Technical Authorisations Agent at Motus Holdings Limited

JOB DESCRIPTION:

• LiquidCapital Pty (Ltd). Is a well-established Financial Service Company based in Edenvale. We are seeking a qualified Technician (Qualified motor-mechanic) to join our dynamic and hardworking Authorisations team.
• The successful candidate will be accountable for capturing, assessing, monitoring & approving service and maintenance claims. The Agent will need to ensure that all calls are handled in a timely and professional manner.

DUTIES/KEY RESPONSIBILITIES:

• Handling incoming calls and ensuring that monthly service level targets are met, both personal and departmental
• Verifying policy details and supplying dealers with information on request
• Assess technical reports and perform desktop analysis when processing claims
• Admin duties related to claims and authorisations
• Maintaining high levels of customer service at all times
• Liaising with all internal divisions and providing info to necessary parties
• Scrutinizing of dealer quotes to minimize costs and mitigate risk
• Carry out vehicle assessments onsite and reporting when required
• Promote the use of the Online Authorisations system
• Assisting other teams when the job requires it

EDUCATION AND EXPERIENCE: 

• Grade 12 / Matric
• Qualified technician (mechanic) - not negotiable
• Minimum 2 years Motor Industry experience and strong technical knowledge of vehicles is a must, as there will be a requirement to inspect vehicles on site and report
• Must have knowledge of diagnostic protocols, utilising measuring tools and testers
• 1 – 2 years Authorisation Call Centre experience (Advantageous)

KNOWLEDGE AND SKILLS REQUIRED:

• Computer literate (Full MS Office)
• Excellent telephone and communication skills
• Ability to multi-task
• Deadline driven
• Action orientated
• Approachable
• Strong communication skills
• Customer focused
• Proactive and engaging
• Negotiating skills
• Excellent time management and attention to detail
• Confident and assertive
• Ability to work under pressure
• Team Player
• Strong analytical skills

OTHER REQUIREMENTS:

• Criminal and credit clear
• Reliable or own transport
• Own and live up to company values

Closing Date 17 November 2026