Technical Account Manager at Absa South Africa

Job Description

Stakeholder Management

• Build win-win long-term relationships with key stakeholders
• Ensure continuous delivery engagement
• Understand business strategic objectives and requirements and proactively propose data engineering solutions to meet objectives and requirements
• Drive out the data strategy through business use case and outcomes
• Communicate regularly to ensure stakeholders are aware of the progress of initiatives

Analysis (including Business Cases)

• Lead the immersion sessions to move from ideas to use cases
• Ensure the right resources are assigned to initiatives to conduct analysis and review against available tools, services and processes in Data Engineering
• Proactively build relationships, and apply analytical techniques to elicit and validate business (product & service) needs ahead of demand
• Implement routines to get to know/become an expert in various business processes (e.g. spend time in business & with users)
• Support solution analysts with analysis
• Prepare and prioritise the backlog of demand
• Proactively scan the internal & external environment to predict change requirements & opportunities for improvement ahead of demand (e.g. market, risk, regulatory, customer, organizational change etc.)
• Work collaboratively with Tribe Leads (Technical Product / Service Owners) to build a roadmap & vision for the products and services (including detailed analysis requirements & solution scope)
• Define measures of success & key outcomes for various solutions/changes including detailed acceptance criteria for all features
• Lead the development of detailed business cases (data focus)

Solution Design (within DevOps Context)

• Review business requirements and detailed systems requirements.
• Assist with the development of conceptual designs
• Facilitate processes to ensure integrated requirements are socialized, understood & approved across the broad range of stakeholders to be impacted (this includes various processes e.g. risk/governance forums, change council, scrum meetings / DevOps team capability building, solution design sessions etc.)
• Understand & leverage the knowledge of the organisation's technical landscape, environment and broader architecture to define integration points across tech stacks for various requirements
• Work collaboratively with project/program teams, squads, scrum masters and engineers to define backlog, release & DevOps / project planning implications of the requirements development & roadmap (what should happen when)
• Facilitate resolution & decision-making during execution
• Manage all risks and issues linked to the scope
• Communicate progress with stakeholders

People

• Provide coaching & mentoring across teams as well as to developing account managers and analysts across the estate
• Build strong stakeholder management and analysis capability across the team
• Conduct peer reviews & problem-solving within and across the broader team
• Provide technical subject matter expertise and support
• Participate as a subject matter expert in the development of solutions
• Support the people change teams in the design of adoption processes (Customer, Employee & 3rd Party Adoption of new system requirements)
• Proactively attract, recruit, develop, retain, reward & deploy & manage a diverse resource base aligned to an ever-evolving tech environment (ahead of demand) where you are the leader

Education

• Bachelor's Degree: Information Technology