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  • Posted: Dec 10, 2024
    Deadline: Not specified
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  • Telkom SA SOC Limited is a South African wireline and wireless telecommunications provider, operating in more than 38 countries across the African continent. Telkom is a semi-privatised, 39% state-owned enterprise.


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    Tech Officer: NGNIS

    Core Description

    • Provide a high impact to the NGNEC activities related to MSAN/ISAM cut-over service/ function in Telkom to ensure adequate port availability and effective exchange cut-overs.

    Job Responsibilities

    OUTPUT 1

    • Ensured Data Integrity
    • SUB-OUTPUTS
    • Identify discrepancy area
    • Analyse discrepancy
    • Solve discrepancy
    • Report back
    • RANGE
    • ISAM/MSAN Node,
    • E10/EWSD Subs Data Information

    OUTPUT 2

    • Handled Queries
    • SUB-OUTPUTS
    • Receive and analyze request
    • Process request
    • Provide feedback
    • RANGE
    • Technical
    • T-Agent/ B-Agent
    • Webforce
    • Software In-House
    • Node Commander (EWSD)
    • NMC (E10)
    • Outlook
    • POTS
    • Web Page
    • Servact
    • Broad Access Multi-Server Access Platform

    OUTPUT 3

    • Maintained Database
    • SUB-OUTPUTS
    • Provide feedback
    • Identify problem areas/ user requirements
    • Establish data validity and integrity
    • Implement day to day requirements
    • Load/ update information
    • Maintain user access rights
    • Monitor data capturing
    • Evaluate database system performance
    • RANGE
    • ISAM/ MSAN Node
    • E10/ EWSD Subs data information

    OUTPUT 4

    • Provided Support
    • SUB-OUTPUTS
    • Analyze request for support/ project/ escalations
    • Determine nature of support
    • Execute support/ project actions
    • Provide feedback
    • Perform escalation in accordance with policy & procedures
    • RANGE
    • Day to day operations
    • M Tables
    • Webforce
    • T-Agent/ B-Agent
    • Node Commander (EWSD)
    • NMC (E10)
    • Telephonic
    • General day to day support
    • ISDN Basic
    • Technical

    OUTPUT 5

    • Updated Database
    • SUB-OUTPUTS
    • Analyze information
    • Update database
    • RANGE
    • Outlook
    • NMC (E10)
    • Node commander (EWSD)
    • T-Agent/ B-Agent

    OUTPUT 6

    • Updated Information
    • SUB-OUTPUTS
    • Provide feedback
    • Receive and analyze request
    • Analyse information
    • RANGE
    • NMC (E10)
    • Node Commander (EWSD)
    • Software
    • Exchange Specification
    • Items
    • T-Agent/ PMAC Bugs & System Enhancement

    Core Competencies

    FUNCTIONAL KNOWLEDGE

    • E10/ EWSD/ Soft switch/ MSAN/ ISAM/ IMS

    FUNCTIONAL SKILLS

    • Interpersonal; Interpretation; Computer Applications; Decision Making; Problem Solving; Report Writing Techniques
    • ATTITUDES/ LEADERSHIP COMPETENCIES
    • Goal Orientated; Innovative; Assertive; Proactive; Team Player

    Certifications

    Education

    • NQF 6: 3 year Diploma/ National Diploma

    Experience

    • 6 months/ 1 Year relevant experience

    Additional Information

    • Special Requirements
    • Valid Drivers license
    • Ability to work shifts
    • Ability to work overtime
    • Ability to be on standby/ work overtime
    • Ability to work outside of normal working hours
    • Prepared to travel

    Check how your CV aligns with this job

    Method of Application

    Interested and qualified? Go to Telkom on jobs.telkom.co.za to apply

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