Team Leader Motor claims | Short Term Insurance at Discovery Limited

Key Purpose

• To lead a team of motor claims consultants who are responsible for, but not limited to delivering world-class client centric service, process and manage claims, achieve set targets and process claims payments within a set turnaround time.
• The role requires a proactive, solutions-driven individual who can lead and grow people, manage escalations and drive operational efficiency.

Areas of responsibility may include but not limited to

• Full line management function within scope of role
• Telephonic, correspondence and claims SLA adherence
• Loss ratio management: implement procedures to mitigate losses resulting from claims
• Reporting to MANCO on Ops dashboard and team stats
• Escalated query handling from various stakeholders
• Reporting to various stakeholders on team performance
• Call and work quality audits on own teams
• Coaching and development of the team
• Goal setting per advisor
• Minimum of monthly 1:1’s and performance discussions with direct report

Education and Experience

• Matric (Essential)
• 5 years’ minimum short term insurance claims experience (Essential)
• 3 years’ minimum short term insurance team leader experience in a claims call centre environment (Essential)
• Degree (Advantageous)