Technical Assistant - Private Label at Clicks Group

Introduction

• We are looking to recruit a permanent Technical Assistant. The role will be based in Cape Town and will report to the Private Label Technologist.

Job description

• To drive, protect and enhance the Clicks brand by taking responsibility for ensuring all products developed and sourced as part of the NPD development plan and subsequently sold in our stores have integrity and at a minimum meet the local and international quality, health and safety requirements whilst constantly striving to deliver increased profitability and grow market share.

Manage Quality, Safety & Legislation

• To support the PL technologist within their development plans to ensure quality and safety compliance across all PL development by adhering to legislation and NPD approval processes to protect the brand reputation and financial impact on the business
• Assist the technologist with implementation of the CTSO into the business and the supplier base and maintain all quality processes and correct paperwork
• To assist with product specifications and the RAG process kept for each product and database maintained
• Ensure product specifications conform to the quality standards
• Assist where necessary with writing quality protocols/SOP’s procedures and manuals for all categories (health, beauty, confectionary, electrical and home ware)
• Assist where necessary with updating the CTSO with new quality processes and protocols
• Support the technologist with Review and communicate TQM results to relevant stakeholders (including customer complaints, quality control results etc)
• Report and feedback on quality timeously
• Ensure the China QA office is used for all export requirements and the RAG process is followed
• Assist the technologist with implementation of the DC release process
• Support the technologist in preparation of on-going and timeous sales, quality and corrective action reports (including scorecard, supplier scorecards) for management through drawing, analysing and interpreting accurate data
• Support the technologist in responsibilities relevant to customer complaints/queries, red alerts, public product recall and product withdrawals
• Assist the technologist with technical training with regards to product and process for new product launch
• Assist and support the batch release process
• Assist with all inter-branch sample requests
• Assist with DC release and DC stock investigations

Manage NPD & Costs

• Assist with bi-annual competitor quality review report
• Support in the management of relevant technical information to enable final sign off of projects for product and packaging compliance
• Support the technologist in adherence and input of the critical path
• Support the export – project framework/plan to retrofit product into international rules and launch timeously

Manage Suppliers & Inventory

• Assist with the building of good working relationships with suppliers
• Understand the impact of low or no in-fills on the categories and resolve issues of quality/capacity

General

• Development – to up-skill and mentor assistants via the PA and IDP process and drive own development via individual IDP and reporting to management on progress
• To actively demonstrate the Clicks values in day to day activities
• To assist the technologist in all administrative duties relating to RAG approval and adhoc reporting requirements.

Minimum requirements

Skills:

• Microsoft Office Suite (Outlook, PowerPoint, Excel, Word, etc.)
• Time management
• Numerical skills

Experience:        

Desirable:

• Deciphering technical information
• Working with suppliers & importers
• Quality management and or development in Beauty or Personal Care manufacturing facilities or laboratories

Education:

Essential:

• Grade 12
• Relevant Degree/Diploma specific to Retail Management, Quality Management, etc

Competencies:

• Writing and Reporting
• Delivering Results and Meeting Customer Expectations
• Following Instructions and Procedures
• Adhering to Principles and Values
• Analyzing
• Planning and Organizing

Apply by: 14 December 2025