Team Leader (Recencies) at Unifi Group

Job Description

• Unifi is a fast-growing finance and technology company operating in Zambia, South Africa, Uganda and Kenya. Unifi delivers personal lending products through online, mobile phone and branch channels. The company is well supported by strong shareholders and a board of directors with vast experience in entrepreneurship and lending.
• The South African entity is recruiting for a Recencies Team Leader to be part of their growing team. The successful candidate should have great interpersonal skills, great listener, attention to detail and target driven. We are looking for an individual that will leave no stone unturned in their quest for excellence in team performance and overall team wellbeing.  

Key Responsibilities:

• Lead high-risk loan recovery team to achieve collection targets and uphold performance standards.
• Monitor calls, conduct audits, and implement action plans for coaching and continuous improvement.
• Generate operational reports and collaborate with leadership to achieve company, team and department goals.
• Drive innovation and process improvements for efficiency.
• Foster a positive, high-performing, and inclusive team culture, overseeing capacity and scheduling.
• Collaborate with HR and manage all Employee Related matters.
• Lead by example, embodying Unifi’s values: Unity, Dignity, Simplicity, and Trust.
• Support recruitment, onboarding, and retention, championing diversity, and inclusion.
• Operate with urgency, meet deadlines, and communicate professionally.
• Maintain strong relationships with internal and external stakeholders.
• Ensure full compliance with company policies.
• Encourage ownership, accountability, and teamwork.

Requirements

• Matric or NQF equivalent.
• 2 -5 Years Team Leader Experience in a call centre environment.
• Exceptional people and leadership skills.
• Knowledge of Financial Services, Collections or similar

Closing Date 31 May 2026