Technical Facilitator (Temp) at Momentum Metropolitan Holdings Limited

Role Purpose    

• To enhance knowledge levels, business success and client experience in service by providing high levels of product expertise that will optimise performance and execute learning strategies.
• To be responsible for planning, designing, facilitating and monitoring the effectiveness of training courses and projects to ensure optimal learning and impact.

Requirements    

Experience and Qualifications

• Matric/Grade 12.
• Relevant Learning Degree (advantageous).
• ODETDP qualification (advantageous).
• Computer literacy required.
• 2 years' experience in the product mentioned in the role name above.
• 2 years' experience in an insurance environment doing product and systems training (adventagous).
• Experience in training material development (advantageous).

We're looking for someone with:

• A high level of knowledge in Momentum product and processes (essential).
• An interest in being part of and exicted by the opportunities of the digital transformation of the L&P team.
• A high level of comfortability with facilitating and transferring knowledge digitally, virtually and face-to-face.

Duties & Responsibilities    

• On the floor support: Support learners on the floor during specific onboarding programmes.
• Internal customer satisfaction: Effective and consistent service delivery and support to internal clients.
• Training material (new): Design and develop relevant training material for each product line and project topics. Training material must address training objectives set.
• Create digitized learning journeys for courses/programmes.
• Create digital learning material, eg vidoes, manuals, infographics, podcast, 1-pagers, slideshows with voice overs
• Training material updates: Review material regularly and keep all materials updated and signed off as and when changes are made to the product/processes. Keep the KB team informed of content changes.
• Assessments: Compile, execute and mark assessments. Report on results, as per agreed upon timelines and channels.
• Course/skills programme administration: All administrative tasks are completed and documented. Keep all stakeholders of courses/skills programmes informed, as per agreed upon time lines and communication.Report timeously to manager on completed tasks. Inform stakeholders of issues during a course/skills programme.
• Needs analysis: Analyse learning needs and design appropriate development solution that uses the appropriate training methods and addresses the development gap(s) identified. Ensure that training interventions are aligned to MMH's training strategy.
• Facilitation: Facilitate face-to-face, virtual and digital learning and make sure the set training outcomes are achieved. Ensure that training interventions are aligned to MMH's training strategy.
• Manage self-directed learning courses (SDL) with learners.
• Relationships: Build partnerships with key stakeholders within the business
• Reporting: Report accurately and timeously on monthly and adhoc reports, as well as team project cards. Complete necessary admin and document enquiries where applicable.
• Performance and development: Manage own performance and development. Stay current in the product/s you train or support on.
• Drive the MMH strategy.
• Ensure that the MMH values are lived and adhered to.

Competencies    

• Confidence and decisiveness
• Pro-activeness
• Planning and organizing
• Excellent with working with people
• Successful transfer of knowledge
• Adhering to L&P and MMH principles & values
• Relating and networking
• Writing & reporting
• Analytical
• Delivering results & meeting customer expectations
• Following instructions & procedures
• Adapting & responding to change
• Coping with pressures & setbacks
• Excellent communication skills - verbal, writing and reading
• Basic computer skills
• Basic to medium competency level in Word, Powerpoint, Teams

Closing Date    

• 2026/07/02