At KAL Group, we’re dedicated to championing the professional and personal growth of our employees.
Our company culture cultivates a workplace community where people count. As an established brand that continues to learn and grow, we eagerly make space for talented people to join our team so that they may lead in this field with newfound skills. We suppor...
As Customer Growth Delivery & Enablement Manager, you will own two connected things: the rollout of Agrimark's CRM, loyalty platofmr and digital platforms across our full branch network, and the broader sales tools and enablement that put our BRMs and branch teams in a position to actually use them.
This is a delivery, adoption and capability-building role, not a build role. You will be the day-to-day link between our implementation agency partners and the branch network — responsible for go-live readiness, field enablement, sales toolkits, and driving adoption once systems are live.
Main Responsibilities
Own end-to-end rollout of CRM, loyalty and digital platforms across all Agrimark branches and formats.
Act as day-to-day delivery counterpart to appointed implementation agencies, tracking milestones, issues and go-live readiness.
Own the broader sales tools and enablement function for BRMs and branch teams — sales process, toolkits and floor-level capability building, beyond platform training alone.
Design and run the field enablement and training programme for BRMs, marketers and branch teams to drive platform and sales-tool adoption.
Monitor adoption and usage metrics — identify-at-till capture, loyalty enrolment, CRM utilisation and sales tool uptake — and drive corrective action where adoption lags.
Coordinate store-level change management, communications and support through each rollout phase.
Escalate delivery risks, dependencies and resourcing gaps to the Head of Customer Growth & Innovation.
Build and maintain a rollout and enablement playbook covering platforms and sales tools for future branch and format rollouts.
Minimum Requirements
Relevant degree (Business, Commerce, Information Systems or related).
5+ years in programme or project delivery, digital rollout, sales enablement or multi-site retail operations.
Proven experience driving adoption of a system, process or capability programme across a distributed field network.
Strong stakeholder management — comfortable working across agencies, IT, marketing and branch operations.
Track record of structured change management and training delivery.
Advantageous: experience in agri-retail, CRM/loyalty rollouts, sales enablement programmes, or franchise/multi-branch environments.
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