Technical Authorisations Agent (Fleet) at Motus Holdings Limited

JOB DESCRIPTION:

• LiquidCapital Pty (Ltd). Is a well-established Financial Service Company based in Edenvale. We are seeking a qualified Technician (Qualified motor-mechanic) to join our dynamic and hardworking Authorisations Call Centre team.
• The successful candidate will be accountable for capturing, assessing, monitoring & approving service and maintenance claims on Fleet vehicles. The Agent will need to ensure that all calls and emails are handled in a timely and in a professional manner.

DUTIES/KEY RESPONSIBILITIES:

• Handling incoming calls, processing claim requests and ensuring that monthly service level targets are met, both personal and departmental
• Verifying vehicle and contractual details and supplying dealers with information on request
• Assess technical information on current and previous claims for possible warranty coverage
• Admin duties related to claims and authorisations
• Maintaining unresolved claims to ensure timeous turnaround times of authorisations to reduce unresolved claim times to manage VOR(Vehicles off Road) and mitigating potential vehicle downtime or related penalties
• Maintaining high levels of customer service and professionalism and integrity at all times
• Liaising with all internal divisions and providing info to necessary parties
• Scrutinizing of dealer quotes to minimize costs and obtain best pricing
• Assisting other teams in the Call centre when the situation requires it
• Analysing claims to highlight possible trends and escalating accordingly

EDUCATION AND EXPERIENCE: 

• Grade 12 / Matric
• Qualified technician (mechanic)
• Minimum of 1 – 2 years Authorisation Call Centre experience - Preferable
• Minimum 2 years Motor Industry experience as a qualified technician and/or strong technical knowledge of vehicles is a must
• Previous Fleet management experience advantageous

KNOWLEDGE AND SKILLS REQUIRED:

• Computer literate (Full MS Office)
• Excellent telephone and communication skills
• Ability to Multi-task
• Claim administration experience (Advantage)
• Excellent time management
• Deadline driven
• Action orientated
• Approachable
• Customer focus
• Peer relationship building
• Proactive and engaging
• Negotiating skills
• Confident and assertive
• Ability to work under pressure
• Team Player
• Accuracy
• Strong analytical skills

OTHER REQUIREMENTS:

• Criminal and credit clear
• Reliable or own transport
• Own and live up to company values

Closing Date 23 June 2026