Technical Consultant - Sandton at Core Group

Key Responsibilities:

Support:

• Provide technical support to iStore Education customers through various service channels.
• Troubleshoot and resolve technical issues promptly and efficiently.
• Escalate complex issues to higher support tiers as needed.

Pre-Sales:

• Assist in pre-sales engagements, addressing technical queries and concerns to facilitate customer decision-making.
• Collaborate with the sales team to provide technical insights and recommendations to potential education clients.

Relationship Building:

• Cultivate strong customer relationships through in-depth product knowledge and dependable support.
• Ensure customer satisfaction by consistently delivering high-quality technical assistance and solutions.

Skill Development:

• Continuously enhance technical proficiency through ongoing training and self-improvement initiatives.
• Stay updated on the latest Apple products, technologies, and industry trends.
• Demonstrate a willingness to learn and grow, embracing new challenges and opportunities for development.

Support Sales:

• Identify opportunities for additional support services and solutions to drive service revenue.
• Adhere to service level agreements (SLAs) and utilise support opportunities to increase customer satisfaction and loyalty.

Required Qualifications:

• Matriculation certificate.
• Relevant tertiary qualification in Information Technology or a related field.
• 2-5 years of experience in technical or helpdesk support.
• Experience in providing 1st and 2nd line support and escalation procedures.