Technical Broker Support Manager at Nedbank

Job Purpose

• The end-to-end management and administration of allocated supplier relationships.
• The provision of technical assistance / support to RAs in respect of all thing’s insurance.
• Product and solution design, development, and oversight.
• Policy management systems and process management / oversight.

Job Responsibilities
Management and administration of suppliers

• Management of suppliers in accordance with the NI Governance framework
• Maximise synergies between NI and approved suppliers
• Arbitration and problem resolution
• Monthly performance and operational reviews (including SLA monitoring)
• Management and oversight of supplier service levels
• Manage supplier governance and oversight audits – primarily relating to insourced activities (Binders, outsourced agreements etc)

Management and administration of the Supplier | Product panel

• Appointment of new suppliers and the addition of new products when required and in accordance with theNI onboarding process’s
• Monitor and evaluate “panel” suppliers and products ensuring that same remains relevant

Bespoke products and services:

• Product design, development, and implementation and
• Product upgrade, design, and implementation – relates to existing bespoke products and services

Technical support and assistance - Assist / support RAs in terms of:

• Cover structuring and supplier selection
• Complex placements
• Cover / terms / rates negotiations with suppliers

Contract management

• Assistance in structuring new business / renewal presentations.
• Management and administration of supplier contracts in accordance with the NI contract management and vendor matrix process (intermediary agreement, outsourced agreements, binder agreements and referral agreements).

Systems

• Assistance with systems upgrade design and specification drafts
• Process design, development, and implementation
• Review and upgrades to existing processes
• Review of policy wording updating / amendments
• Design, development, training, and implementation of new process’s

Training

• Assist with the sourcing of product (technical) training
• Design and development of product training material in terms of bespoke products
• Presentation of training

Claims

• Assistance with claims
• Review of cover vs loss / damage event
• Negotiate liability acceptance with insurers together with fair settlements all in terms of the policy

Management information

• Review and interpret insurance management information
• Design and implement reports when required

Ad-Hoc Projects

• To drive and or assist in Insurance projects when required

People Specification
Essential Qualifications - NQF Level

• Advanced Diplomas/National 1st Degrees

Essential Certification

• FAIS representative (RE 5)
• FAIS key individual (RE 1)

Preferred Qualification

• AIISA / FIISA and/or B.Degree

Minimum Experience Level

• Minimum 10 years’ experience with at least 8 years in commercial / corporate segments in the insurance industry
• Experience in intermediary industry min 5 year

Technical / Professional Knowledge

• Budgeting
• Business administration and management
• Business principles
• Business terms and definitions
• Change management

Client service management

• Client service principles
• Communication Strategies
• Consumer behaviour
• Diversity management
• Employee training/development
• Financial Accounting Principles
• Governance, Risk and Controls
• Operations planning
• Organisational systems
• Principles of project management
• Relevant regulatory knowledge
• Service level agreements
• Staff resource planning
• Strategic planning
• Business writing skills

Behavioural Competencies

• Aligning Performance for Success
• Building Partnerships
• Communication
• Influencing
• Guiding Team Success
• Driving for Results