Absa Group Limited (Absa) has forged a new way of getting things done, driven by bravery and passion, with the readiness to realise the possibilities on our continent and beyond.
To implement and execute the operational plans for Retail Credit Lending through monitoring and ensuring that quality risk reviews/assessments are performed by the reporting staff within their own mandates and / or administrative tasks of high standards are performed.
To develop, coach and manage the activities of staff to ensure that performance objectives are met.
To manage effective resource management by means of Salesforce/Dialer/ Debt Manager and continuously initiate process improvements and optimization.
Job Description
People Management: Coach, mentor and manage team members toward driving business objectives and ensuring colleague development
Stakeholder Management: Actively engage internal and external stakeholders to ensure customer satisfaction
Business Performance: Ensure own and team performance against business, efficiency and continuous improvement targets, as well as customer outcomes
Compliance and Risk Management: Ensure that all team activities are in adherence to relevant control and compliance requirements, and quality standards
Administration: Effectively fulfil all required administrative duties, including tracking and reporting
Education
Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)
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