Ops Specialist: Regional Quality Assurance at Telkom

CORE DESCRIPTION

• Responsible for the managing, coordinating, controlling and setting of standards to ensure that approved quality standards and processes are implemented and adhered to.

CORE COMPETENCIES
FUNCTIONAL KNOWLEDGE

• Test Equipment; Telkom Procedures: Telkom Policies; Customer Needs; Business Plan; Quality Management; Performance Analysis; Network Layout

FUNCTIONAL SKILLS

• Conflict Management; Analytical; Communicating; Organizing Techniques; Facilitating Techniques, Team Management; Report Writing; Listening
• Techniques; Computer Applications; Computer Literacy; Problem Solving

ATTITUDES/ LEADERSHIP COMPETENCIES

• Practical; Innovative; Self Motivated; Open Mindedness; Quality Awareness; Confident; Responsible; Proactive

MINIMUM PERSON REQUIREMENTS

REQUIRED CERTIFICATION/PROFESSIONAL REGISTRATION

• None

QUALIFICATIONS

• Relevant 3 year diploma/ Certificate (NQF level 6) and modular training

EXPERIENCE

• 3 years relevant experience in the ISP/ OSP Domain

SPECIAL REQUIREMENTS

• Valid driver's license code 08/EB manual.
• Prepared to travel and stay out overnight.
• Not afraid of heights and confined spaces.
• Must not be colour blind

OUTPUT 1

• Conducted Audits

SUB-OUTPUTS

• Gather information
• Plan audit programme
• Liaise with stakeholders
• Carry out audit#
• Provide feedback
• Compile audit progress/ report
• Submit report
• Follow up on audit
• Update local records/ admin
• Present findings from audit done

RANGE

• Internal quality, management system audits
• Engineering Yards/ Exchange Buildings/ Customer Buildings
• Material
• Operational Processes
• Transport
• Health & Safety
• Conduct audits on Management level
• Conduct audits on Supervisory level
• Communication#
• Workman Ship Network
• Technical Officer Audits
• Tools

OUTPUT 2

• Assisted to Achieve Divisional Targets and Goals

SUB-OUTPUTS

• Establish and implement quality reports in line with business needs
• Apply project management disciplines to typical quality management initiatives
• Align business goals with report requirements
• Interface and align with other areas of report governance

RANGE

• Reports
• Quality

OUTPUT 3

• Provided Support

SUB-OUTPUTS

• Conduct special investigation Access/ Core Network
• Liaise with stakeholders and maintain relationships
• Localize network problems
• Formulate possible solutions
• Assist with implementation of quality systems
• Compile and distribute report
• Follow up on support

RANGE

• Equipment functionality
• Procedures And Policies
• Quality Systems
• Technical
• Safety Management
• Recommendations

OUTPUT 4

• Compiled Procedures/ Instructions

SUB-OUTPUTS

• Document procedure
• Obtain approval
• Review and update procedures
• Gather information
• Set up draft
• Check viability of draft procedure

RANGE

• Sample
• Adoption Process
• Repeat Faults
• Condition Process
• Technical Processes
• Admin Processes
• Regional Processes
• L195 Procedure

OUTPUT 5

• Compiled Reports

SUB-OUTPUTS

• Receive request/ identify need and analyze
• Collect information
• Process information
• Generate report
• Validate report
• Distribute to relevant role players

RANGE

• Technical
• Audit
• Statistical
• Progress
• Recommendations

OUTPUT 6

• Performed Compliances

SUB-OUTPUTS

• Submit claim forms, as prescribed
• Perform compliances
• Perform site surveys and asset verifications
• Escalate any deviations
• Update records

RANGE

• Overtime and S&T
• Time re-allocation & KM
• SHE Management
• EUD Devices
• Telkom Policies
• Telkom assets and sites

Closing Date    
2023/06/08