Team Manager: Non-Motor Claims at Santam Insurance

WHAT WILL YOU DO?

• The Team Manager is responsible for the day-to-day leadership, performance management, and oversight of a team of Claim Service Consultants. This role ensures that all claims are handled in line with organizational policies, procedures, and service level agreements, while maintaining high standards of quality and customer experience.

WHAT WILL MAKE YOU SUCCESSFUL IN THE ROLE?

• Strong leadership capabilities
• Operational Discipline
• Sound Judgment
• Client experience
• Voice of the customer
• Governance and Risk Management
• Stakeholder management & Communication
• Acts as the link between operational strategy and execution
• Result Focus
• Analytical Thinking & problem solving

QUALIFICATIONS AND EXPERIENCE

• Matric/Grade 12
• Advanced knowledge of short-term insurance industry
• Minimum 3 years’ experience in a claim’s environment
• Strong Systems Knowledge (Claims Platforms & Reporting Tools)
• Proven experience in People Management or Team Leadership

KNOWLEDGE AND SKILLS 

• Claims Management Expertise
• Policy & Regulatory Knowledge
• Operational Process & Systems
• Performance & Financial Management
• Leadership & People Management
• Analytical Thinking & Problem Solving
• Decision Making & Judgement
• Communication & Stakeholder Engagement
• Attention to detail & Quality Focus
• Results driven & Ability to perform under pressure

PERSONAL ATTRIBUTES 

• Integrity & Accountability
• Resilience & Adaptability
• Strong Work Ethic & Results driven
• Emotional Intelligence & Empathy
• Collaborative & Relationship-Oriented
• Decisiveness & Confidence
• Client Service Orientation
• Teamwork and support
• Cultivate innovation
• Analytical thinking
• Presenting and communicating information