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Standard Bank Group is the largest African banking group by assets offering a full range of banking and related financial services. “Africa is our home, we drive her growth” Our vision is to be the leading financial services organisation in, for and across Africa, delivering exceptional client experiences and superior value. This sets the prim...
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Job Details
Test Division Summary
Job Purpose
Responsible for ensuring that laid down operational procedures and processes are correctly executed to enable effective operational business performance and also ensuring that team achieve productivity and quality standards
Key Responsibilities/Accountabilities
Productivity and Service
Ensure the effective day-to-day business performance by ensuring that:
staff meet quality and productivity standards
Managing staff performance
work is processed timeously and accurately and meeting cut-off times
Following up on queries and ensure that internal and external clients are kept informed of developments relating to their queries, request, etc.
Ensuring that queries are replied to within turn-around times (Foreign Bank/Internal and External customers/Nostro)
Delegating of work to subordinates and ensuring its completion
Managing the Work flow alerter to detect any transactions not released on applicable systems ie. Workflow or Retail Forex
Ensure the meeting of individual team member’s daily agreed targets as per the enduring performance management contract (EPM).
To review and update working instructions in line with ISO 2001 requirements and ensure that staff consistently adhere to working instructions
Overall management of relationships between the area of responsibility and internal business partners
Deliver excellent service that meets and exceeds client expectation
Cost and Control
Ensuring that due diligence checks is conducted and special instructions are complied with.
Ensuring that reports are actioned timeously namely, Codac (All reports on the banks report storage system – Storqm) Forex Settlement suspense account, and Forex General Account.
To check and sign off Bi-monthly revenue leakage report.
Control sign on registers and authorise overtime
Monitoring and controlling of the costs (Losses, Telephone, overtime and Taxis, Stationery and Revenue recoveries) for area of responsibility
Compliance and Risk Management
Ensure that all routine controls relative to the service area are applied effectively to ensure that risk is minimized.
Ensure that all preventative measures are utilized to avoid fraudulent transactions.
Complete relevant compliance training for self and subordinates within respective deadlines.
Minimising risk by adhering to laid down procedures in terms of Exchange Control Rulings.
Ensuring that subordinate staff is continually updated on procedural system and policy changes.
Prioritising high-risk issues adhering to the escalation process for unresolved items where required. .
Reporting of any risk incidents or potential losses to Risk and Compliance team within agreed SLA of 48hrs.
Submit Root cause analysis reports with all incidents reported.
Attend to the following exchange control exceptions reports : Balance of Payments(BOP) Invalid Report and Balance of Payment(BOP) Rejection Report.
Ensure daily / monthly / quarterly routine checks are carried out where applicable to the section.
Leadership and Managing of People
Monitors and manages the daily performance of staff within the area
Ensures that there are weekly performance monitoring discussions with each staff member
Monitors and ensures that work is distributed evenly and fairly to all staff on a daily basis
Provides on the job coaching and guidance to staff as required
Ensures that staff are aware of all the bank’s policies and procedures that impact them, e.g leave and absenteeism policies
On an on-going basis, identifies staff’s training and developmental needs and brings them to the attention of the manager
Proactively and promptly escalates any emerging people management issues to the line manager for resolution.
To chair daily staff connect sessions with their team and escalation of any unresolved issues raised to the manager.
Effective decision making by identifying and understanding issues, problems and potential losses in terms of reporting and referring any potential losses/ problems to the Manager.
Monitoring of subordinate staff time management (usage regarding personal e-mails / private telephone calls) and ensuring that it does not impact negatively on work performance.
Effective and regular communication to subordinate staff on matters affecting them and the business
Coaching and motivating subordinate staff.
Management and monitoring of subordinate staff absenteeism, leave records and lunch hour rosters
Provide staff performance feedback to the manager and assist the manager with the enduring management process, by also being a part of the staff performance discussion
Minimum Qualification and Experience
Job Function: Business Support
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