Nedbank Group Limited is a bank holding company that operates as one of the four largest banking groups in South Africa. The company's shares have been listed on the JSE Limited since 1969. The group offers a wide range of wholesale and retail banking services through four main business clusters, namely Nedbank Corporate and Investment Banking, Nedbank Retai...
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Job Purpose
- To monitor and provide assurance on the adherence to compliance practices in client facing clusters to ensure compliance risks are managed and reported across Nedbank.
Job Responsibilities
- Monitor compliance risk and determine the state of compliance in client facing Clusters
- Ensure compliance requirements are adhered to and adequate compliance risk management implemented.
- Execute the annual compliance risk-based program.
- Provide input, review and ensure accurate reporting and articulation of compliance.
- Provide input, review and ensure accurate reporting and articulation of compliance.
- Provide guidance in the completion of subsidiary compliance risk monitoring programs.
- Provide advice and/or input to internal stakeholders on possible contraventions of compliance risks through early detection.
- Maintain relationships with internal stakeholders by establishing partnerships in managing compliance risks.
- Engage with stakeholders formally through determining scope of work, understanding and identifying client needs.
- Develop collaborative relationship with the Compliance Institute of South Africa (CISA).
- Contribute to a culture of transformation goals by participating in Nedbank culture building initiatives, including CSI.
Essential Qualifications - NQF Level
- Advanced Diplomas/National 1st Degrees
Preferred Qualification
- Post Graduate Diploma: Risk Management , Advanced Diplomas/National 1st Degrees
Preferred Certifications
- Compliance Institute of South Africa (CISA) - preferred, not essential
Minimum Experience Level
- 5 Years experience in a Compliance related role
Technical / Professional Knowledge
- Change management
- Cluster specific operations
- Compliance reporting
- Governance, Risk and Controls
- Relevant regulatory knowledge
- Relevant software and systems knowledge
- Reputational risk management
- Risk management process and frameworks
- Stakeholder management
- Codes of Good Governance
Behavioural Competencies
- Decision Making
- Influencing
- Building Trusting Relationships
- Managing Work
- Quality Orientation
- Stress Tolerance
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Job Purpose
- To use advanced data analytics techniques to generate reports that provide value-adding insights for business, strategic and operational risk decision making in Group Procurement to achieve its strategic objectives and gain a competitive advantage.
Job Responsibilities
- Lead the data discovery processes; and collaborate with key stakeholders to consolidate data from different sources.
- Ensure compliance with information technology and data risk management procedures when managing, analysing, and transferring data.
- Use relevant analytics software and techniques to analyse data related to market trends, economic indicators, and regulatory changes to identify potential operational risks.
- Evaluate potential operational risks from data trend analysis and propose mitigation strategies.
- Analyse and model potential operational risk scenarios to assess their impact on Group Procurement’s risk profile and cluster impacts.
- Build and maintain risk business models to support decision making and risk quantification.
- Review enterprise and Group Procurement’s plans and ensure the delivered process, services and solutions are aligned to support the achievement of the business strategy, objectives and values.
- Drive initiatives to enhance risk management processes, systems, and methodologies based on data driven trends and industry best practices.
Operational Risk Reporting:
- Create multifaceted reports in accordance with Group Procurement’s policies/ frameworks; and external reporting requirements, including insights which span operational sub-risk types.
- Provide actionable insights and recommendations based on risk analysis to enhance operational risk management strategies.
- Present reports developed at ad hoc governance committees and regulatory meetings.
- Ensure submission of operational risk-related reports to regulatory bodies, in compliance with applicable laws and regulations
Stakeholder Engagement:
- Build and maintain collaborative relationships with key stakeholders.
- Foster communication and collaboration with the internal team to ensure a comprehensive understanding of risk concerns and priorities.
- Incorporate feedback from stakeholders into reports to enhance the accuracy and relevance of risk analysis.
Essential Qualifications - NQF Level
- Matric / Grade 12 / National Senior Certificate
- Advanced Diplomas/National 1st Degrees
Preferred Qualification
- BCom Computer Science/ Data Science/ Risk Management or related qualifications
Preferred Certifications
- Financial Risk Manager (FRM), Chartered Financial Analyst (CFA), Certified Risk Management Practitioner (CRMPrac),
Minimum Experience Level
- 3 - 6 years
- Business analysis and risk management
Technical / Professional Knowledge
- Data processing and management systems like SAS
- Governance, Risk and Controls
- Research methodology
- Data analytics and management
Behavioural Competencies
- Decision Making
- Influencing
- Managing Work
- Monitoring Information
- Quality Orientation
- Innovation: A visionary who shapes the future and who pioneers new solutions.
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Job Purpose
- Educate clients on the functionality of self-service digital solutions, whilst solving for their sales and service needs, in order to meet business goals and growing market share.
Job Responsibilities
Client Engagement:
- Respond to client needs by offering the right service and solution.
- Build client trust by applying your expertise and experience to do good for your client.
- Educate clients and potential clients on how to subscribe and service their account.
- Treat clients with respect, build trust, show care and humility in all client interactions.
- Help clients achieve their goals and grow financially.
- Own the client request end to end and route for alternative intervention if not equipped to service the client.
- Entrench clients and deliver value through cross selling.
- Facilitate the sales process by informing clients of the product features and benefits.
- Document client needs analysis and provide corresponding product solutions.
- Obtain referrals from existing clients as well as leads from other business units.
- Build, maintain and retain client relationships by keeping clients informed of progress or action taken regarding their applications, queries, and requests.
- Educate clients on the use of, secure, alternative, cost effective, time saving and convenient self-service channels.
- Collaborate with internal stakeholders to provide complete financial solutions for clients.
- Ensure great client experiences by making the client feel welcome, listened to, and owning and solving their financial problems.
- Ensure clients are onboarded in line with Nedbank's product strategy, policy, and procedure.
- Act with a client first mindset in all client engagements.
Nedbank Goals:
- Contribute to the success of Nedbank through meeting your service excellence, teamwork and personal development goals whilst adhering to Nedbank security, operational and compliance procedures, and policies.
- Develop, retain, and grow the business by delivering against individual and team goals that support a positive client experience.
- Increase market share of primary clients by entrenching clients through Core+ needs discussions, salary and debit order switching as well as enrolling clients on the various digital platforms.
- Identify and resolve work obstacles and problems through participating in team meetings, sharing information and reviewing performance against targets and standards.
- Ensure all sales activities are completed to plan, progress reviewed, and corrective action taken.
- Support the achievement of the sales and service strategy objectives and values.
- Enable Nedbank's strategy of being financial experts who do good.
- Covert leads into sustainable business for Nedbank in a responsible manner.
Risk and Compliance:
- Mitigate risks and meet legislative requirements (e.g. FICA, FAIS and Letter of Authority) by being accredited and updating and maintaining client information.
- Report suspicious transactions to the relevant department.
- Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters, communications, and training material.
- Manage risk by meeting technical, company standards, practices, and resource management (e.g. ultra-violet lights to identify false identity documents).
- Be a responsible employee by being compliant to Nedbank policies, controls, regulations, and banking legislation.
Essential Qualifications - NQF Level
Preferred Qualification
- Must have completed a NQF Level 5 qualifications
- FAIS Approved Qualification
Minimum Experience Level
- 1 - 2 years Retail/Banking Client Service, Sales, Relationship experience
Technical / Professional Knowledge
- Product sales skills
- Sales Strategies
- Product Knowledge
- Customer service principles
- Nedbank policies and procedures
- Customer relationship management
Behavioural Competencies
- Building Customer Loyalty
- Building Trusting Relationships
- Sales Persuasion
- Technology Savvy
- Planning and Organizing
- Adaptability
- Applied Learning
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Job Purpose
- To be the direct contact between the external customer and Nedbank to build and maintain relationships according to CIB CSD and TS customer, sales, support and digitisation strategy. Provide operational and client service to internal stakeholders and the CIB client to best meet their needs across the end-to-end products, channels and solutions life cycle in line with Nedbank's client service strategy. Provide quality and accurate business administrative services to internal and external stakeholders enabling CIB CSD and Nedbank to achieve its business goals. Be part of the retention strategy of Nedbank CIB by ensuring exceptional client service is provided to enhance the client's experience, aligning to the TS and CSD CIB client value propositions.
Job Responsibilities
- Provide effective and valuable client service via call / email, by resolving client queries at first call resolution level to ensure revenue profitability for TS, CIB and Nedbank.
- Provide further service offerings, beyond the current product suite to grow the client base and product utilisation across Nedbank Clients
- Understand the assigned sector client needs, touchpoints and trends to provide a world class support service.
- Support and resolve client issues and problems as they occur by investigating, using remote tools to better understand the issue and recommending value-adding solutions to solve the case at first call resolution level.
- Act as a trusted partner to achieve better client service and business results by exceeding service level requirements.
- Assist clients with both onboarding and enablement digital self-service recommendations to drive the Digital First strategy of Nedbank thereby enhancing the client’s online experience.
- Ensure that complaints handling and ad-hoc request logging through to other areas within the Nedbank Group are effectively dealt with to close the loop back to the client.
- Meet and exceed internal and external client needs by timeously responding and addressing queries within the Service Level Agreement (SLA).
- Communicate daily and consistently as per client agreement to ensure service standards are adhered to and that clients are retained.
- Deliver a world class service
- Ensure that escalated queries are accompanied with adequate information (i.e. screenshots, time stamps, etc.) obtained from remote sessions held (where relevant) and that the correct DTs and FAQs were referenced to attempt first call resolution.
- Build relationships to enable the effective negotiation with relevant stakeholders on behalf of the client to meet the client’s requirements in a mutually beneficial way.
- Collaborate and build effective networks across Nedbank to address the client need.
- Support TS Sales in all escalated client servicing related issues.
- Teamwork and collaboration - Building relationships with TS Service Support Specialists and Principles, Coverage Bankers and Associates.
- Challenge the status quo to drive continuous improvement.
- Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression opportunities for self with input from management.
- Focus on reducing the need to escalate queries by continuously upskilling oneself and driving to address client issues on first call resolution level.
Essential Qualifications - NQF Level
- Matric / Grade 12 / National Senior Certificate
Preferred Qualification
- Bachelors degree in business or equivalent qualfication
Minimum Experience Level
- 1 - 3 years’ experience in a similar or related client service environment
Technical / Professional Knowledge
- Communication Strategies
- Data analysis
- Governance, Risk and Controls
- Nedbank policies and procedures
- Principles of financial management
- Principles of project management
- Relevant regulatory knowledge
- Relevant software and systems knowledge
- Cluster Specific Operational Knowledge
- Credit and risk Knowledge
Behavioural Competencies
- Building Partnerships
- Earning Trust
- Energy
- Facilitating Change
- Innovation
- Work Standards
- Planning and Organizing
- Customer Focus
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Job Purpose
- To educate clients on the convenience, security and functionality of digital and self-service solutions; processing cash transactions and cash fulfillment (i.e.balancing and replenishment) and performing first line device maintenance in order to meet business goals and exceed the client expectations.
Job Responsibilities
Client Engagement:
- Address any concerns relating to the queue flow or digital devices.
- Assist client to download online applications and resolve any log in issues.
- Assist the client to buy value-added services (e.g. pre-paid data and airtime) online or through a self-service device.
- Assist the client to obtain statements, cards and other relevant documentation from self-service zones.
- Build and maintain client relationships by keeping clients informed of progress or action taken regarding their applications, queries and requests.
- Discover client's service and digital needs through connecting, understanding and delivering financial solutions with care.
- Educate clients and potential clients on how to subscribe and service their account.
- Educate clients on self-service, digital functionality and features.
- Facilitate a conversation with the client to assist them to complete their service needs online.
- Identify quality sales leads and enable cross-selling (without advising) through client engagement, fulfilling, making suggestions, referring to the relevant department for action and by capturing it on the client management system.
- Meet, greet, establish and clarify client needs and verify documentation and direct clients.
- Nurture strong, long-standing client relationships.
- Own the client request end to end and route for alternative intervention if not equipped to service the client.
- Provide knowledgeable client service that fosters mutual trust and confidence.
Business Operations:
- Accept and service cash transactions over the counter.
- Action control check list applicable to teller, enquiries and foreign functions daily.
- Balance and secure branch stock holding (e.g. cards).
- Control the queuing process and prioritise clients with special needs.
- Destroy old stock (e.g. cards) identified by reports.
- Enable the further processing of inter-bank transfers by preparing all transactional documents and originals (WASTE) in the required format by the required deadline for hand over to couriers.
- Ensure ATM/ID availability through balancing and loading of cash and attending to down devices by performing first line device maintenance support.
- Execute on cash management (i.e. Treasury and holdings), cash efficiency and recycling strategies within the store.
- Load cash, balance and provide first line device maintenance and replenishment of consumables of all store devices.
- Minimize losses and ensure corrective action is taken by declaring any discrepancies in cash holdings.
- Process client deposits, withdrawal, change for change and transfer requests by following relevant procedure and policies.
- Process client forex requests by following the relevant procedures and policies (e.g. FBN, bills and transfers).
Risk and Compliance:
- Mitigate risk by controlling counter and drop safe limits according to policy.
- Prevent fraud and losses by adhering to mandates, as well as client and transaction authentication procedures and policies.
Nedbank Goals:
- Act in the client's interest, inform the client, do what you say and promise, take accountability, and go the extra mile.
- Contribute to the success of Nedbank through meeting your service excellence, teamwork and personal development goals whilst adhering to Nedbank security, operational and compliance procedures and policies.
- Develop, retain and grow the business by delivering against individual and team goals that support a positive client experience.
- Improve digital enticement and migration volumes to self-service devices and online channels.
Essential Qualifications - NQF Level
Preferred Qualification
- Banking Services (example, Higher Certificate in Banking Services - NQF5)
Minimum Experience Level
- 1 - 2 years Retail/Banking Client Service, Cash, Technology Savvy, 1st Line Problem Resolution experience. Where applicable, Foreign experience.
Technical / Professional Knowledge
- Customer service principles
- Product Knowledge
- Problem solving skills
- Relationship management
- Nedbank security policies and procedures
- Governance, Risk and Controls
- Forex product
Behavioural Competencies
- Building Customer Loyalty
- Earning Trust
- Collaborating
- Managing Work
- Adaptability
- Stress Tolerance
- Continuous Learning
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Job Purpose
- To deliver sales teams results through enabling and supporting the Relationship and Business Managers (Debtor Management and Rental Discounting) in Nedbank Debtor Management (NDM) in line with Nedbank's strategy and agreed targets. The debtor management suite of products would include Invoice Discounting, Factoring, Cash Solutions/Single Invoice Discounting, Export Factoring and Trade Finance.
Job Responsibilities
- Grow and acquire the Nedbank Debtor Management book in line with budgets by building and maintaining client relationships through sales staff.
- Provide product expertise by delivering Nedbank Debtor Management solutions in line with the Business and Commercial Banking strategy and budget.
- Manage budget costs within budgeting constraints.
- Set, allocate and review sales targets against performance.
- Build and maintain relationships with relevant stakeholders through meaningful engagement in various forms.
- Identify and meet stakeholder needs, including giving them regular feedback.
- Identify opportunities for collaboration.
- Ensure effective resource capacity and planning aligned to the needs of the business.
- Achieve clear accountability of team members.
- Ensure relevant processes and procedures are followed.
- Plan and monitor development by scheduling and tracking team progress against performance.
- Engage with the team and Identify additional training and development requirements.
- Identify opportunities for improvement.
- Ensure transformational targets are met.
- Contribute to a culture of transformation by participating in Nedbank culture building initiatives, business strategy, and CSI.
- Stay abreast of developments in field of expertise, ensuring personal and professional growth.
- Understand and embrace the Nedbank vision and values, leading by example.
- Participate in the development and implement action plans to address issues raised in culture surveys.
- Create a client service culture through various interventions.
- Achieve operational excellence.
- Encourage team to generate innovative ideas and share knowledge.
- Make recommendations for alternate improvements to the business by reviewing non-performing areas.
- Manage performance of staff by implementing performance agreements and ensuring a clear vision.
- Mentor and coach staff on identified performance gaps.
- Motivate staff to perform and contribute to the success of the business by creating environment of teamwork through engaging with staff (sharing information) and encouraging participation in decision making processes.
- Follow the recruitment process when recruiting talent.
- Maintain a high performing team and ensure an environment for optimal performance is created by identifying talent pool through career conversations, using the talent grid principles and developing talent retention programmes.
- Manage the onboarding process of new employees.
- Manager poor performance in need, through coaching and then disciplinary processes.
Essential Qualifications - NQF Level
- Matric / Grade 12 / National Senior Certificate
Preferred Qualification
- Relevant Bachelor Degree or Diploma.
Minimum Experience Level
- Minimum 5 - 6 years in a sales leadership role
- Understanding of the Debtor Management suite of products
Technical / Professional Knowledge
- Business administration and management
- Client service management
- Employee training/development
- Financial Accounting Principles
- Governance, Risk and Controls
- Organisational systems
- Principles of project management
- Relevant Nedbank product knowledge
- Staff resource planning
- Management information and reporting principles, tools and mechanisms
Behavioural Competencies
- Becoming a Business Advisor
- Building the Sales Team
- Building Trusting Relationships
- Coaching the Sales Team
- Driving for Results
- High-Impact Communication
- Making Sales Operations Decisions
- Motivating the Sales Team
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Job Purpose
- To manage a portfolio of: equity type transactions from implementation through to termination and ensure that the defined transactional requirements reflected in the relevant approvals, transaction documentation and legal agreements are implemented and adhered to. In addition, to manage the entities in which the transactions are booked.
Job Responsibilities
- Understand, implement, manage and maintain the transaction (and all related financial aspects) by complying with the terms of the legal agreements, complying with internal procedures and processes (e.g. loading and implementation of deals, diary reminders, payments, drawdowns, invoices, obtain relevant signatures, sending instructions to various departments, etc), applying knowledge of legislation and regulations (Companies Act, FICA, Tax Act, IFRS, Exchange Control, Bank’s Act) to the transaction where applicable.
- Adhere to internal controls and procedures to alleviate risk and prevent losses by following internal procedures and agreed processes to effect financial management (prepare cash flows, obtain signatures, sending instructions to various departments, etc).
- Build trusting relationships with stakeholders through consistent and timeous communication and adherence to their requirements (systems and procedures) and evidencing an understanding thereof.
- Provide quality service delivery by being proactive, evidencing a good understanding of the transaction, adhering to deadlines and ensuring timely delivery of requests.
- Manage the entities in which the transactions are booked, including preparation of financial statements, management of funding, liaising on secretariat requirements, etc.
- Provide input during legal drafting processes, implement and manage transactions in accordance with legal and regulatory requirements and ensure full understanding of transaction.
- Prepare models and reminders for required activities by using available systems.
- Preparation of reports utilised by various areas of the bank, including the monthly lead schedule, analysis of management accounts, collation of six-monthly investment committee packs, etc
- Manage documentation by obtaining and saving supporting and legal documents in formats required and lodge with securities, where applicable.
Essential Qualifications - NQF Level
- Matric / Grade 12 / National Senior Certificate
- Advanced Diplomas/National 1st Degrees
Essential Qualifications- NQF Level
Preferred Certifications
Minimum Experience Level
- 2-3 years relevant financial experience in Merchant/Corporate banking.
Technical / Professional Knowledge
- Conducting root cause analysis
- Research methodology
- Relevant software and systems knowledge
- Sharing information in different ways to increase stakeholders understanding
- Principles of financial management
- Governance, Risk and Controls
- Checking accuracy of reports and records
- Analysing and interpreting quantitative and qualitative data
Behavioural Competencies
- Communication
- Continuous Learning
- Initiating Action
- Work Standards
- Building partnerships
- Managing Work
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Job Purpose
- To manage credit assessment through a team within a specific area / cluster in order to ensure the acquisition of quality assets; enhancement of revenues and maintenance thereof within laid down policies and procedures.
- Understanding the client’s needs and environment by ensuring proactive/innovative solutions and adherence to acceptable turnaround times.
- We have a career opportunity for a Senior Credit Manager to oversee the Commercial Underwriting. This includes acquisition and growth of quality assets and assessment of associated risks. Through mastering this role you will have the opportunity to develop yourself personally and professionally and have opportunities to advance to more senior levels of credit leadership in a fast growing and enterprising business.
- The role gives you a vital link in supporting and ensuring successful credit granting process for Commercial Banking clients through the implementation of credit mandates and risk frameworks within Nedbank Policy and Procedure.
Job Responsibilities
- Perform monitoring exercise to ensure business alignment to agreed risk appetite measures.
- Gain consensus and highlight pertinent credit risk issues by preparing and presenting reports to various forums.
- Align credit policy to changes in the regulatory environment and in line with best practice by scanning changes and making recommendations.
- Facilitate and guide monitoring activities by obtaining legal opinion and directives.
- Establish emerging risks by studying the external environment including competitors and the macro economy.
- Manage budget by controlling expenditure.
- Contribute towards financial targets by monitoring and improving credit risk.
- Identify, establish and maintain relationships with stakeholders to ensure buy-in of monitoring activities and recommendations.
- Provide independent opinion to stakeholders to inform prudent risk management.
- Challenge recommendations and policy changes made by the business to ensure thorough understanding of the risk involved.
- Represent Credit Risk by participating in Risk Committees and Forums.
- Ensure that the bank, in its lending practices, treats the customer ethically and fairly by being the customer's voice in Risk Committees and Forums.
- Keep stakeholders informed of serious breaches through submissions to committees.
- Undertake monitoring exercises by following agreed monitoring methodology.
- Ensure alignment to changes in regulations and Group Policy by contributing to the maintenance of an up to date credit policy.
- Deliver on the credit risk monitoring plan by managing resources and activities.
- Address immediate and emerging risks by performing ad hoc monitoring exercises.
- Ensure compliance of agreed corrective actions by continuous monitoring.
- Ensure alignment of business to policy and regulations by monitoring and making recommendations.
- Ensure clear direction of activities by establishing and following an annual visitation programme for all regions.
- Ensure accuracy and quality by monitoring work done by team.
- Manage performance of staff by implementing performance agreements, ensuring a clear vision, agreeing on goals and objectives, providing regular feedback on performance, recognising and rewarding achievement and take appropriate corrective action where required.
- Stay abreast in field of expertise and deliver on the expectations from stakeholders by building capability of self and staff through identifying current and future training and development needs.
- Contribute to team effectiveness by following the recruitment process when recruiting talent.
- Maintain a capable high performing team and ensure an environment for optimal performance is created by identifying talent pool through conducting career conversations, utilising the talent grid principles and developing talent retention programmes (e.g. rotation).
- Ensure self and staff understand and embrace the Nedbank Vision and Values by leading by example and re-enforcing values during meetings.
- Manage the on boarding process of new employees by ensuring execution of preparations according to the on-boarding check-list.
- Ensure transformational targets are met for own team through consideration of targets during the staff recruitment, retention and training process and utilising suppliers listed on the preferred supplier list.
- Address issues raised in culture surveys by participating in the development and implementation of action plans.
- Achieve operational excellence by supporting the implementation of business optimisation improvement through team engagement.
- Encourage team to generate innovative ideas and share knowledge.
Minimum Experience Level
- 5 - 10 Years’ Credit Assessment and decisioning experience within Banking environment
- Min 5 Years' Business Banking Credit experience in a in evaluating current and prospective clients financial Statements and credit reports to determine their ability to honour debt obligations in a Commercial and Agricultural environment
- Extensive understanding of legalities associated with lending and collateral
- Team Management / Leadership experience would-be advantage
- Proven track-record on managing a large book.
Requirements
- NQF Level 7 or Higher in a Financial or Banking related field essential
- CIMA, Credit management degree or equivalent will be advantageous
- Own reliable vehicle and valid driver's license a must
- Must be prepared to trave
Technical / Professional Knowledge
- Business administration and management
- Client service management
- Communication Strategies
- Financial Accounting Principles
- Governance, Risk and Controls
- Operations planning
- Principles of project management
- Relevant regulatory knowledge
- Strategic planning
- Management information and reporting principles, tools and mechanisms
Behavioural Competencies
- Building Partnerships
- Earning Trust
- Coaching
- Communication
- Decision Making
- Inspiring others
- Guiding Team Success
- Planning and Organizing
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Job Purpose
- To manage (end to end) the strategy; planning; organising; negotiating; staffing directing and controlling of all aspects of projects or programmes for a portfolio in ensuring the successful implementation of IT Projects and to realise the business cluster strategy. Provides expert advice and counsel to functional/ and non functional user personnel and project teams on the most complex aspects of integration of logical groupings of technologies.To facilitate agreed solution and ensure the solution meets business requirements with minimal impact to the stability of the IT environment.
Job Responsibilities
- Deep understanding of solution architecture principles and patterns.
- Managing a Multi stack technologies including the SAP technology stack, on-premises, and Cloud (SaaS and PaaS) would be advantageous.
- Understanding of SAP functional setup, integration.
- Able to perform system analysis & design of systems, understands multiple functional areas/modules within SAP systems to drive end-to-end solution and integration technical design and see said design through to implementation.
- Involved in and/or led Multi stack technology Implementations and SAP implementations.
- Deep experience in Solutions Architecture and Complex Technology designs and ability to showcase
- Integration between SAP and non-SAP technologies
- General understanding of solution architecture principles and patterns
- Assist in defining the operational business requirements of the business (KPI'S, SLA's processes and procedures and reporting ) through translating organisational strategy into functional strategy and assigning accountability to relevant stakeholders
- Effectively manage the delivery of services to the stakeholders by establishing governance forums and by understanding, assessing and managing escalated risks associated with programmes and projects
- Optimise the effectiveness of resources through modelling capacity requirements across full portfolio and by understanding and communicating impact of capacity requirements
- Ensure optimal organising of environment by specifying the nature of capacity requirements in alignment with strategic priority and by actively managing the capacity of the project managers in the team and negotiate where capacity constraints occur
- Ensure end to end design is aligned to architecture road maps by understanding the landscape and through regular engagement with relevant stakeholders
- Ensure effective optimisation of systems, processes and technology by doing route cause analysis and taking corrective measurement and ensuring standards defined per technology with regard to integrations are adhered to
- Take responsibility for implementation of programme and project governance that aligns to project methodologies, processes and project disciplines
- Continuously encourage customer centricity by defining/developing tiered SLA's in order to improve delivery and cost efficiencies
- Define and agree service level of operational and call centre support - including support and maintenance, application health and stability
- Escalate project performance to relevant board by clearly showing business objectives according to business cases
- Ensure optimal team delivery by considering and making amendments to processes, structures, operating models and business plans
- Ensure transformational target are met through consideration of targets during the staff recruitment, retention and training process and utilising suppliers listed on the preferred supplier list for department
- Contribute to a culture conducive to the achievement of transformation goals and support business strategies that improve the corporate image by ensuring self, managers and team participation in Nedbank culture building initiatives
- Participate and ensure managers encourage staff to participate and support corporate social responsibility initiatives for the achievement of business strategy
- Technology Environment
- Multi stack technology environment, SAP SaaS Cloud (Fieldglass, Ariba, SuccessFactors)
- SAP PaaS – Business Technology Platform
People Specification
Essential Qualifications - NQF Level
- Professional Qualifications/Honour’s Degree
- Master’s Degree
Preferred Qualification
- Matric and relevant tertiary qualification
- MMP or equivalent
Essential Certifications
- Formal accreditation in professional field where applicable
- Preferred Certifications
- SAP Certification
- Togaf Certification
Minimum Experience Level
- 10 - 15 years experience in an IT environment (across IT disciplines) of which at least 2 years in a feeder area to this role
Technical / Professional Knowledge
- Budgeting
- Business administration and management
- Business principles
- Business terms and definitions
- Capacity planning
- Change management
- Client service management
- Communication Strategies
- Diversity management
- Employee training/development
- Financial Accounting Principles
- Governance, Risk and Controls
- Organisational behaviour theory
- Principles of project management
- Relevant regulatory knowledge
- Stakeholder management
- Strategic planning
- Talent management
- Business writing skills
- Management information and reporting principles, tools and mechanisms
- System Development Life cycle(SDLC)
- Role relevant related technologies
- ITIL
- IT Concepts
- Business Process
- Products and Services
Behavioural Competencies
- Building Partnerships
- Facilitating Change
- Inspiring others
- Business Acumen
- Driving for Results
- Selecting Talent
- Delegation and Empowerment
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Job Purpose
- To develop and maintain best practice models and assessment strategies in line with regulations (where applicable) in order to facilitate world class risk management and/or attainment of strategic objectives.
Job Responsibilities
- Build and formally present reports by monitoring business performance within the set risk appetite and through analysis.
- Report to; monitor and advise operational areas to manage trends through analysis for ad-hoc requirements.
- Manage client expectations by liaising with stakeholders through the model build process as well as the systems and strategy development process.
- Increase efficiencies through programming and automating processes.
- Enhance business efficiencies and ensure compliance through formal communications and interacting with external bodies.
- Challenge model builds from around the cluster through peer review participation and ensuring best practice.
- Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
- Research and make recommendations for corporate citizenship initiatives in area of influence
- Participate and support corporate responsibility initiatives for the achievement of business strategy (e.g.. Green Strategy).
- Seek opportunities to improve business processes; models and systems by identifying and recommending effective ways to operate and adding value to Nedbank.
- Contribute to the development of differentiated; superior solutions (solution engineering) that meet stakeholder and business requirements through analysis; business requirements gathering and designs validation.
- Ensure product and/or solution design is congruent with the required business specifications through meeting stakeholder requirements timeously.
- Contribute to the development of differentiated; superior solutions (solution engineering) that meet stakeholder and business requirements through analysis; business requirements gathering and designs validation.
- Ensure product and/or solution design is congruent with the required business specifications through meeting stakeholder requirements timeously.
- Ensure continuity and record keeping through formal sign-off at forums and by creating documentation.
- Ensure data accuracy through data and front-end analysis; pre and post testing of system/strategy changes.
- Ensure business process consistency through formal communication; updating and maintaining policies.
- Ensure accuracy and feasibility through impact analysis for newly developed products.
- Review reporting and ensure accuracy through analysis and providing feedback.Providing advice to key operational areas ensuring optimal resource allocation and desired results through analysis and communication.
- Manage access and change control and ensure compliance by creating change logs and restricting/providing access.
- Take corrective action where risk is identified in any processes; models or reporting; through analysis and formal communication.
- Support the achievement of the business strategy; objectives and values by reviewing Nedbank and Business Unit Plan and ensuring delivered systems; process; services and solutions are aligned.
- Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers.
- Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed; experience practiced and certifications obtained and/or maintained within specified time frames.
- Enable skilling and required corrective action to take place by sharing knowledge and industry trends with team and stakeholders during formal and informal interaction
Essential Qualifications - NQF Level
- Advanced Diplomas/National 1st Degrees
Preferred Qualification
- Post graduate degree in Statistics/Mathematics, CFA/ FRM/CQF
Minimum Experience Level
- 3-5 years relevant experience in an analytical environment
Technical / Professional Knowledge
- Business Acumen
- Industry trends
- Microsoft Office
- Principles of project management
- Relevant regulatory knowledge
- Relevant software and systems knowledge
- Risk management process and frameworks
- Business writing skills
- Microsoft Excel
- Quantitative Skills
Behavioural Competencies
- Adaptability
- Applied Learning
- Earning Trust
- Communication
- Stress Tolerance
- Driving for results
- Continuous Improvement
- Technical/Professional Knowledge and Skills
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Job Purpose
- The end-to-end management and administration of allocated supplier relationships.
- The provision of technical assistance / support to RAs in respect of all thing’s insurance.
- Product and solution design, development, and oversight.
- Policy management systems and process management / oversight.
Job Responsibilities
Management and administration of suppliers
- Management of suppliers in accordance with the NI Governance framework
- Maximise synergies between NI and approved suppliers
- Arbitration and problem resolution
- Monthly performance and operational reviews (including SLA monitoring)
- Management and oversight of supplier service levels
- Manage supplier governance and oversight audits – primarily relating to insourced activities (Binders, outsourced agreements etc)
Management and administration of the Supplier | Product panel
- Appointment of new suppliers and the addition of new products when required and in accordance with theNI onboarding process’s
- Monitor and evaluate “panel” suppliers and products ensuring that same remains relevant
Bespoke products and services:
- Product design, development, and implementation and
- Product upgrade, design, and implementation – relates to existing bespoke products and services
Technical support and assistance - Assist / support RAs in terms of:
- Cover structuring and supplier selection
- Complex placements
- Cover / terms / rates negotiations with suppliers
Contract management
- Assistance in structuring new business / renewal presentations.
- Management and administration of supplier contracts in accordance with the NI contract management and vendor matrix process (intermediary agreement, outsourced agreements, binder agreements and referral agreements).
Systems
- Assistance with systems upgrade design and specification drafts
- Process design, development, and implementation
- Review and upgrades to existing processes
- Review of policy wording updating / amendments
- Design, development, training, and implementation of new process’s
Training
- Assist with the sourcing of product (technical) training
- Design and development of product training material in terms of bespoke products
- Presentation of training
Claims
- Assistance with claims
- Review of cover vs loss / damage event
- Negotiate liability acceptance with insurers together with fair settlements all in terms of the policy
Management information
- Review and interpret insurance management information
- Design and implement reports when required
Ad-Hoc Projects
- To drive and or assist in Insurance projects when required
People Specification
Essential Qualifications - NQF Level
- Advanced Diplomas/National 1st Degrees
Essential Certification
- FAIS representative (RE 5)
- FAIS key individual (RE 1)
Preferred Qualification
- AIISA / FIISA and/or B.Degree
Minimum Experience Level
- Minimum 10 years’ experience with at least 8 years in commercial / corporate segments in the insurance industry
- Experience in intermediary industry min 5 year
Technical / Professional Knowledge
- Budgeting
- Business administration and management
- Business principles
- Business terms and definitions
- Change management
Client service management
- Client service principles
- Communication Strategies
- Consumer behaviour
- Diversity management
- Employee training/development
- Financial Accounting Principles
- Governance, Risk and Controls
- Operations planning
- Organisational systems
- Principles of project management
- Relevant regulatory knowledge
- Service level agreements
- Staff resource planning
- Strategic planning
- Business writing skills
Behavioural Competencies
- Aligning Performance for Success
- Building Partnerships
- Communication
- Influencing
- Guiding Team Success
- Driving for Results
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Job Purpose
- To grow commercial bank revenue through the management and cross sell to existing portfolio; as well as the acquisition of new to bank high revenue commercial customers in order to create and increase revenue and maximize economic profit to achieve the banks strategic objectives and create shareholder value
Job Responsibilities
- Acquire new commercial clients with annual turnover of between R30m - R1b through a process of prospecting and networking to achieve market share growth aspirations.
- Be a trusted advisor to commercial clients in specialised industries (i.e., Agri; Franchise, Fintech, Manufacturing) through continuous professional development; exposure, experience, and personal up-skilling.
- Stay abreast with latest economic trends and developments (i.e., green energy and sustainable agriculture) and applying this knowledge by adding value to client engagements and identifying opportunities to the greater benefit of Nedbank.
- Identify acquisition opportunities through effective ecosystem analysis unlocking the value chain.
- Generate revenue through proactive cross sell strategies by applying specialised Industry and Banking knowledge, managing key internal stakeholder relationships, and executing identified opportunities.
- Perform in depth financial needs analysis to identify cross sell and up sell opportunities in line with business goals.
- Conduct regular portfolio reviews with clients to identify and unlock value add opportunities that contribute to client retention.
- Be proactive in client interaction by adding value through financial solutioning.
- Establish and execute a client engagement plan to ensure all clients are interacted with frequently in line with Nedbank's growth objectives.
- Build trusting relationships through regular interactions with key decision makers within the businesses that forms part of the allocated Business portfolio.
- Earn client trust by being a trusted financial partner and by giving advice and honest constant feedback regarding financial requests.
- Provide a key interface for the client to the bank by having sound knowledge of the bank's products; services and solutions and by coordinating with relevant stakeholders.
- Communicate visitation feedback to internal stakeholders after client interaction to address actionable items and/ or take corrective action where applicable.
- Recommend tailor-made solutions to meet the client's needs by gaining an intimate understanding of the client's business and business environment, and by consulting with relevant stakeholders.
- Manage all business risks and ensure compliance by following regulatory requirements and bank's internal policies and procedures, identifying risks and non-compliances, and taking corrective action.
- Partner with credit manager to manage credit risk of portfolio to minimize potential impairment risk.
- Prepare and present large and complex credit applications consisting of multiple entities and shareholders and by incorporating specialised Industry knowledge and core Banking principles, including the pricing motivation of assets.
- Leverage subject matter expertise to support the digitization of clients in line with the 4th Industrial revolution dynamics.
- Drive client awareness and solution for sustainable development goals in line with the Nedbank purpose.
Essential Qualifications - NQF Level
- Advanced Diplomas/National 1st Degrees
Preferred Qualification
- BCom (Financial Management/ Accounting)/ BSc Agri)
Minimum Experience Level
Technical / Professional Knowledge
- Communication Strategies
- Negotiation skills
- Governance, Risk and Controls
- Relevant regulatory knowledge
- Data Analysis and Interpretation
- Relevant software and systems knowledge
Behavioural Competencies
- Account Planning
- Targeting Sales Opportunities
- Driving Successful Customer Engagements
- Sales Negotiation
- Business Acumen
- Building Trusting Relationships
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Job Purpose
- To log, investigate and respond to all client complaints received at Nedbank in line with the business strategy.
Job Responsibilities
- Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (eg: staff surveys etc).
- Participate and support corporate responsibility initiatives for the achievement of business strategy (eg: . Green Strategy).
- Seek opportunities to improve business processes and systems by identifying and recommending effective ways to operate and adding value to Nedbank.
- Ensure reports / dashboards are produced timeously via monthly feedback to internal stakeholders.
- Ensure early detection of issues and reporting thereof to internal and external stakeholders.
- Log and record all complaints and errors into the client complaints system and ensure all complaints and errors are addressed within the turnaround standards.
- Ensure efficient resolution of non-standard client complaints through liaising with appropriate personnel internally and externally.
- Provide input and liaise with clients; institutions; managers and staff to resolve client complaints effectively (in line with Treating clients Fairly legislation).
- Ensure that response to client complaints are documented and formally closed out within the turnaround standards.
- Ensure compliance with changes in regulation; business process and group complaints reporting.
- Continuously review the current complaints management process for improvement and make necessary recommendations to relevent stakeholders.
- Ensure efficient and optimum resolution of complaints by investigation; communication and collabortaion with internal and external vendors.
- Facilitate monthly complaint resolution committee meetings.
- Provide feedback and recommendations back to business which have been highlighted through the complaint resolution i.e. system changes; forms and policy amendments.
- Effectively investigate and resolve complex queri perform an audit of current client data and identify key data fields that need to be updated in order to meet business requirements.
- Regulatory risk management and client service)Perform data integrity (i.e. ensure that data is accurate and relevant) specific to certain campaigns/projects.
- Communicate with clients in order to obtain and record their updated personal information.
- Manage various campaigns to enhance the integrity and completeness of the client data base.
- Produce dashboards and MIS to track the status of the client data base.
- Find innovative ways of maintaining and improving the client data base.
- Support the achievement of the business strategy; objectives and values by reviewing Nedbank and Business Unit Plan and ensuring delivered systems; process; services and solutions are aligned.
- Identify training courses and career progression for self through input and feedback from management.
- Ensure all personal development plan activities are completed within specified timeframe.
- Share knowledge and industry trends with team and stakeholders during formal and informal interaction.
- Obtain buy-in for developing new and/or enhanced processes (eg: operational processes) that will improve the functioning of stakeholders' businesses by highlighting benefits in support of the implementation of recommendations.
People Specification
Essential Qualifications - NQF Level
- Matric / Grade 12 / National Senior Certificate
- Advanced Diplomas/National 1st Degrees
Minimum Experience Level
- Preferably 3 years in Complaints Handling in Insurance
Short Term Insurance knowledge and experience
- Must be MS Office proficient
- Self Managed and Organized person
- Can handle extreme pressure and work through their queues
- Must be agile and flexible, and be able to response promptly to clients
Technical / Professional Knowledge
- Cluster Specific Operational Knowledge
- Relevant regulatory knowledge
- Principles of project management
- Relevant software and systems knowledge
- Communication Strategies
- Banking knowledge
- Data analysis
- Governance, Risk and Controls
- Principles of financial management
Behavioural Competencies
- Customer Focus
- Communication
- Technical/Professional Knowledge and Skills
- Managing Work
- Stress Tolerance
- Decision Making
Method of Application
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