Team Leader at Webhelp SA

What you will do in this role

As a Team Leader on our team, you’ll be:

• Ensuring that team members perform in line with required sales performance metrics (Customer Service performance metric)
• Managing workload in a timely and effective manner
• Analysing customer feedback data
• Pursuing quality and assurance initiatives
• Producing business insights
• Presenting recommendations for improvement

Your qualifications

Concentrix + Webhelp is a great match if you:

• Have a matric certificate
• Are proficient in English written and spoken language
• Have a minimum of 6 months’ experience as a Deputy Team Leader in a contact centre environment
• Have a minimum of 2 years’ team management experience
• Have excellent communication and listening skills 
• Have the ability to identify problems and find solutions by imparting knowledge
• Have analytical, time management, organisation, skills
• Are PC literate with fast typing skills and experience using appropriate software and systems
• Have a clear credit, disciplinary and criminal records
• Have a proven performance record of accomplishment