Team Leader at FNB South Africa

Are you someone who can:

• Control expenditure and identify process improvements to contain and reduce costs
• Creates solutions to meet customer demands
• Deliver internal and external customer service excellence through adherence to quality service standards
• Manage risks in own area of responsibility
• Ensure development and continuous value add improvement to operational processes
• Manage team delivery against goals in the area of responsibility
• Manage performance moderation, disciplinary action, recognition, and retention processes in line with HR policies and procedures
• Participate in Talent Management practices and processes in line with HR policies and procedures
• Implement employment equity plan targets in all recruitment and employee movement activities
• Manage performance of employees by clearly defining goals and objectives and providing direction, coaching and regular feedback
• Ensure skills are transferred in specific functions
• Ensure conflict resolution and respond to any complaints or concerns
• Set relevant stretch goals for team and motivate achievement
• Collate, manage, and report on daily, weekly, monthly operational progress as aligned to strategic objectives
• Track, control, and influence activities with the specific aim to increase and improve operational efficiencies and do Call Quality Management (CQM) through random sampling of call monitoring, for the industry
• Manage the core processes and ensure that the correct procedures are applied, and transactions / procedures are processed and followed by the team

You will be an ideal candidate if you:

• Must have Matric
• 1 – 2 years leadership experience is an added advantage
• Must have an understanding of Credit Card
• Must have exposure to SARB and BOP (Balance of payments) reporting
• Must have an understanding of Exchange control rules
• Completed NQF 5 advantageous

End Date: September 13, 2025