Technical Business Analyst: Merchant Solutions at Capitec Bank

Purpose Statement

• Responsible for identifying card payment and related business needs/requirements, concerning a new idea/business opportunity and for large projects/systems
• Requirements management.  Fully responsible for its accuracy and currency
• Compile and execute test cases to ensure delivery is according to business requirements 
• Analyse implemented solutions and recommend further improvements, which will improve service, quality and value
• To assist with the resolution of ad-hoc Postilion and Postilion Database queries by utilising sound SQL knowledge, including ISO8583 messaging and trouble shooting. 
• Ability to trouble shoot and resolve Terminal driving issues and/or queries

Experience

Minimum:

• At least 5-7 years’ proven experience as Business Analyst (BA) within retail banking at card/mobile payment product level
• Basic project management experience

Ideal:

• Agile product development lifecycle experience
• Experience of card payment as well as electronic channel management (in areas such as Merchant channels and Merchant Acquiring Back Office systems.)

Qualifications (Minimum)

• Grade 12 National Certificate / Vocational
• A relevant tertiary qualification in Business Analysis

Qualifications (Ideal or Preferred)

• A relevant degree in Information Technology - Computer Science or Business Analysis

Knowledge

Minimum:
Knowledge of the following areas are required to perform the job:

• Agile product development lifecycle
• System development lifecycle
• Business analysis and design
• Application development
• Standards and governance
• Testing practices

Ideal:
Understanding of:

• Capitec Bank’s systems environment
• Capitec Bank business model
• Agile product development lifecycle (Capitec way of work)
• Card Payments: Branded/Scheme cards (MasterCard and Visa) - Credit, Debit, Stored Value cards. EMV contact as well as contactless offerings.
• Best practices for Quality Assurance (QA)
• TCP / IP network principles

Skills

• Communications Skills
• Computer Literacy (MS Word, MS Excel, MS Outlook)
• Interpersonal & Relationship management Skills
• Negotiation skills
• Facilitation Skills
• Presentation Skills
• Influencing Skills
• Planning, organising and coordination skills
• Attention to Detail

Competencies

• Achieving Personal Work Goals and Objectives
• Working with People
• Delivering Results and Meeting Customer Expectations
• Persuading and Influencing
• Writing and Reporting
• Analysing

Conditions of Employment

• Clear criminal and credit record
• A valid driver's license and own vehicle is required
• Ability and willingness to work in an open plan environment
• Willingness to travel nationally if and when required