., FAIS) parameters.

    KEY RESPONSIBILITES

    • Engages with customers in order to understand what matters to the customer and deliver against those demands.
    • Drives customer service excellence in order to add value and contribute to the overall profitability of the branch.
    • Understands the risks associated with the customer demand and adheres to all risk and compliance requirements when executing on demand. 
    • Adheres to the purpose and team principles (i.e. holding each other accountable). Adheres to and adopts new methods within the work.
    • Continuously assesses what matters to the customer against the ability of processes and systems to meet the customers demand, in order to make recommendations to the Team Lead to act on the system and as further input into the Personal Banking and Product areas.
    • Collates information on value, variation and failure in the system whilst executing work processes, in order to contribute to development of management information for the department.
    • Analyses data and information in order to develop and apply self-correcting action within scope, to enable constant fulfilment of customer demand.

    QUALIFICATIONS

    • Relevant FAIS Qualification
    • 1 -2 years relevant FAIS qualification and experience.

    Method of Application

    Interested and qualified? Go to Standard Bank Group on www.standardbank.com to apply

    Build your CV for free. Download in different templates.

  • Send your application

    View All Vacancies at Standard Bank Group Back To Home

Subscribe to Job Alert

 

Join our happy subscribers

 
 
Send your application through

GmailGmail YahoomailYahoomail