Latest Jobs at Discovery Limited

Key Purpose

• The primary focus would be, from an systems and actuarial point of view, to investigate and resolve issues encountered on systems, ensuring that the product and business rules are adhered to, and continuously improving and optimising processess. This position is crucial in ensuring that the existing products are functioning at a level that meets policyholder expectations, and that the integrtiy of the products remain intact. The role is unique as it acts as a bridge between the purely actuarial product development teams and the physical implementation on the system. It contributes a unique combination of actuarial and IT skills to the product development team. A major part of this role is to balance the pressures of client expectations with the defined product rules, and to coordinate a resolution from an actuarial, and a systems perspective.

Areas of responsibility may include but not limited to

• Resolving defects and inconsistencies in product functions
• Balance the needs and expectations of the client, with intended product rules
• Identify and investigate root causes of recurring defects
• Develop automated tools for calculations and values checking
• Monitor the implementation of products and benefits
• Test and validate new products and benefits and their implementation on the system
• Inform and assist non-technical teams on product rules and issues
• Provide expertise and guidance on specific product workings to management, and other actuarial teams

Education and Experience

Essential:

• Matric with Mathematics
• Bachelor of Science (BSc), Bachelor of Business Science (BBusSc) or equivalent degree in Actuarial Science

Advantageous:

• Computer science experience
• At least 1 years of working experience as an Actuarial Analyst within the Life Insurance industry
• A311 exam passed or exemption obtained

Technical Skills and Knowledge

Essential:

• Intermediate proficiency in MS Excel
• Knowledge on Data Analysis
• Intermediate IT and coding skills
• Strong mathematical, statistical, and analytical skills
• Strong interpersonal and communication skills
• Take initiative and learn quickly, while being adaptable

Advantageous:

• Knowledge of the Life Insurance market.
• Experience in working with Databases (SQL)
• Experience in Actuarial Modelling, Problem Solving, Data Analysis and information science

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Key Purpose

• To lead a team of motor claims consultants who are responsible for, but not limited to delivering world-class client centric service, process and manage claims, achieve set targets and process claims payments within a set turnaround time.
• The role requires a proactive, solutions-driven individual who can lead and grow people, manage escalations and drive operational efficiency.

Areas of responsibility may include but not limited to

• Full line management function within scope of role
• Telephonic, correspondence and claims SLA adherence
• Loss ratio management: implement procedures to mitigate losses resulting from claims
• Reporting to MANCO on Ops dashboard and team stats
• Escalated query handling from various stakeholders
• Reporting to various stakeholders on team performance
• Call and work quality audits on own teams
• Coaching and development of the team
• Goal setting per advisor
• Minimum of monthly 1:1’s and performance discussions with direct report

Education and Experience

• Matric (Essential)
• 5 years’ minimum short term insurance claims experience (Essential)
• 3 years’ minimum short term insurance team leader experience in a claims call centre environment (Essential)
• Degree (Advantageous)

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Key Purpose

• Increase the sales of the product range through building relationships, superior client service and technical knowledge.

Areas of responsibility may include but not limited to

• All work must be done accurately, comprehensively and in-line with set quality standards and timelines.
• Increased Discovery Health product sales through building relationships, superior client service and technical expertise
• Create strategic business partnerships with multiple intermediary stakeholders.
• Relationship building with internal and external stakeholders.
• Project management of new business process, from end to end.
• Intermediary reporting and trend analysis.
• Consistently deliver Discovery Health value proposition.
• Escalated query resolution and troubleshooting
• Increase the sales of the product range through building relationships, superior client service and technical knowledge.
• Review new business pipeline, follow-up, and tracking.
• Issuing of quotations
• Technical training and ongoing product support to financial advisors.
• Keeping up to date with competitor product and service offering and industry developments
• Participating in proactive sales and marketing initiatives

Personal Attributes and Skills

• Logical, analytical problem-solving ability.
• Excellent interpersonal skills.
• Excellent verbal and written communication skills.
• Ability to work independently.
• Ability to take accountability, responsibility, and ownership.
• Able to take initiative and exercise sound judgment and decision making.
• Ability to work in a highly pressurized, target oriented environment.
• Ability to deal positively with change and uncertainty.
• Strong business acumen.
• Strong sales and persuasive skills.
• Strong quality orientation.
• Good organizational skills.
• Proactive, self-motivated.
• Able to identify, nurture and develop talent.
• Customer oriented.
• Ability to meet deadlines timeously

Education and Experience

Qualifications

• 3-5 years medical scheme industry experience (required)
• Business degree (advantageous)
• RE5 (preferable)
• NQF5 in Wealth Management of Financial Planning / 120 FAIS credits (preferable)
• Knowledge of MS Office Suite
• Sales experience (advantageous)
• Knowledge of MS Office Suite
• Business degree (advantageous)
• Relevant financial services industry experience is advantageous

Experience

• Relevant financial services industry experience is advantageous.
• Sound health industry experience
• Adviser consulting experience in the financial services industry
• An understanding of financial planning

Requirements

• Valid drivers licence and insured and reliable car
• Smart-phone
• Willingness to travel
   

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Job Purpose

• Training of Financial Advisors, Broker Consultants, and Independent Financial Advisers through first level initial support, through to development and ongoing proficiency training sessions. This role involves partnering with key stakeholders to proactively identify learning requirements aligned to franchises/business objectives.

Key Outputs may include but are not limited to:

• Conduct regular financial planning, practice management, product/systems and where relevant, human skills training sessions to Financial Advisors, Broker Consultants, IFA’s and any other necessary sales and distribution roles
• Conduct business needs analysis to determine training requirements to drive business and individual (DFc,BCs, DCs) performance
• Conduct research, develop and implement advanced fit for purpose workshops or training programs aligned to business requirements.
• Managing of stakeholders at all levels to support and deliver on Franchise/Business unit specific learning requirements
• Monitor and evaluate the effectiveness of training to ensure optimal learning and development
• Provide mentoring and coaching to team members within the Division
• Consider strategic alignment when co-creating learning solutions with the business area(s) ensuring the future learning needs of the business are met.
• Drive innovative and disruptive learning experiences, incorporating industry leading best practice, to enable the salesforce to meet the changing business priorities and challenges in terms of future skills and capabilities.
• Ensures continuous development of knowledge and skills related to products, financial planning and incorporates this into learning interventions
• Develop professional internal and external collaborative relationships to ensure that the business needs are constantly met, and continuous feedback is provided.
• Monitor, track and evaluate the success of learning initiatives/deliverables and recommend improvements to enable successful business solutioning/execution
• Analyse local and international trends, using insights to support the forecasting of future changes in the Financial Services industry.
• Use expert knowledge of learning principles to ensure that learning relevant, retained, and fit for purpose
• Maintain a high level tech and facilitation skill, both the physical and virtual classroom
• Travel as and when required to conduct the training

Experience:

• A minimum of 2-3 years experience in the financial services industry. Preferably in a client-facing role as a Financial Advisor or Broker Consultant.
• Knowledge of Adult learning principles
• Training or facilitation experience is an added advantage.
• Financial planning and soft skills/ sales skills knowledge and experience in a learning context
• 2 years experience with dealing with complex projects ( end -to-end)
• Related BCOM degree
• CFP qualification or NQF 6 financial planning qualification will be considered if additional experience is present.
• Training qualification (Train The Trainer or ETDP) - an added advantage
• Sound working knowledge of Discovery products suite ( Life, Invest, Health, Insure , Bank and Vitality) will be an added advantage.

Competencies:

• Passion for financial planning and the financial services industry
• Continuously gains ongoing knowledge about products and financial planning to operate on an expert level
• Takes initiative and works under own direction
• Takes responsibility for actions, projects and people
• Motivates and empowers others
• Upholds ethics and values; demonstrates integrity.
• Easily establishes good relationships with customers and relates well to people at all levels.
• Gains clear agreement and commitment from others by persuading,
• Consistently achieves all goals.
• Works hard and puts in longer hours when it is necessary.  
• Analytical Thinking Ability: ability to split a task or problem into its component parts and use these in a logical and systematic manner to reveal all the implications of the consequences of situations.
• Communication Skills: able to communicate clearly both verbally and in writing.
• Reporting Skills: ability to consolidate information and compile reports reflecting the necessary relevant information
• Ability to communicate logically and objectively are essential components of this role.
• Assertiveness coupled with flexibility and adaptability.
• A quality orientation with acute attention to detail.
• Retain a formal and professional manner.
• Well organised
• Excellent facilitation skills
• Conflict Management
• Expresses opinions, information and key points of an argument clearly.
• Makes rational judgments from the available information and analysis.
• Probes for further information or greater understanding of a problem.

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Role Overview

• The Chief of Staff / EA to the Chief Digital Officer (CDO) will serve as a trusted strategic advisor, operational integrator, and project driver across the CDO’s diverse portfolio—including Health Digital Products, Discovery Healthcare Services (DHCS), and Special Projects. The role is responsible for enabling the execution of the CDO’s priorities, driving strategic initiatives, and ensuring optimal communication, planning, and decision-making across teams and partners.

Key Outputs / Job Responsibilities

Strategic Support to the Chief Digital Officer

• Act as a thought partner to the CDO by contributing to strategic debate and shaping executive-level discussions.
• Prepare briefings, reports, and presentations for internal and external engagements.
• Manage the CDO’s strategic agenda and ensure alignment across the digital and healthcare services portfolios.

Strategy Execution & Initiative Management

• Translate strategic goals into actionable project plans and oversee execution, ensuring alignment with Discovery Health’s broader vision.
• Drive and/or manage cross-functional initiatives—especially where there is no clear business owner—ensuring milestones are met and value is delivered.
• Support the incubation, piloting, and scaling of new digital health products, services, and partnerships

Operational Excellence & Process Enablement

• Monitor and enhance key operational processes to improve execution and accountability across teams.
• Support performance tracking and reporting across the Digital Product and DHCS teams.
• Manage compliance reporting, governance, and audit preparations for both internal and external stakeholders.

Business Development & External Partnerships

• Support identification and pursuit of new growth opportunities with insurers, healthcare partners, and third-party service providers.
• Prepare proposals and investment cases for strategic partnerships or business model innovations.

Communications & Executive Deliverables

• Draft, edit, and refine executive-level communication including board presentations, thought leadership, internal updates, and public speeches.
• Coordinate message alignment across teams and contribute to strengthening the narrative around Discovery Health’s digital and healthcare services evolution.

Research, Analysis & Insights

• Lead or coordinate research on emerging trends in digital health, healthcare delivery models, and technology innovation.
• Provide decision-support analysis to the CDO and executive team on key strategic and operational issues.

Key Skills

Strategic Thinking & Analytical Ability

• Strong capacity to structure complex problems, interpret data, and synthesise insights to support high-impact decisions.
• Experience with business strategy, digital innovation, or operational improvement.

Project & Programme Management

• Proven ability to lead or coordinate cross-functional projects, manage multiple workstreams, and deliver outcomes against tight timelines.

Executive Communication

• Excellent written and verbal communication skills, with experience preparing executive-level materials including board presentations, strategy documents, and proposals.

Stakeholder Management

• Strong interpersonal skills to influence and collaborate with diverse internal and external stakeholders.

Business Acumen & Market Awareness

• Understanding of healthcare, technology, and/or service-based business models, with the ability to identify growth opportunities and evaluate business cases.

Digital Literacy

• Comfort with digital product environments, including familiarity with digital health platforms, agile ways of working, and analytics tools.

Personal Attributes

High Integrity & Discretion

• Trusted to handle confidential matters and sensitive executive-level communications with professionalism.

Resourcefulness & Proactivity

• Self-starter who anticipates needs, adapts to ambiguity, and independently drives solutions without always needing direction.

Detail-Oriented Yet Strategic

• Able to switch seamlessly between big-picture thinking and tactical execution; delivers high-quality work at all levels of abstraction.

Resilience & Emotional Intelligence

• Maintains composure under pressure, builds relationships with empathy, and thrives in a dynamic, fast-paced environment.

Curiosity & Learning Orientation

• Constantly seeks to understand emerging trends in healthcare and technology; keen to grow within a complex, mission-driven organisation.

Education and Experience

• Relevant degree/s with a strong analytical or business focus, and a proven record of academic excellence (Actuarial, Engineering, Mathematics, Finance etc.)
• Client centred – senior level consulting experience within a top tier consulting firm such as McKinsey, Bain, and BCG etc.
• At least 3 - 5 years business experience
• Extensive business and/or technical experience with a proven track record of innovation, entrepreneurship, delivery, and performance.
   

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Key purpose

• The vacancy is for an Instructional Design role within the Discovery Institute of Training. The role requires the Instructional Designer to develop training solutions and material for Discovery Bank employees, according to high quality standards. The role will also involve constant evaluation of the training cycle and regular updating of material.

Key outputs

• All work must be done accurately, comprehensively and in-line with set quality standards.
• Effectively follow the 6Ds methodology to develop all learning solutions.
• Consult with stakeholders across all relevant business areas to identify and address L&D needs.
• Gather information in relation to key needs and requirements of the area.
• Develop comprehensive curriculum to cater for the needs of specific areas.
• Design and develop training material and assessments for in-person and virtual training workshops and induction programmes, in line with the curriculum to ensure that learning outcomes are matched.
• Develop storyboards (only) for digital training material, which could include online courses, videos, podcasts, infographics and animations.
• Note: The Instructional Designer will not be responsible for any development of digital material as this function is fulfilled by the Multimedia design team.
• Consult with business areas to agree on reasonable and achievable deadlines.
• Train and provide guidance to the facilitators to ensure that learning outcomes are achieved through effective presentation of material.
• Support and provide guidance and feedback to junior instructional designers within the team.
• Maintain material and ensuring best practice guidelines are followed across the areas.
• Continuous evaluation of both facilitators and the effectiveness of training material.
• Ability to develop material based on technical product information and specifications.
• Manage projects within the portfolio, team, or department. This includes proactive communication, updates, and timelines.
• Apply planning and project management skills, as well as the use of project management tools.
• Set strategic portfolio goals and plan and manage new initiatives for the portfolio.
• Build and manage relationships with internal and external stakeholders.
• Analyse data to identify engagement trends, make impactful recommendations, and suggest solutions.
• Use approved AI technology effectively to enhance ID processes and develop deliverables.

Competencies

• Extensive experience in the application of the 6Ds methodology
• Creative and innovative
• Very good command of English language
• Demonstrate strong instructional writing skills
• Attention to detail
• Excellent project management skills
• Communicate effectively with diverse personalities
• Delivering results and meeting customer expectations
• Coping with pressure and setbacks
• Adapting and responding to change
• Relating and networking
• Applying expertise and technology
• Leadership skills.

Experience

The following qualifications and experience are required:

• At least two years Instructional Design experience.
• 2 years working experience in the same role. 
• Occupationally Directed Education, Training and Development Practitioner qualification (ODETDP).
• Knowledge and experience working in the financial services industry/with the Discovery Bank Product.
• Business related degree