Technical Administrator at Syntech

• We are looking for a Technical Administrator to join our technical team in Durban. The candidate must have some knowledge about technology products, be able to distinguish between different IT components and products. This individual should also be highly organized, pay attention to detail, work well in a team environment, be able to perform well under pressure and must have excellent communication and Customer service skills.

Minimum Requirements    

• Completion of Matric or National Senior Certificate.
• Trustworthy and dependable.
• At least 2-years work experience.
• Punctual and willing to do what is necessary to meet deadlines.
• Strong communication skills and ability to build relationships.
• The ability to take initiative and manage own time effectively.
• Strong written and verbal communication skills.
• Excellent problem-solving skills.
• Well organized and able to prioritize effectively.
• Not afraid to ask questions or escalate challenges where necessary.
• Maintaining and observing a high degree of professionalism towards clients.
• Professional attitude.
• Work well under pressure.

Duties and Responsibilities    

• Creating of CRO’s & RMA’s (Stock being returned)
• Direct Customer engagement with return stock.
• Receiving and booking of return stock, setting expectations for customers
• Assisting customers with general enquiries about repairs, returned stock and status on CRO/RMA.
• Verifying of serial numbers.
• Booking of couriers to collect CRO’s.
• Monthly Reports on CRO’s and Courier bookings
• Follow up with local vendors on returned repairs.
• Communicating important CRO & RMA feedback between relevant departments
• Dealing with and responding to high volumes of calls and emails.
• Building relationships with new and existing client employees. They, therefore, require strong communication and presentation skills.
• Work in line with Syntech’s core values