Team Manager: Sales Reporting & Analysis at MiWay Insurance Limited

What will you do?

• We are seeking a highly analytical and experienced Business Intelligence Manager to take ownership of the Sales Reporting function within MiWay.
• This critical role is responsible for bridging the gap between data and commercial strategy. You will lead the design, development, and delivery of a robust BI landscape, transforming complex sales and customer data into integrated views and actionable insights that directly influence sales performance, distribution channel strategy, and profitability across the business.

Minimum requirements:

Minimum qualifications required:

• A Bachelor’s degree in Computer Science, Information Systems, Actuarial Science, Statistics, Mathematics, or a related quantitative field.

Minimum experience:

• BI and Analytics experience: Minimum of 7 years of experience in Business Intelligence development, data analysis, or a similar quantitative role.
• Leadership experience: Relevant experience in management, team lead, or senior supervisory capacity is advantageous
• Industry expertise: Demonstrable experience working within the Short-Term Insurance or broader Financial Services industry is advantageous.
• Data warehouse experience: Proven background in designing and working with Data warehouse concepts.
• SQL mastery: Expert-level proficiency in working with large, complex SQL Server databases.

Key deliverables and responsibilities

The BI Manager will be the primary custodian of sales performance data, responsible for the full reporting lifecycle. Key deliverables include:

Data integration and modeling

• Analysing and understanding data from multiple sources, including sales, customer, accounting data sets, to create integrated, unified views that can be used to drive accurate decision-making within the Sales environment.
• Working with several large and complex SQL databases to ensure data quality, integrity, and accessibility for reporting purposes.
• Be fully capable of developing and maintaining OLAP or Tabular Model Cubes within a SQL environment (SQL Server 2010 or higher) to enable high-speed analytical queries.
• Propose and implement data schema and data flow optimisation for enhanced reporting performance and system scalability.

Reporting delivery and implementation

• Establishing, collecting, and maintaining the complete set of business reporting requirements by engaging directly with Sales leadership and internal stakeholders.
• Leading the design and implementation of new BI reports and dashboards based on defined business requirements.
• Analysing existing legacy reports, optimising them for efficiency, and driving standardisation across the company to ensure consistency in performance metrics.
• Setting up, maintaining, and administering core BI tools, infrastructure, and ensuring seamless integration with all company data sources.

Stakeholder management

• Establish and maintain strong working relationships with internal clients (Sales Executives, Operations), acting as a trusted advisor to ensure BI delivery consistently meets their strategic requirements.
• Proactively identifying trends, performance anomalies, and commercial opportunities within the data, and translating these findings into clear, impactful presentations for executive audiences.

Team leadership and management

• Lead, mentor, and manage the performance and professional development of the Sales Reporting team.
• Allocate BI and BA resources effectively across projects and support activities, ensuring optimal workload distribution.
• Foster a collaborative environment that encourages knowledge sharing and high performance.
• Set clear objectives, conduct regular performance reviews, and provide constructive feedback to team members.

Core competencies and skills

Technical competencies

• Advanced user and developer proficiency with BI technologies, particularly Microsoft Power BI. Familiarity with the Microsoft ecosystem (e.g., PowerApps) is beneficial.
• In-depth understanding of database management systems, Online Analytical Processing (OLAP), and the ETL (Extract, Transform, Load) framework.
• Strong knowledge of SQL queries, SQL Server Reporting Services (SSRS) for structured report delivery, and SQL Server Integration Services (SSIS) for data movement and transformation.

Behavioral and leadership attributes

• Possesses an exceptional analytical mind with a proven problem-solving aptitude and the ability to handle ambiguity and complexity.
• Clear understanding of how BI insights drive measurable commercial outcomes and sales force effectiveness within an insurance context.
• Proven abilities to take initiative, be innovative in reporting solutions, and champion best practices.
• Strong leadership skills focused on developing talent, managing delivery timelines, and fostering collaborative relationships across technical and business teams.
• A strong willingness to learn new technologies and adapt to the evolving data needs of a dynamic insurance market.