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  • Posted: Jan 9, 2020
    Deadline: Not specified
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    Old Mutual Limited (OML) is a premium African financial services group that offers a broad spectrum of financial solutions to retail and corporate customers across key markets in 14 countries.


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    Team Leader: Life Sales

    Lead and motivate the sales consultants

    • Assign allocated leads to Sales team members.
    • Where required, review merits of case and decide on discount.
    • Recruit, coach, develop and motivate staff to ensure they deliver the required customer experience, quality of service and personal targets.
    • Ensure a consistent, detailed understanding amongst all sales team members of the operational shifts, commissions, targets, products, business rules and conditions.
    • Understand the team’s target
    • Train sales agents to ensure that they reach the minimum required sales per day
    • Maintain or exceed the lead to quote ratio targets
    • Maintain or exceed the quote to sale ratio targets
    • Maintain or exceed the lead to sale ratio targets
    • Ensure that abandoned calls do not exceed 1% average per month
    • Ensure that all staff adhere to their shifts
    • Ensure 5 hour minimum talk time per agent per day
    • Ensure that absenteeism within the team is below 10% per month
    • Understand call volumes (daily , weekly and monthly)
    • Understand the peaks and troughs in calls daily , weekly and monthly
    • Understand the different conversion rates per campaign
    • Ensure that sales consultants’ bins are well maintained
    • Ensure that all leads are called by sales consultants
    • Take disciplinary action against sales consultants that are not adhering to the rules regarding leads
    • Ensure that all leave taken by consultants is captured onto oracle
    • Ensure that all warnings issued are placed in staff files
    • Ensure that all sick notes are placed in the staff files
    • Maintain cleanliness on the sales floor
    • Communicate nature, rules and all related information for campaigns and interventions to Sales Consultants.
    • Monitor and manage sales targets, accomplishments, related incentives and team expense budget against set targets.
    • Manage resource capacity planning and utilisation to support the achievement of sales targets, volumes, operational budgets and campaign plans.
    • Identify opportunities to improve and expand product and service offerings.
    • Actively manage and report on the achievement of sales targets.
    • Resolve customer queries or complaints where necessary

    Job Requirements

    • Grade 12
    • Appropriate insurance qualification (FAIS & RE non-negotiable)
    • 3 years’ in Direct Long Term Insurance and/orCall Centre experience
    • 2 years’ experience in aCall Centre team lead capacity

    Method of Application

    Interested and qualified? Go to Old Mutual on careers.ominsure.co.za to apply

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