Vacancies at Mango5

Key Responsibilities:

• Lead, supervise, and motivate a team of Junior Clinical Data Coordinators.
• Monitor performance and provide coaching to achieve targets
• .Ensure compliance with client policies and quality standards.
• Resolve escalated issues and support complex recruitment cases.
• Prepare and present detailed performance reports.
• Foster a collaborative and positive team culture.
• Identify and implement process improvements.
• Maintain clear communication with clients and stakeholders.

Skills and Experience:

• 3-4 years of leadership experience in healthcare, recruitment, or call centre settings.
• Proven ability to manage and develop high-performing teams
• Familiarity with medical terminology, treatment procedures, and industry regulations to enhance communication and understanding with potential patients
• Do you have a high school diploma or equivalent qualification
• Strong problem-solving and conflict-resolution skills.
• Proficiency in CRM platforms, reporting tools, and Microsoft Office.
• Excellent communication and interpersonal skills.
• Knowledge of compliance and regulatory standards in recruitment and healthcare.

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Key Responsibilities

• Manage incoming clinical research data across multiple worksheets, systems, and image files.
• Ensure accurate data entry and escalate issues appropriately.
• Apply critical thinking and discretion, particularly in relation to adverse events.
• Upload visit data within defined timelines.
• Review project data and deliver results to stakeholders promptly.
• Request and manage source data corrections as required.
• Enter/upload data into third-party platforms (e.g., EDC systems).
• Review and resolve data queries.
• Participate in database lock activities.
• Conduct regular quality checks of data for completeness, accuracy, and integrity (ALCOA+).
• Assist in the identification and reporting of potential adverse events.
• Maintain project documentation and the Trial Master File (TMF).
• Assist in the creation and maintenance of case report forms.

Qualifications:

• Matric certificate (minimum requirement).
• Bachelor’s degree in a life sciences-related field (Advantagouss).
• 1–2 years of clinical trial and data management experience.
• Knowledge of Good Clinical Practices (GCP).
• Experience with electronic data capture (EDC) systems (preferred).
• Strong skills in the use of technology, tools, operating systems, and software.
• Strong organizational skills with experience balancing priorities and resources.
• Strong attention to detail.
• Critical thinking and problem-solving skills.
• Ability to plan proactively, anticipate challenges, and operationalize solutions.
• Able to work thoughtfully and decisively, fostering an inclusive work environment.
• Clear criminal record.
• Clear credit record.