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Telkom SA SOC Limited is a South African wireline and wireless telecommunications provider, operating in more than 38 countries across the African continent. Telkom is a semi-privatised, 39% state-owned enterprise.
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Core Description
- To perform acceptance, commissioning, installation, recovery,repair and maintenance of Voice and Non-Voice Telkom systems. Conduct contract representative tasks in order to satisfy customer needs.
Key Deliverables / Primary Functions
OUTPUT 1
SUB-OUTPUTS
- Inspect resources
- Replace and/or Service Resources
RANGE
- Vehicles
- Toolkit
- Test Gear
OUTPUT 2
- Installed/ Recovered Equipment/ Systems/ Cabling/ Single Lines
SUB-OUTPUTS
- Receive and analyse request for installation/ recovery/ cabling
- Obtain installation / recovery details and resources
- Install/ recover equipment/ system/ cables
- Perform functionality tests
- Provide test results for LAN/ Optic Fibre Cabling Complete documentation
RANGE
- Types
- Field Trials
- All Voice And Non-Voice Products
- Value Added Products And Services
- Indoor/ Outdoor Cabling
- Local U/G Cabling
- Single Line Equipment And Accessories
OUTPUT 3
- Repaired/ Maintained Equipment/ Systems/ Cabling/ Single Lines
SUB-OUTPUTS
- Receive and analyze fault information
- Diagnose / refer fault
- Conduct functionality tests
- Provide test results for LAN/ Optic Fibre Cabling Update records
RANGE
- Types
- Field Trials
- All Voice and Non-Voice Products
- Value Added Products And Services
- Indoor/ Outdoor Cabling
- Local U/G Cabling
- Single Line Equipment And Accessories
OUTPUT 4
- Performed Remote Programming
SUB-OUTPUTS
- Receive order/ instruction
- Program system equipment
RANGE
- All Products
- Inclusive Of All Remote Programmable Systems
- All Non-Voice Products
OUTPUT 5
SUB-OUTPUTS
- Obtain documentation
- Update/ verify records
- Complete and/or submit documentation
RANGE
- Quality forms
- Quality/ SHE/ Productivity Forms/ Reports
- Inspection Forms
- Administrative
- Technical
- Damage/ Accident Reports
- TBI Reports
- Commissioning
- Types
- Loss Control Forms
- ESS
Key Control
- Commissioning/ Decommissioning Report
- Logsheets
- Update Floor Plans
- Daily Work Logs
- Webforce/ Unibase
- IE 195
- Power Records
OUTPUT 6
- Established and Maintained Customer Relations/ Liaison/ Consulting
SUB-OUTPUTS
- Receive and analyse request from role players
- Determine key role players
- Obtain information
- Establish professional relationship
- Maintain professional relationship
RANGE
- Types
- All Voice And Non-Voice Products And Services
- External Customers
- Internal Customers
- Customer Complaints/ Queries
- Customer Feedback
- Technical Support
- All Customer Contacts
OUTPUT 7
- Installed/ Repaired Indoor Reticulation
SUB-OUTPUTS
- Receive instruction/ order
- Plan/ Prepare cabling route
- Prepare Bill of Material
- Haul cable
- Install test points/ jacks
- Perform conformance testing
- Clear work area
- Complete documentation
RANGE
- Ducting
- Indoor Cabling
- Local U/G Cabling
- All Voice And Non-Voice Products And Services
- Cable trays
- All termination types
OUTPUT 8
- Managed Service Providers
SUB-OUTPUTS
- Arrange Announcement meeting
- Perform Quality checks
- Attend to correspondence
- Enable EE Service Providers
- Conduct Site visits
- Check and verify quantities
- Conduct Progress/ quality meetings
- Attend 101 meetings
RANGE
- Non Voice - all market segments
- Voice - all market segments
- Inside plant Service Providers
- Outside plant Service Providers
Core Functional Knowledge/ Skills
FUNCTIONAL KNOWLEDGE
- Mechanical Aids; Network Infrastructure; Policies and
- Procedures; Products; Safety Regulation and Standards;
- Software; Switching and Commodity
- Environment; Technical
FUNCTIONAL SKILLS
- Analytical; Communicating; Computer Configuration; Computer
- Literacy; Interpersonal; Planning; Technical Equipment
- Handling
Competencies (Behaviour)
ATTITUDES/ LEADERSHIP COMPETENCIES
- Conscientious; Customer orientated; Dedicated; Eager to learn;
- Proactive; Quality Awareness
Qualifications
- Grade 12 & relevant modular training (NQF level 4)
Experience
- 3 Years field experience at operational level. Ex-/ Current Telkom Full Time Bursars, learnerships and internships candidates will be exempted from the 3 years experience requirements but must have a minimum of 12 months relevant experience.
Certification/ Professional
Special Requirements
- High stress tolerance.
- Valid driver's license.
- Not colour blind.
- Able to work at heights/ in confined spaces.
- Must be willing and able to work after hours, including overtime, call out and stand-by.
Closing Date
2023/06/08
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Core Description
- To monitor the progress of cable build and maintenance contracts in the Telkom network.
Key Deliverables / Primary Functions
OUTPUT 1
SUB-OUTPUTS
- Conduct preliminary survey of site
- Prepare RFM in accordance with material list
- Source material (catalogue and non-catalogue)
- Oversee deliveries and quantities
- Obtain weigh slip for scrap material
- Monitor use and storage of material
- Ensure surplus recovered material is returned to point of supply (I/E6 and journal)
RANGE
- Catalogue, non-catalogue
- Types: ALC, civil, mason, jointing, hauling, transmission microwave, radio, customer services material
OUTPUT 2
- Completed Project/ Contract
SUB-OUTPUTS
- Obtain acceptance/compliance certificate
- Monitor reinstatements
- Final quality control
- Submit completions
- Initiate final meeting
- Arrange final payment
- Balance the job (Finalize)
- Do the final progress report and final evaluation
- Ensure that all wayleaves are returned
- Measure up quantities for payment
RANGE
- Types
- Local, Rates, Head Office
- Types:ALC,civil,mason,jointing,hauling,trans,Mic,Radio,Cust Ser Mat
OUTPUT 3
SUB-OUTPUTS
- Receive order/instruction
- Interpret order/ instruction
- Verify technicality with requester
- Prioritise instructions
- Identify/Group activities
RANGE
- Site Book IE 195
- TBI's
- Rehabilitation program
- Orders
- Types: ALC, civil, mason, jointing, hauling, transmission, microwave, radio, customer services material
OUTPUT 4
- Performed Initial Site Visit
SUB-OUTPUTS
- Determine executability of task with site visit
- Perform quantity survey
- Prepare bill of estimated quantities
- Compile cost estimate
- Initiate all meetings
- Inform/notify customers that you will be working in the area
- Supply work permits for permanent staff
- Take notes of any deviations/variance orders and escalate to higher levels if necessary Update record (keeping files) Issue wayleaves to contractors
RANGE
- Types: ALC, civil, mason, jointing, hauling, transmission, microwave, radio, customer services material
- Site Book
- IE 195
- TBI's
- Rehabilitation program
OUTPUT 5
- Evaluated/ Monitored Project Progress
SUB-OUTPUTS
- Initiate production meeting
- Notify residents of work activities
- Monitor project on daily basis
- Document in site book
- Escalate irregularities/variations/discrepancies
- Measure work done as per schedule
- Monitor overall performance
- Compile snag list
- Perform inspections on sub sections of project
- Investigate customer complaints
- Assist Contractors with decision -making and problem -solving
- Monitor reinstatements
RANGE
- Local, rates, Head Office
- Types: ALC, civil, mason, jointing, hauling, transmission, microwave, radio, customer services material
OUTPUT 6
- Verified Access Network Records
SUB-OUTPUTS
- Receive and analyse report
- Collect information
- Perform investigation
- Record findings
- Submit report to role players
RANGE
- All ANO records from DP to Exchange
OUTPUT 7
SUB-OUTPUTS
- Obtain documentation
- Update records
- Forward documents to role players
- Complete and/or submit documentation
- File documentation
RANGE
- IE 195
- Request for material
- Service provider performance evaluation
- IE 6
- IE 101
- Minutes of meetings
- Site instructions
- Site Book
- Quality forms
- Inspection forms / Tools / Vehicles
- Time sheets
- Proof of delivery
- Damage reports (IE 151)
- Wayleaves
- Topographical plans
- Schematical plans
- Legislation
- Contract Law
- Specification 325 Version Q
- Standard commercial terms and conditions
- Bill of estimated quantities
- Methods and procedures
OUTPUT 8
SUB-OUTPUTS
- Inspect resources
- Replace and/or Service Resources
RANGE
- Equipment
- Vehicles
- Tools
- Material
- Test equipment
OUTPUT 9
- Established and Maintained Relationships
SUB-OUTPUTS
- Receive and analyse request from role players
- Determine key role player
- Obtain information
- Establish professional relationship
- Maintain professional relationship
- Liaise with role players
RANGE
- Contractors/ Site agent
- Internal customers
- External customers
- Local / National authorities
- Property owners
- Local community
Core Functional Knowledge/ Skills
FUNCTIONAL KNOWLEDGE
- Telkom Procedures; Legal Procedures; Telkom Policies; Project
- Management; Financial
FUNCTIONAL SKILLS
- Interpersonal; Communicating; Negotiation Techniques;
- Problem Solving
- Competencies (Behaviour)
ATTITUDES/ LEADERSHIP COMPETENCIES
- Diplomatic; Approachable; Responsible
Qualifications
- Registration
- Grade 10(int) (NQF level 3)/ Grade 12(ext) & relevant modular training (NQF level 4)
Experience
- 3 Years relevant experience
Certification/ Professional
Special Requirements
- Valid driver's license.
- Able to work at heights/ in confined spaces/ all weather conditions.
- Able to work outside of normal working hours/ 24 hour call.
- Ability to travel/ stay out overnight.
Closing Date
2023/06/07
go to method of application »
Core Description
- Responsible for the effective management of Network Field Operations (Commodity, Data and Advance Services), in the allocated functional area or section, ensuring an efficient and reliable access network. Implement and manage effective fulfillment and assurance processes to create and maintain a positive customer experience.
Key Deliverables / Primary Functions
Responsible for the management of Commodity, Data and Advance services section in accordance with the business objectives:
- Develop and execute operational action plans to mitigate service issues
- Obtain required information from key role players
- Identify, implement and monitor targets & goals for environment
- Maintain and repair access network
- Effective management of fulfillment and assurance processes to ensure customer satisfaction
- Installations, support and customer assistance at customer site
- Connecting customers to the network
- Ensure quality & timelines are met
- Implement human capital plan and work force planning
Manage the performance, productivity, development and wellbeing of own team:
- Effective people management
- Provide appropriate training and development initiatives
- Establish conducive work environment
- Manage employee health & safety
- Develop a high performance driven team
- Manage the performance, productivity, and wellbeing of own team
Ensure leadership and performance that is aligned with the Openserve culture and values
Efficient management of functional area:
- Build and maintain efficient relationships with key internal and external stakeholders and service providers
- Manage and control of activities outsourced to contractors and ensure quality checks
- Monitor and mitigate risks activities (including business continuity and operational risk management) within the technology environment
- Support to strategic projects led from Openserve and other parts of Openserve Group
- Manage OPEX and CAPEX budget, expenditure and performance reporting with strict discipline
- Ensure legislator compliance and corporate governance
- Implement and adhere to Openserve policies and procedures
- Drive BBBEE Diversity targets
Core Functional Knowledge/ Skills
FUNCTIONAL KNOWLEDGE
- Customer experience; Technology Acumen;
- Telecommunications; Openserve Policies & Procedures;
- Business Acumen; Financial Management; Operational System
FUNCTIONAL SKILLS
- Conceptual Ability; Performance Achievement; Innovation;
- Problem Solving; Empowering; Technical; Diversity Management; Change Management; Interpersonal
Competencies (Behaviour)
ATTITUDES/ LEADERSHIP COMPETENCIES
- Thought Leadership: Developing strategies/ Providing insights;
- Generating ideas; Exploring possibilities; Examining information;
- Adopting practical approaches Market Leadership: Developing expertise; Challenging ideas;
- Interacting with people; Understanding people; Seizing opportunities; Managing tasks
- Business Leadership: Pursuing goals; Taking action; Upholding standards; Managing tasks; Seizing opportunities
- People Leadership: Making decisions; Empowering individuals;
- Challenging ideas; Directing people; Convincing people; Interacting with people Personal Leadership: Embracing change; Thinking positively;
- Showing composure; Understanding people; Valuing individuals;
- Team working Values Aligned with Openserve Values
Minimum Person Requirements
Qualifications
- Registration
- Relevant 3 year degree/ diploma (at least NQF level 6)
Experience
- 5 Years relevant experience
Certification/ Professional
Special Requirements
- Valid driver's license
- Willing to work outside normal working hours
- Willing to travel and stay out overnight
- Willing to be on standby
KEY STAKEHOLDERS (INTERNAL & EXTERNAL)
- Customers
- Labour
- Suppliers/ Service Providers
- Partners
- Internal customers
- External customers
- Mobile Cellular Networks
KEY DECISION-MAKING AUTHORITY
- Strategic
- Influence process
- Tactical
- Management of Network Field Operations (Commodity, Data and Advance services) in allocated functional area or section
- Operational
- Execution of operational plan
KEY METRICS
- Network reliability
- Customer experience
- Leadership effectiveness
- % Entropy reduction
- % Engagement improvement
- Diversity targets (BBBEE)
Financial:
- EBITDA
- ROA
- CAPEX
- OPEX
- % Spend in own budget
- % cost saving
- Service level agreements
Closing Date
2023/06/07
go to method of application »
CORE DESCRIPTION
- Responsible for the managing, coordinating, controlling and setting of standards to ensure that approved quality standards and processes are implemented and adhered to.
CORE COMPETENCIES
FUNCTIONAL KNOWLEDGE
- Test Equipment; Telkom Procedures: Telkom Policies; Customer Needs; Business Plan; Quality Management; Performance Analysis; Network Layout
FUNCTIONAL SKILLS
- Conflict Management; Analytical; Communicating; Organizing Techniques; Facilitating Techniques, Team Management; Report Writing; Listening
- Techniques; Computer Applications; Computer Literacy; Problem Solving
ATTITUDES/ LEADERSHIP COMPETENCIES
- Practical; Innovative; Self Motivated; Open Mindedness; Quality Awareness; Confident; Responsible; Proactive
MINIMUM PERSON REQUIREMENTS
REQUIRED CERTIFICATION/PROFESSIONAL REGISTRATION
QUALIFICATIONS
- Relevant 3 year diploma/ Certificate (NQF level 6) and modular training
EXPERIENCE
- 3 years relevant experience in the ISP/ OSP Domain
SPECIAL REQUIREMENTS
- Valid driver's license code 08/EB manual.
- Prepared to travel and stay out overnight.
- Not afraid of heights and confined spaces.
- Must not be colour blind
OUTPUT 1
SUB-OUTPUTS
- Gather information
- Plan audit programme
- Liaise with stakeholders
- Carry out audit#
- Provide feedback
- Compile audit progress/ report
- Submit report
- Follow up on audit
- Update local records/ admin
- Present findings from audit done
RANGE
- Internal quality, management system audits
- Engineering Yards/ Exchange Buildings/ Customer Buildings
- Material
- Operational Processes
- Transport
- Health & Safety
- Conduct audits on Management level
- Conduct audits on Supervisory level
- Communication#
- Workman Ship Network
- Technical Officer Audits
- Tools
OUTPUT 2
- Assisted to Achieve Divisional Targets and Goals
SUB-OUTPUTS
- Establish and implement quality reports in line with business needs
- Apply project management disciplines to typical quality management initiatives
- Align business goals with report requirements
- Interface and align with other areas of report governance
RANGE
OUTPUT 3
SUB-OUTPUTS
- Conduct special investigation Access/ Core Network
- Liaise with stakeholders and maintain relationships
- Localize network problems
- Formulate possible solutions
- Assist with implementation of quality systems
- Compile and distribute report
- Follow up on support
RANGE
- Equipment functionality
- Procedures And Policies
- Quality Systems
- Technical
- Safety Management
- Recommendations
OUTPUT 4
- Compiled Procedures/ Instructions
SUB-OUTPUTS
- Document procedure
- Obtain approval
- Review and update procedures
- Gather information
- Set up draft
- Check viability of draft procedure
RANGE
- Sample
- Adoption Process
- Repeat Faults
- Condition Process
- Technical Processes
- Admin Processes
- Regional Processes
- L195 Procedure
OUTPUT 5
SUB-OUTPUTS
- Receive request/ identify need and analyze
- Collect information
- Process information
- Generate report
- Validate report
- Distribute to relevant role players
RANGE
- Technical
- Audit
- Statistical
- Progress
- Recommendations
OUTPUT 6
SUB-OUTPUTS
- Submit claim forms, as prescribed
- Perform compliances
- Perform site surveys and asset verifications
- Escalate any deviations
- Update records
RANGE
- Overtime and S&T
- Time re-allocation & KM
- SHE Management
- EUD Devices
- Telkom Policies
- Telkom assets and sites
Closing Date
2023/06/08
Method of Application
Use the link(s) below to apply on company website.
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