Team Manager - JHB North at Bayport Financial Services

EXPERIENCE AND KNOWLEDGE

MINIMUM REQUIREMENTS

• Minimum 2+ years' experience in a Customer Service-related role
• Minimum 2+ years experience in a complaints management role, in the banking or financial services industry

DESIRED/ PREFERRED REQUIREMENTS

• Experience in working with inbound and outbound calls, customer retention, and collections experience preferred.

INDUSTRY EXPERIENCE

• Minimum of 3+ years' experience in the financial services sector

OTHER REQUIREMENTS

Specialist knowledge of the following legislation:

• National Credit Act (NCA)
• Financial Advisory and Intermediary Services Act (FAIS Act)
• Consumer Protection Act (CPA)
• Treating Customers Fairly (TCF) Principles and application 3+ years prior experience in customer-facing roles, 1 of which must have been in a complaints management role which must include managing a team or teams of contact centre staff
• Strong knowledge of Market Conduct
• Proven experience in relationship building and management with a track record of dealing with
• Ombudsmen, Regulators and other Statutory Bodies/ Third Parties