Team Leader - Claims at Discovery Limited

Key Purpose

• To lead a team of claims consultants who are responsible to achieve set targets, process claims payments within a set turnaround time.

Areas of responsibility may include but not limited to

• Full line management function within scope of role
• Reporting to MANCO on Ops dashboard and team stats
• Escalated query handling form various stakeholders
• Reporting to various stakeholders on team performance
• Call quality audits on own teams
• Call coaching
• Goal setting per advisor
• Monthly 1:1’s and performance discussions

 

Education And Experience

• Matric
• 2 years’ minimum short term insurance claims experience
• 1 years’ minimum short term insurance team leader experience in a call centre environment
• Degree (Advantageous)