Data Governance Analyst at Alexander Forbes

Purpose of the Job:

• To ensure the accuracy, completeness, and reliability of the Operations and Administration data. 
• Drive the development and implementation of Ops & Admin specific data governance policies and procedures. 
• Establish a dashboard to visually represent the data quality across all agreed Ops & Admin data points. 
• Ensure that monthly, quarterly and annual targets in data quality improvement is met. 
• The role ultimately enables improved decision making, enhanced business intelligence, increases operational efficiency, reduces operational cost and identifies and resolves data quality issues

Overview:

Education

• Matric – Essential
• Bachelor’s Degree in Statistics, mathematics, computer science, information management, or similar – Essential
• Courses/Diploma in Project Management – Advantageous
• Applications : AF line of business systems (AF online,Horizon,Khanya) – Essential

Experience

• Employee benefits – retirement fund administration: Essential

Key responsibilities

Data monitoring and reporting

• Monitor data for quality and integrity.
• Generate reports on data quality, highlighting any issues or areas for improvement.
• Visualise the data quality for purposes of management information using Power BI
• Communicate findings to relevant stakeholders.

Root cause analysis

• Investigate the underlying causes of data quality issues.
• Develop strategies to prevent future occurrences of similar issues.
• Implement corrective actions to resolve current issues.
• Process improvement
• Continually assess and improve data management processes.
• Implement new procedures or technologies to enhance data quality.
• Monitor the effectiveness of improvements and make necessary adjustments.

Data profiling and assessment

• Conduct regular assessments of data quality.
• Use data profiling techniques to understand the content, structure, and quality of data.
• Identify areas where data quality can be improved.

Data cleansing and enrichment

• Identify and rectify errors, inconsistencies, and redundancies within the data.
• Utilize data cleansing tools and techniques to clean up data.
• Ensure that data adheres to the established quality standards.

Perform statistical tests on large data sets

• Determine data quality and integrity.
• Evaluate system performance and design, as well as its effect on data quality.

Quality standards development

• Collaborate with data stakeholders to establish comprehensive data quality standards.
• Define criteria for data to be considered accurate, complete, and reliable.
• Ensure a shared understanding of data quality expectations across the organization.

Collaboration with developers

• Improve data collection and storage processes
• Ensure that the data infrastructure supports the needs of the organization.
• Competencies required

Computer literacy

• High level of computer literacy in Microsoft office suite
• AF Line of business systems (AF Online, Horizon, Khanya)

Business skills

• Ability to identify and close process gaps and risks
• Ability to multi-task
• Action orientation, self-driven and innovative
• Business acumen
• Decision making and problem-solving ability
• Excellent oral & written communication skills
• Excellent presentation skills and ability to chair meetings
• Forge strong business and stakeholder partnerships to ensure widespread adoption and support of the Ops & Admin data governance strategy
• Interpersonal skills
• Performs duties within own area with direction from line Manager
• Problem Solving
• Project management skills
• Quality Assurance
• Risk Management
• Strong client servicing skills and persuasive techniques

Functional skills

• Ability to review and understand the applicable legislation
• Ability to work with large and complex data sets and identify problems/ complete reasonability checks
• Business insights and reports
• Data collection and cleansing
• Data processing and transformation
• Data visualization
• Project management skills
• Results and solution focused (drive, energy and follow through)
• Strong analytical skills
• Working knowledge of DC or DB funds
• Working knowledge of employee benefit administration processes

Leadership skills

• Ability to mentor new staff to standards required
• Assist in establishing and maintaining accurate procedures and processes
• Strategic thinking
• Team direction
• Training staff at equivalent or lower levels where necessary

People skills

• Interpersonal skills
• Purposeful Collaboration
• Teamwork
• Treating others with respect and courtesy

Core competencies

• Business insights and reports
• Collaboration
• Communication
• Consistent high quality
• Data analysis
• Data processing and transformation
• Flexibility and adaptability