Manager: Commodity Data Advanced Services at Telkom

Core Description 

• Responsible for the effective management of Network Field Operations (Commodity, Data and Advance Services), in the allocated functional area or section, ensuring an efficient and reliable access network. Implement and manage effective fulfillment and assurance processes to create and maintain a positive customer experience.

Key Deliverables / Primary Functions
Responsible for the management of Commodity, Data and Advance services section in accordance with the business objectives:

• Develop and execute operational action plans to mitigate service issues
• Obtain required information from key role players
• Identify, implement and monitor targets & goals for environment
• Maintain and repair access network
• Effective management of fulfillment and assurance processes to ensure customer satisfaction
• Installations, support and customer assistance at customer site
• Connecting customers to the network
• Ensure quality & timelines are met
• Implement human capital plan and work force planning

Manage the performance, productivity, development and wellbeing of own team:

• Effective people management
• Provide appropriate training and development initiatives
• Establish conducive work environment
• Manage employee health & safety
• Develop a high performance driven team
• Manage the performance, productivity, and wellbeing of own team

Ensure leadership and performance that is aligned with the Openserve culture and values
Efficient management of functional area:

• Build and maintain efficient relationships with key internal and external stakeholders and service providers
• Manage and control of activities outsourced to contractors and ensure quality checks
• Monitor and mitigate risks activities (including business continuity and operational risk management) within the technology environment
• Support to strategic projects led from Openserve and other parts of Openserve Group
• Manage OPEX and CAPEX budget, expenditure and performance reporting with strict discipline
• Ensure legislator compliance and corporate governance
• Implement and adhere to Openserve policies and procedures
• Drive BBBEE Diversity targets

Core Functional Knowledge/ Skills 
FUNCTIONAL KNOWLEDGE

• Customer experience; Technology Acumen;
• Telecommunications; Openserve Policies & Procedures;
• Business Acumen; Financial Management; Operational System

FUNCTIONAL SKILLS

• Conceptual Ability; Performance Achievement; Innovation;
• Problem Solving; Empowering; Technical; Diversity Management; Change Management; Interpersonal

Competencies (Behaviour)
ATTITUDES/ LEADERSHIP COMPETENCIES

• Thought Leadership: Developing strategies/ Providing insights;
• Generating ideas; Exploring possibilities; Examining information;
• Adopting practical approaches Market Leadership: Developing expertise; Challenging ideas;
• Interacting with people; Understanding people; Seizing opportunities; Managing tasks
• Business Leadership: Pursuing goals; Taking action; Upholding standards; Managing tasks; Seizing opportunities
• People Leadership: Making decisions; Empowering individuals;
• Challenging ideas; Directing people; Convincing people; Interacting with people Personal Leadership: Embracing change; Thinking positively;
• Showing composure; Understanding people; Valuing individuals;
• Team working Values Aligned with Openserve Values

Minimum Person Requirements
Qualifications 

• Registration
• Relevant 3 year degree/ diploma (at least NQF level 6) 

Experience 

• 5 Years relevant experience 

Certification/ Professional

• None

Special Requirements

• Valid driver's license
• Willing to work outside normal working hours
• Willing to travel and stay out overnight
• Willing to be on standby

KEY STAKEHOLDERS (INTERNAL & EXTERNAL)

• Customers
• Labour
• Suppliers/ Service Providers
• Partners
• Internal customers
• External customers
• Mobile Cellular Networks

KEY DECISION-MAKING AUTHORITY

• Strategic
• Influence process
• Tactical
• Management of Network Field Operations (Commodity, Data and Advance services) in allocated functional area or section
• Operational
• Execution of operational plan

KEY METRICS

• Network reliability
• Customer experience
• Leadership effectiveness
• % Entropy reduction
• % Engagement improvement
• Diversity targets (BBBEE)

Financial:

• EBITDA
• ROA
• CAPEX
• OPEX
• % Spend in own budget
• % cost saving
• Service level agreements

Closing Date    
2023/06/07