Team Manager at Mango5

Key Responsibilities:

• Lead, supervise, and motivate a team of Junior Clinical Data Coordinators.
• Monitor performance and provide coaching to achieve targets
• .Ensure compliance with client policies and quality standards.
• Resolve escalated issues and support complex recruitment cases.
• Prepare and present detailed performance reports.
• Foster a collaborative and positive team culture.
• Identify and implement process improvements.
• Maintain clear communication with clients and stakeholders.

Skills and Experience:

• 3-4 years of leadership experience in healthcare, recruitment, or call centre settings.
• Proven ability to manage and develop high-performing teams
• Familiarity with medical terminology, treatment procedures, and industry regulations to enhance communication and understanding with potential patients
• Do you have a high school diploma or equivalent qualification
• Strong problem-solving and conflict-resolution skills.
• Proficiency in CRM platforms, reporting tools, and Microsoft Office.
• Excellent communication and interpersonal skills.
• Knowledge of compliance and regulatory standards in recruitment and healthcare.