Team Leader: Omni Channel Experience at Capitec Bank

• The primary purpose of this position is to entrench and protect both UX methodologies and the Capitec brand fundamentals within all digital touch points. To be Marketing and Communication’s digital custodian for a true Capitec omni channel experience
• Key touchpoints include: Branch Banking System Redesign, ATM & SST, TOBI, Inbenta/CASper, Direct Lending System & Back Office, Merchant app & portal, Internet banking & website re-platforming and IMI Mobile Implementation
• Apply CX/UX methodologies to design and develop a world-class client experience for the banks digital touch points in-line with the bank’s CX standards.

Experience

• At least 8+ years’ experience in an agency/studio environment working on multiple accounts/brands and disciplines
• 5 or more years’ experience in user interface and experience design for web applications and/or mobile devices
• A strong focus on interaction design and visual design through prototyping in an agile software development environment
• Collaborating on user experience planning with business, business analysts and architects
• Assisting with testing to ensure that UX standards are adhered to
• Researching interaction design and technology trends
• Maintaining user experience and interface standards
• Ability to create wireframes as well as visual designs
• Experience with user interface design patterns and standards

Qualifications (Minimum)

• Grade 12 National Certificate / Vocational

Qualifications (Ideal or Preferred)

• Diploma in Graphic Design or Design

Knowledge

Min:

Knowledge of:

• Sketch – digital design toolkit (prototyping software)
• Prototyping using InVision or something similar
• Understanding of Agile Practices
• A thorough understanding of simplified user-centered design methodologies is a must
• Technology related to the industry  Ideal:
• Adobe Creative Cloud
• Knowledge of HTML and CSS
• Design techniques, trends and skills 
• Principles of creative studio management
• Managing client relationships (external supplier relationship management

Skills

• Communications Skills
• Interpersonal & Relationship management Skills
• Negotiation skills
• Presentation Skills
• Decision making skills
• Management skills
• Planning, organising and coordination skills

Competencies

• Delivering Results and Meeting Customer Expectations
• Relating and Networking
• Planning and Organising
• Persuading and Influencing
• Creating and Innovating
• Adapting and Responding to Change
• Leading and Supervising