Tech Officer: Customer Facing Contr Rep - Silverton at Telkom

Core Description 

• To perform acceptance, commissioning, installation, recovery,repair and maintenance of Voice and Non-Voice Telkom systems. Conduct contract representative tasks in order to satisfy customer needs.

Key Deliverables / Primary Functions
OUTPUT 1

• Maintained Resources

SUB-OUTPUTS

• Inspect resources
• Replace and/or Service Resources

RANGE

• Vehicles
• Toolkit
• Test Gear

OUTPUT 2

• Installed/ Recovered Equipment/ Systems/ Cabling/ Single Lines

SUB-OUTPUTS

• Receive and analyse request for installation/ recovery/ cabling
• Obtain installation / recovery details and resources
• Install/ recover equipment/ system/ cables
• Perform functionality tests
• Provide test results for LAN/ Optic Fibre Cabling Complete documentation

RANGE

• Types
• Field Trials
• All Voice And Non-Voice Products
• Value Added Products And Services
• Indoor/ Outdoor Cabling
• Local U/G Cabling
• Single Line Equipment And Accessories

OUTPUT 3

• Repaired/ Maintained Equipment/ Systems/ Cabling/ Single Lines

SUB-OUTPUTS

• Receive and analyze fault information
• Diagnose / refer fault
• Conduct functionality tests
• Provide test results for LAN/ Optic Fibre Cabling Update records

RANGE

• Types
• Field Trials
• All Voice and Non-Voice Products
• Value Added Products And Services
• Indoor/ Outdoor Cabling
• Local U/G Cabling
• Single Line Equipment And Accessories

OUTPUT 4

• Performed Remote Programming

SUB-OUTPUTS

• Receive order/ instruction
• Program system equipment

RANGE

• All Products
• Inclusive Of All Remote Programmable Systems
• All Non-Voice Products

OUTPUT 5

• Processed Documentation

SUB-OUTPUTS

• Obtain documentation
• Update/ verify records
• Complete and/or submit documentation

RANGE

• Quality forms
• Quality/ SHE/ Productivity Forms/ Reports
• Inspection Forms
• Administrative
• Technical
• Damage/ Accident Reports
• TBI Reports
• Commissioning
• Types
• Loss Control Forms
• ESS

Key Control

• Commissioning/ Decommissioning Report
• Logsheets
• Update Floor Plans
• Daily Work Logs
• Webforce/ Unibase
• IE 195
• Power Records

OUTPUT 6

• Established and Maintained Customer Relations/ Liaison/ Consulting

SUB-OUTPUTS

• Receive and analyse request from role players
• Determine key role players
• Obtain information
• Establish professional relationship
• Maintain professional relationship

RANGE

• Types
• All Voice And Non-Voice Products And Services
• External Customers
• Internal Customers
• Customer Complaints/ Queries
• Customer Feedback
• Technical Support
• All Customer Contacts

OUTPUT 7

• Installed/ Repaired Indoor Reticulation

SUB-OUTPUTS

• Receive instruction/ order
• Plan/ Prepare cabling route
• Prepare Bill of Material
• Haul cable
• Install test points/ jacks
• Perform conformance testing
• Clear work area
• Complete documentation

RANGE

• Ducting
• Indoor Cabling
• Local U/G Cabling
• All Voice And Non-Voice Products And Services
• Cable trays
• All termination types

OUTPUT 8

• Managed Service Providers

SUB-OUTPUTS

• Arrange Announcement meeting
• Perform Quality checks
• Attend to correspondence
• Enable EE Service Providers
• Conduct Site visits
• Check and verify quantities
• Conduct Progress/ quality meetings
• Attend 101 meetings

RANGE

• Non Voice - all market segments
• Voice - all market segments
• Inside plant Service Providers
• Outside plant Service Providers

Core Functional Knowledge/ Skills
FUNCTIONAL KNOWLEDGE

• Mechanical Aids; Network Infrastructure; Policies and
• Procedures; Products; Safety Regulation and Standards;
• Software; Switching and Commodity
• Environment; Technical

FUNCTIONAL SKILLS

• Analytical; Communicating; Computer Configuration; Computer
• Literacy; Interpersonal; Planning; Technical Equipment
• Handling

Competencies (Behaviour)
ATTITUDES/ LEADERSHIP COMPETENCIES

• Conscientious; Customer orientated; Dedicated; Eager to learn;
• Proactive; Quality Awareness

Qualifications

• Grade 12 & relevant modular training (NQF level 4) 

Experience

• 3 Years field experience at operational level. Ex-/ Current Telkom Full Time Bursars, learnerships and internships candidates will be exempted from the 3 years experience requirements but must have a minimum of 12 months relevant experience.

Certification/ Professional

• None

Special Requirements

• High stress tolerance.
• Valid driver's license.
• Not colour blind.
• Able to work at heights/ in confined spaces.
• Must be willing and able to work after hours, including overtime, call out and stand-by.

Closing Date    
2023/06/08