Tech Officer : Systems Engineer at BCX

Key Deliverables / Primary Functions:

• Monitoring multi-client servers using the Monitoring systems 
• Troubleshooting and resolving system issues with servers via remote desktop. 
• Installing-config-testing and maintaining OS application software and system management tools. 
• Perform tier level 2 and 3 support for business-critical systems and provide technical guidance to customers. 
• Escalating and monitoring calls 24/7. 
• Manage high priority P1/P2 incidents and liaise with the different BU’s to drive resolution. 
• Maintenance and support of Microsoft services; DHCP, DNS and FTP. 
• Resolving and assignment of calls to the correct competencies on multiple ticket logging systems 

Core Functional Skills & Knowledge:

• Information Technology Solutions
• Troubleshooting Techniques.
• Customer Focus
• Communication
• Time & Priority Management

Core Behavioural Competencies:

1. Job Match Rating
2. Delivering Results
3. Meeting customer expectations
4. Teamwork
5. Handling Pressure
6. Communication and Impact

Minimum Qualifications:

• NQF 4: Grade 12 National Diploma in IT/Business/Commerce
• Additional Qualification preferred or advantage

Experience:

• 2 years experience