Top Vacancies at Core Group

Key Responsibilities:

• Showcase cutting-edge Apple products and services.
• Proactively engage customers to understand their needs and preferences.
• Collaborate with internal and external teams for seamless operations.
• Uphold exceptional customer service standards.
• Exceed store targets and contribute to efficient retail operations.

Requirements:

• High school diploma (Matric).
• 3+ years of customer-facing retail experience, preferably in electronics.
• Managerial experience is a plus.
• Proficiency in POS systems, Syspro, and iOS is advantageous.
• Solution-oriented mindset and ability to thrive in a fast-paced environment.
• Thrives in a fast-paced environment and demonstrates a commitment to continuous growth and learning.
• Demonstrated history of delivering outstanding customer experiences.
• Proven ability to exceed store targets and deliver measurable results.
• Familiarity with stock management principles.
• Strong understanding of retail operations and practices.
• Solution-oriented approach to transportation challenges.
• Adapt at working collaboratively in a team setting.
• Passion for delivering exceptional customer service and fostering positive customer relationships.

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Key Responsibilities:

• Showcase cutting-edge Apple products and services.
• Proactively engage customers to understand their needs and preferences.
• Collaborate with internal and external teams for seamless operations.
• Uphold exceptional customer service standards.
• Exceed store targets and contribute to efficient retail operations.

Requirements:

• High school diploma (Matric).
• 3+ years of customer-facing retail experience, preferably in electronics.
• Managerial experience is a plus.
• Proficiency in POS systems, Syspro, and iOS is advantageous.
• Solution-oriented mindset and ability to thrive in a fast-paced environment.
• Thrives in a fast-paced environment and demonstrates a commitment to continuous growth and learning.
• Demonstrated history of delivering outstanding customer experiences.
• Proven ability to exceed store targets and deliver measurable results.
• Familiarity with stock management principles.
• Strong understanding of retail operations and practices.
• Solution-oriented approach to transportation challenges.
• Adapt at working collaboratively in a team setting.
• Passion for delivering exceptional customer service and fostering positive customer relationships.

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Your Key Responsibilities:

• Lead and Inspire: Motivate and guide your teams to greatness, fostering a culture of excellence and collaboration.
• Efficient Back-of-House Operations: Ensure our behind-the-scenes operations run like a well-oiled machine, reducing risks to our business by upholding iStore policies, processes, and SOPs.
• Continuous Improvement: Innovate and optimize our systems and processes, keeping us at the cutting edge of the industry.

The Qualifications and Experience Requred:

• Completed Matric (Tertiary Qualification is a plus)
• 5+ years of team leadership in a complex, high-turnover environment
• 5 + Years Retail Operations Experience
• Matrix management skills to foster cooperation across business functions
• Thrive in a fast-paced environment, with a passion for rapid learning, adaptability, and strategic thinking
• Proven track record of delivering exceptional customer experiences
• Demonstrated ability to drive store targets and achieve outstanding results

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If you thrive on teamwork and great customer service. This position might just be for you.

• Do you have a minimum of a Matric certificate?
• Some Sales Experience, preferably in retail or alternatively product knowledge would be an advantage?
• Are you passionate about our products and have some experience? 

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You need to have:

• Completed Matric and IT qualification (minimum A+/N+)
• Experience in Helpdesk/1st Line Support

The right person for this role is someone with

• Tenacity,  that demonstrating enthusiasm and urgency, as well as striving for excellence, when it comes to achieving results and dealing with challenges
• Conflict Management, Managing complexity, disagreement, and conflict effectively and smoothly 
• Situational Awareness, Understanding the situation, demonstrating the right attitude, and taking timely action 
• Learning and Development, Open, motivated, and proactively seek learning and development opportunities

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Here's what we're looking for:

• Availability from ASAP
• Tech-savvy individuals who are quick learners
• Punctual, organized, and reliable team players
• Confident and well-groomed ambassadors for our brands
• Enthusiastic individuals eager to learn and grow
• Energetic, bubbly personalities with an extroverted flair
• Masters of relationship-building who can engage with people of all ages
• Ready to stand tall during retail hours and effortlessly strike up conversations

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Responsibilities include:

• Overseeing both systems and people change management, by Emphasizing training and communication, the lead empowers warehouse teams to effectively utilize WMS technologies, fostering a culture of continuous learning and knowledge transfer
• translating operational requirements into system needs,
• and managing the entire lifecycle of WMS projects from inception to continuous improvement.
• Collaborating closely with various stakeholders, including IT teams, warehouse staff, and external consultants,
• Establishing best practices, streamlines processes, and maximizes the effectiveness of WMS solutions and SOP’s.
• Additionally, they ensure the maintenance of robust support and maintenance frameworks to uphold system stability, data integrity, and business continuity.
• Ability to communicate complex concepts effectively to both technical and non-technical audiences.

Minimum Qualifications:

• Relevant Tertiary qualification.
• 5 to 7 years of warehouse operations and WMS experience, preferably on Manhattan SCALE WMS.
• Experience in WMS and ERP systems environments.
• Excellent communication skills, both written and verbal.
• Demonstrable experience in full lifecycle implementations for medium to large-sized projects, with various large scale integrations into other systems.
• Ability to prioritise and execute tasks effectively in high-pressure environments.
• Up-to-date knowledge of new technologies in the field

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Key Responsibilities:

Support:

• Provide technical support to iStore Education customers through various service channels.
• Troubleshoot and resolve technical issues promptly and efficiently.
• Escalate complex issues to higher support tiers as needed.

Pre-Sales:

• Assist in pre-sales engagements, addressing technical queries and concerns to facilitate customer decision-making.
• Collaborate with the sales team to provide technical insights and recommendations to potential education clients.

Relationship Building:

• Cultivate strong customer relationships through in-depth product knowledge and dependable support.
• Ensure customer satisfaction by consistently delivering high-quality technical assistance and solutions.

Skill Development:

• Continuously enhance technical proficiency through ongoing training and self-improvement initiatives.
• Stay updated on the latest Apple products, technologies, and industry trends.
• Demonstrate a willingness to learn and grow, embracing new challenges and opportunities for development.

Support Sales:

• Identify opportunities for additional support services and solutions to drive service revenue.
• Adhere to service level agreements (SLAs) and utilise support opportunities to increase customer satisfaction and loyalty.

Required Qualifications:

• Matriculation certificate.
• Relevant tertiary qualification in Information Technology or a related field.
• 2-5 years of experience in technical or helpdesk support.
• Experience in providing 1st and 2nd line support and escalation procedures.

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About You

We're seeking individuals who possess:

• Qualifications: Qualified CA (SA) with at least 1 year post articles OR Bachelor's Degree / Diploma in Financial Sciences, accompanied by 4-5 years of Commercial Experience.
• Passion for Tech: An enthusiastic interest in technology and its integration with financial operations.
• Commercial Acumen: Demonstrated commercial and financial insight coupled with expert negotiation skills.
• Skillset: Proficiency in Microsoft Excel (Above Average), Project Management, Results- and Rule-orientation.
• Advantageous Experience: Previous credit experience is highly advantageous.

About the Role

• Reporting & Analysis: Utilize data tools for comprehensive reporting and analysis, offering insights to drive informed decisions.
• Efficiency Enhancement: Identify and refine key processes using Kaizen methodology for continual improvement.
• Process Controls: Implement robust controls for all newly optimized processes to ensure reliability and efficiency.
• Financial Deal Administration: Oversee B2B, SMB, and iStore Education Finance Deals administration.
• Best Practice Implementation: Recommend and implement best practices to optimize financial procedures.
• Accounting & Analysis: Handle accounting tasks and conduct thorough financial statement analysis.
• Ad-hoc Projects: Engage in various ad-hoc projects to support strategic financial initiatives.

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KEY RESPONSIBILITIES:

Process Optimisation:

• Define, design, and regularly review detailed SOPs, workflow processes, quality controls, and measurement and tracking indices for each production line function.
• Design, review, and optimise control systems to minimise costs, eliminate production issues, and mitigate risks in a high-value environment.

Capacity Planning and Performance Measurement:

• Develop and implement capacity plans to ensure the facility can support market demand.
• Establish clearly defined weekly, monthly, and quarterly targets for performance measurement.
• Support the Technical, Production, and Admin Supervisors/Managers in optimising operations in their respective areas.

Production Line Management:

• Oversee production schedules, velocity tracking, and dependency management.
• Anticipate bottlenecks, clarify project priorities, identify risks, and escalate issues that cannot be internally resolved.
• Manage, assess, and evolve the production line, capacity, and resource requirements as the business develops and expands.

Logistics and Resource Management:

• Oversee all logistics and management of essential components required in the production process.
• Prepare material and equipment lists, purchase orders, cost analyses, and estimated production costs.

Team Management:

• Lead and support warehouse and production teams to achieve results in a fast-paced environment.
• Foster and drive performance among team members.

QUALIFICATION & EXPERIENCE

• Bachelor of Science - Engineering qualification.
• 3-5 years of relevant experience in warehouse operations.