Workday Practice Lead --SA at Zensar Technologies

Job Summary:

• We are seeking a Senior Hands-on Workday Consultant to lead and manage Workday support teams within our consulting organization. This role requires deep functional and technical knowledge of Workday, exceptional problem-solving abilities, and proven leadership in managing complex client environments. You will act as both a strategic advisor and a hands-on expert, ensuring high-quality delivery and continuous optimization of Workday solutions for multiple clients.

Key Responsibilities:

Leadership & Team Management:

• Lead and mentor a team of Workday consultants and analysts supporting multiple clients.
• Ensure team adherence to SLAs, KPIs, and quality standards.

Client Engagement:

• Act as the primary Workday point of contact for key clients.
• Participate in client governance calls, strategy sessions, and roadmapping.
• Translate business needs into effective Workday solutions.

Hands-On Configuration & Support:

• Provide hands-on support and configuration across key Workday modules (e.g., HCM, Core HR, Absence, Compensation, Talent, Recruiting, or Payroll).
• Lead complex issue resolution, system enhancements, and minor projects.
• Ensure compliance with change management and security protocols.

Project Oversight:

• Oversee ongoing Workday enhancements, new module deployments, and integrations.
• Coordinate with technical/development teams on integrations and reports (e.g., Studio, EIB, BIRT).
• Ensure proper documentation and knowledge transfer within the team and to clients.
• Ensure best practices are followed in Workday deployment, data migration, testing, and change management.
• Monitor project risks and issues, implementing mitigation strategies as needed.

Qualifications:     

While HCM experience in Workday is preferred, HCM experience in other platforms like Oracle and SAP will also be considered

• 6+ years of HCM functional experience across multiple modules
• 3+ years in a leadership role (team lead, manager, or supervisor) in a consulting or client services environment.
• Proven experience in HCM support and post-production environments.
• Hands-on expertise in HCM configurations, business processes, reports, and security.
• Strong understanding of client-facing communication, stakeholder management, and project governance.
• Workday certification in one or more modules is highly preferred.
• Experience with Workday integration tools (EIB, Core Connectors, Studio) is a plus.

Key Competencies:

• Strategic thinking with strong execution capability
• Excellent analytical and troubleshooting skills
• Ability to manage multiple clients or projects concurrently
• High level of professionalism and client orientation
• Effective interpersonal and communication skills
• Proficiency in documentation and presentation tools (e.g., MS Office, PowerPoint)

Preferred Qualifications:

• Experience in an AMS (Application Management Services) environment
• Prior experience working in or supporting a consulting practice
• Exposure to Agile methodologies and ITIL frameworks