Team Leader: Client Relationship Management (Business Banking) at Capitec Bank

Purpose Statement

• To effectively lead a team of Relationship Bankers in the Relationship Suite to ensure effective portfolio management, client activations, client retention and revenue growth in agreed set targets. 

• To lead and sustain a client focused, high performance, high commitment environment within the Relationship Suite through day-to-day activity management, resource planning and people management.

Experience

Minimum:

• Business Banking experience of at least 3 years
• At least 2 years supervisory / leadership experience
• Portfolio management experience
• Client relationship management experience
• Experience managing successful marketing and cross-sales campaigns
• Experience in preparing and motivating Credit applications 
• Sales management experience is essential. 

Ideal:

• Features, benefits and value propositions of the respective company product/service offerings. 
• Multi-level products available and pricing structures
• A good knowledge of administration processes and procedures pertaining to Business Banking transactions

Qualifications (Minimum)

• A relevant tertiary qualification in Business Management or Finance

Qualifications (Ideal or Preferred)

• Bachelor's Degree in Business Management or Finance

Knowledge

Minimum:

• Understanding of business banking and intuitive credit and portfolio management.
• Cross-selling campaign principles and practices to manage and optimise retention and growth within the Suite. 
• Business Banking knowledge
• General banking practices and procedures. 
• Knowledge of competitor product offerings/ channels/ operational and marketing tactics. 
• Credit principles and practices, including an understanding of credit application, securities 
• Legal entities (companies, close corporations, sole proprietorships etc.) in the commercial market and the legislative restrictions and requirements governing these from a financial services perspective. 
• Financial Advisory and Intermediary Services Act (FAIS) and the Financial Intelligence Centre Act (FICA).

Ideal:

• Features, benefits and value propositions of the respective company product/service offerings. 
• Multi-level products available and pricing structures
• A good knowledge of administration processes and procedures pertaining to Business Banking transactions

Skills

• Attention to Detail
• Communications Skills
• Computer Literacy (MS Word, MS Excel, MS Outlook)
• Numerical Reasoning skills
• Planning, organising and coordination skills