Tech Officer: Customer Facing Contr Rep at Telkom

Core Description

• To perform acceptance, commissioning, installation, recovery, repair and maintenance of Voice and Non Voice Telkom systems. Conduct contract representative tasks in order to satisfy customer needs.

Job Responsibilities

OUTPUT 1

• Maintained Resources
• SUB-OUTPUTS
• Inspect resources
• Replace and/or Service Resources
• RANGE
• Vehicles
• Toolkit
• Test Gear

OUTPUT 2

• Installed/ Recovered Equipment/ Systems/ Cabling/ Single Lines
• SUB-OUTPUTS
• Receive and analyse request for installation/ recovery/ cabling
• Obtain installation / recovery details and resources
• Install/ recover equipment/ system/ cables
• Perform functionality tests
• Provide test results for LAN/ Optic Fibre Cabling Complete documentation
• RANGE
• Types
• Field Trials
• All Voice And Non-Voice Products
• Value Added Products And Services
• Indoor/ Outdoor Cabling
• Local U/G Cabling
• Single Line Equipment And Accessories

OUTPUT 3

• Repaired/ Maintained Equipment/ Systems/ Cabling/ Single Lines
• SUB-OUTPUTS
• Receive and analyze fault information
• Diagnose / refer fault
• Conduct functionality tests
• Provide test results for LAN/ Optic Fibre Cabling Update records
• RANGE
• Types
• Field Trials
• All Voice and Non-Voice Products
• Value Added Products And Services
• Indoor/ Outdoor Cabling
• Local U/G Cabling
• Single Line Equipment And Accessories

OUTPUT 4

• Performed Remote Programming
• SUB-OUTPUTS
• Receive order/ instruction
• Program system equipment
• RANGE
• All Products
• Inclusive Of All Remote Programmable Systems
• All Non-Voice Products

OUTPUT 5

• Processed Documentation
• SUB-OUTPUTS
• Obtain documentation
• Update/ verify records
• Complete and/or submit documentation
• RANGE
• Quality forms
• Quality/ SHE/ Productivity Forms/ Reports
• Inspection Forms
• Administrative
• Technical
• Damage/ Accident Reports
• TBI Reports
• Commissioning
• Types
• Loss Control Forms
• ESS
• Key Control
• Commissioning/ Decommissioning Report
• Logsheets
• Update Floor Plans
• Daily Work Logs
• Webforce/ Unibase
• IE 195
• Power Records

OUTPUT 6

• Established and Maintained Customer Relations/ Liaison/ Consulting
• SUB-OUTPUTS
• Receive and analyse request from role players
• Determine key role players
• Obtain information
• Establish professional relationship
• Maintain professional relationship
• RANGE
• Types
• All Voice And Non-Voice Products And Services
• External Customers
• Internal Customers
• Customer Complaints/ Queries
• Customer Feedback
• Technical Support
• All Customer Contacts

OUTPUT 7

• Installed/ Repaired Indoor Reticulation
• SUB-OUTPUTS
• Receive instruction/ order
• Plan/ Prepare cabling route
• Prepare Bill of Material
• Haul cable
• Install test points/ jacks
• Perform conformance testing
• Clear work area
• Complete documentation
• RANGE
• Ducting
• Indoor Cabling
• Local U/G Cabling
• All Voice And Non-Voice Products And Services
• Cable trays
• All termination types

OUTPUT 8

• Managed Service Providers
• SUB-OUTPUTS
• Arrange Announcement meeting
• Perform Quality checks
• Attend to correspondence
• Enable EE Service Providers
• Conduct Site visits
• RANGE
• Non Voice - all market segments
• Voice - all market segments
• Inside plant Service Providers
• Outside plant Service Providers

Core Competencies

FUNCTIONAL KNOWLEDGE

• Mechanical Aids; Network Infrastructure; Policies and Procedures; Products; Safety Regulation and Standards; Software; Switching and Commodity Environment; Technical; Contract Management, MiMix

FUNCTIONAL SKILLS

• Analytical; Communicating; Computer Configuration; Computer Literacy; Interpersonal; Planning; Technical Equipment Handling

ATTITUDES/ LEADERSHIP COMPETENCIES

• Conscientious; Customer orientated; Dedicated; Eager to learn; Proactive; Quality Awareness

Certifications

Education

• NQF 4: Grade 12 and relevant modular training

Experience

• 3 Years relevant experience

Additional Information
Experience:

• Ex-/ Current Telkom Full Time Bursars, learnerships and internships candidates will be exempted from the 3 years experience requirements but must have a minimum of 12 months relevant experience.
• Special Requirements
• Valid Drivers license
• Ability to work after hours
• After hours call out (stand by)
• Ability to work overtime

Physical Requirements

• Colour Vision
• Work at Heights
• Work in Confined Spaces
• Work under Pressure