Team Leader at Webhelp SA

What you will do in this role

As a Team Leader on our team, you’ll be:

• Ensuring that team members perform in line with required sales performance metrics (Customer Service performance metric)
• Managing workload in a timely and effective manner
• Analysing customer feedback data
• Pursuing quality and assurance initiatives
• Producing business insights
• Presenting recommendations for improvement

Your qualifications:

Concentrix + Webhelp is a great match if you have the following:

• Have passed grade 12 and have a Matric Certification
• Practice excellent written use of English language
• Have a minimum of 6 months’ experience as a Deputy Team Leader in a contact centre environment
• Have a minimum of minimum 2 years’ previous team management experience
• Have excellent communication and listening skills
• Are able to identify problems and find solutions by imparting knowledge
• Have analytical, time management and organisation skills
• Are PC literate, with fast typing skills and experience using appropriate software and systems
• Have a proven performance record of accomplishment
• Have clear credit, disciplinary and criminal records