Team Manager: Digital Distribution at Santam Insurance

What will make you successful in this role?

Key responsibilities include:

Strategy:

• Assist in formulating, implementing and co-ordinating the strategy to drive usage of SHA’s digital platform.
• Implementation measures to reduce traditional underwriter/broker interaction off-platform
• Improvement of turnaround times on renewal and new business (internal)
• Develop and implement new product solutions for the target base using SHA’s pocket underwriter.
• Responsible for both top-line growth in line with budget as well as Net Underwriting Result of your relevant business area.
• Assist in and run strategic projects within our business area. 
• Provide detailed analysis and reporting on the Underwriting performance of your relevant business area.
• Actively seek ways to keep competitive advantage in the market.
• Provide feedback on market intelligence.
• Co-ordinate and proactively search for new strategic partnerships to scale our SME business across different product lines. 

Budget:

• Assist Business/Underwriting Head in preparing a budget for the relevant business area that is in line with the overall company strategy for growth and financial sustainability.
• Adhere to the budget set and approved by heads of business through the generation of income and the control of expenses.
• Effective management of the business unit’s budget and its resources. Detailed understanding of the financial drivers of a business is key.

People Management:

• Day-to-day management of staff on underwriting/marketing and administrative related issues.
• Performance management of staff through appropriate application and implementation of company policies and procedures. 
• Training and Development of staff so that they may reach their full potential.
• Contribute to, encourage and ensure teamwork in order to promote a healthy and engaged workforce.

Marketing / Relationship Building:

• Drive visits between team and brokers to establish new relationships and maintain existing broker network.
• Assist brokers in adopting SHA’s digital tools via group training and presentations. 
• Write articles and conduct media interviews on SHA’s digital strategy
• Drive use of the Pocket Underwriter for new and targeted brokers to generate their own quotes and policy documents on renewal business.
• Ability to think strategically and create new opportunities, as well as the operational understanding to ensure delivery on those opportunities to the benefit of SHA and the wider Santam group.
• Set and drive a high performance culture.

Internal Communication and General Admin:

• Assist Business Head with Quarterly Business Reports
• Provide monthly feedback to Underwriting Head on:
• Income generated per broker on platform vs off-platform
• General feedback from market on quotes both competitiveness and SHA response time
• Awareness of insurance markets development and changes 
• Design and produce reports to monitor movement of business and trends in broker usage of platform.
• Manage credit control if and when required.
• Build strategic and operational alliances with business units within SHA and the wider Santam group.

Qualifications & Experience

• 5+ years of Commercial Insurance experience (broking or underwriting)
• RE 
• Matric
• NQF Level 5 Insurance Qualification
• Appropriate tertiary qualification a preference
• FAIS compliant

Skills & Competencies

• Excellent Interpersonal skills
• Building and maintenance of key business relationships
• Systemic Thinking
• Self starting
• Ability to cope in high pressure environment
• Lateral thinking and problem solving relating to PU system
• Great presentation skills
• Results driven
• Project Management skills
• Understanding of Insurance system
• Administrative skills
• Analysis and judgement
• Attention to detail
• Client orientation 
• Communication Skills including negotiation
• Initiative
• Leadership
• Strategic thinking
• Planning and budgeting
• Teamwork