Smollan is an international retail solutions company delivering growth for clients across five continents by covering every aspect of how a Brand is managed at the point of sale. With extensive industry experience, an exceptional human platform and sophisticated systems, Smollan has provided consistent excellence in operational execution to retailers and man...
Description
- Effective administration and asset management
- Effective teamwork and self-management
- Achievement of sales targets
- Effective operational management
- Effective people management
- Effective budget and financial management (as required by Business Unit)
- Effective knowledge sharing (including management of field intelligence)
- Effective client and customer relationship management
Requirements
- 6 - 7 years’ relevant experience in FMCG or sales environment|5|Essential / Minimum|0-5 years|
- Relevant Diploma or Degree at NQF level 7
- Strategic thinker and analytical skills
- Ability to influence and motivate others
- Excellent leadership
- Good business and financial acumen
go to method of application »
Description
- Please read the below in detail. The role is actually a "Field Coach" i.e. someone who does in-store merchandizing, training, relationship building and influencing with store management and staff.
JOB MISSION
- Smollan is seeking enthusiastic and motivated Field Coaches who have a genuine passion for running, sports performance, biomechanics, rehabilitation or endurance sport.
- You will become the trusted technical and brand expert within assigned specialist running and sporting goods retail environments — building the confidence, knowledge and belief of store teams so that they can guide runners with authority, and ensuring the brand is presented at pinnacle standard on the shop floor.
- The role combines performance science, retail training, visual merchandising and community engagement, offering a unique opportunity to apply your knowledge and passion within a leading global running brand.
Top performers will:
- Build authentic relationships with retail teams and the local running community
- Translate technical product features into performance benefits store staff can confidently explain
- Lift the product knowledge and brand belief of every store team in their territory
- Ensure brand presentation, seasonal stories and launches show up at pinnacle standard in every door
- Become recognised as a credible expert within local running communities
MAJOR ACCOUNTABILITIES
Retail Team Training & Education
- Deliver seasonal and ongoing product training to store staff across assigned doors, building confidence and depth of product knowledge.
- Explain brand technologies, cushioning systems, support structures and performance benefits in simple, engaging ways.
- Provide guidance on running styles, gait, comfort, movement patterns and general biomechanics so store teams can make credible recommendations.
- Act as the brand subject matter expert within assigned stores, and the first point of contact for product and technical questions.
- Support ongoing education around running performance, footwear innovation and category trends.
- Equip in-store teams to be the brand's trusted voice — store teams don't only need to know the product inside out, they also need to believe in the brand's vision for runners.
Visual Merchandising & In-Store Standards
- Implement and maintain visual merchandising standards in line with brand guidelines across all assigned doors.
- Execute seasonal launches, campaign moments and new product introductions so that in-store presentation matches the ambition of the brand story.
- Maintain product visibility, fixture health, signage and category presentation on every store visit.
- Identify and escalate opportunities to improve space, positioning and presentation within assigned stores.
- Monitor stock availability and range presence on shelf, flagging gaps to the account team.
Insight & Market Feedback
- Capture and share consumer feedback, product feedback and competitor activity observed in the marketplace.
- Provide sharp, relevant insight from the shop floor to support brand and category decision-making.
- Highlight training gaps, category trends and store-level opportunities to the account team.
Reporting & Territory Management
- Maintain accurate reporting on store visits, training sessions delivered, merchandising compliance and market feedback.
- Work to an agreed call cycle, managing schedules effectively across assigned retail locations.
- Complete all administration, reporting and photographic evidence within required timeframes.
Ways of Working
- Report into the Smollan account team responsible for the portfolio, working to agreed KPIs, call cycles and training plans.
- Work closely with store managers and store teams in assigned doors to secure time, access and buy-in for training and merchandising.
- Partner with the brand's local training and marketing contacts as directed by the Smollan account team.
- Share best practice with fellow Field Coaches across the national team.
The shape of your day-to-day work will vary significantly, and your style and influence will need to adapt accordingly. You must be collaborative, intuitive and able to build rapport quickly, remaining open to the opinions and expertise of the retail teams you work alongside.
Requirements
REQUIREMENTS FOR SUCCESS
- A successful candidate will be expected to clearly demonstrate and articulate experience against the essential requirements below in order to be considered.
Essential
- A genuine background in and passion for sport, athletics, running or fitness — as a participant, athlete, coach, club member or through sustained active involvement in sporting communities.
- A strong communicator, with the ability to simplify technical concepts and make them engaging.
- Comfortable educating and influencing store teams and consumers.
- Energetic, self-motivated and confident engaging with people.
- Organised, with strong planning and territory management skills.
- Available full-time (40 hours per week) on a flexible schedule that includes weekends, evenings and sporting events.
- Previous retail sales experience
- A valid driver's licence and your own reliable vehicle and comfortable travelling between retail locations as required.
Advantageous
- Previous experience in training delivery, coaching or facilitation.
- Previous retail, visual merchandising or field marketing experience.
- Active participation in running communities, gyms, sports clubs or athletic environments.
- Comfort with digital content creation and using social platforms to build community presence.
- A completed qualification in Sport Science, Human Movement Science, Exercise Science, Biokinetics, Physiotherapy, Sport Management or a closely related discipline is beneficial, but not essential — passion, technical curiosity and enthusiasm for sport are highly valued.
WHAT SUCCESS LOOKS LIKE
Successful Field Coaches consistently:
- Leave every store team more knowledgeable and more confident than they found them
- Translate performance science into guidance store staff can actually use
- Build credibility through technical expertise and genuine passion
- Uphold merchandising and presentation standards in every door, every visit
- Strengthen retailer confidence in and advocacy for the brand
- Become recognised contributors within local running communities
go to method of application »
Description
- Please read the below in detail. The role is actually a "Field Coach" i.e. someone who does in-store merchandizing, training, relationship building and influencing with store management and staff.
JOB MISSION
- Smollan is seeking enthusiastic and motivated Field Coaches who have a genuine passion for running, sports performance, biomechanics, rehabilitation or endurance sport.
- You will become the trusted technical and brand expert within assigned specialist running and sporting goods retail environments — building the confidence, knowledge and belief of store teams so that they can guide runners with authority, and ensuring the brand is presented at pinnacle standard on the shop floor.
- The role combines performance science, retail training, visual merchandising and community engagement, offering a unique opportunity to apply your knowledge and passion within a leading global running brand.
Top performers will:
- Build authentic relationships with retail teams and the local running community
- Translate technical product features into performance benefits store staff can confidently explain
- Lift the product knowledge and brand belief of every store team in their territory
- Ensure brand presentation, seasonal stories and launches show up at pinnacle standard in every door
- Become recognised as a credible expert within local running communities
MAJOR ACCOUNTABILITIES
Retail Team Training & Education
- Deliver seasonal and ongoing product training to store staff across assigned doors, building confidence and depth of product knowledge.
- Explain brand technologies, cushioning systems, support structures and performance benefits in simple, engaging ways.
- Provide guidance on running styles, gait, comfort, movement patterns and general biomechanics so store teams can make credible recommendations.
- Act as the brand subject matter expert within assigned stores, and the first point of contact for product and technical questions.
- Support ongoing education around running performance, footwear innovation and category trends.
- Equip in-store teams to be the brand's trusted voice — store teams don't only need to know the product inside out, they also need to believe in the brand's vision for runners.
Visual Merchandising & In-Store Standards
- Implement and maintain visual merchandising standards in line with brand guidelines across all assigned doors.
- Execute seasonal launches, campaign moments and new product introductions so that in-store presentation matches the ambition of the brand story.
- Maintain product visibility, fixture health, signage and category presentation on every store visit.
- Identify and escalate opportunities to improve space, positioning and presentation within assigned stores.
- Monitor stock availability and range presence on shelf, flagging gaps to the account team.
Insight & Market Feedback
- Capture and share consumer feedback, product feedback and competitor activity observed in the marketplace.
- Provide sharp, relevant insight from the shop floor to support brand and category decision-making.
- Highlight training gaps, category trends and store-level opportunities to the account team.
Reporting & Territory Management
- Maintain accurate reporting on store visits, training sessions delivered, merchandising compliance and market feedback.
- Work to an agreed call cycle, managing schedules effectively across assigned retail locations.
- Complete all administration, reporting and photographic evidence within required timeframes.
Ways of Working
- Report into the Smollan account team responsible for the portfolio, working to agreed KPIs, call cycles and training plans.
- Work closely with store managers and store teams in assigned doors to secure time, access and buy-in for training and merchandising.
- Partner with the brand's local training and marketing contacts as directed by the Smollan account team.
- Share best practice with fellow Field Coaches across the national team.
The shape of your day-to-day work will vary significantly, and your style and influence will need to adapt accordingly. You must be collaborative, intuitive and able to build rapport quickly, remaining open to the opinions and expertise of the retail teams you work alongside.
Requirements
REQUIREMENTS FOR SUCCESS
- A successful candidate will be expected to clearly demonstrate and articulate experience against the essential requirements below in order to be considered.
Essential
- A genuine background in and passion for sport, athletics, running or fitness — as a participant, athlete, coach, club member or through sustained active involvement in sporting communities.
- A strong communicator, with the ability to simplify technical concepts and make them engaging.
- Comfortable educating and influencing store teams and consumers.
- Energetic, self-motivated and confident engaging with people.
- Organised, with strong planning and territory management skills.
- Available full-time (40 hours per week) on a flexible schedule that includes weekends, evenings and sporting events.
- Previous retail sales experience
- A valid driver's licence and your own reliable vehicle and comfortable travelling between retail locations as required.
Advantageous
- Previous experience in training delivery, coaching or facilitation.
- Previous retail, visual merchandising or field marketing experience.
- Active participation in running communities, gyms, sports clubs or athletic environments.
- Comfort with digital content creation and using social platforms to build community presence.
- A completed qualification in Sport Science, Human Movement Science, Exercise Science, Biokinetics, Physiotherapy, Sport Management or a closely related discipline is beneficial, but not essential — passion, technical curiosity and enthusiasm for sport are highly valued.
WHAT SUCCESS LOOKS LIKE
Successful Field Coaches consistently:
- Leave every store team more knowledgeable and more confident than they found them
- Translate performance science into guidance store staff can actually use
- Build credibility through technical expertise and genuine passion
- Uphold merchandising and presentation standards in every door, every visit
- Strengthen retailer confidence in and advocacy for the brand
- Become recognised contributors within local running communities
go to method of application »
Description
- Sales Management
- Shelf Health Management
- Point of Purchase Execution
- Administration
- Customer Service and Satisfaction
Requirements
- 2- 3 years’ relevant experience in an FMCG environment||Essential / Minimum|0-5 years|
- Code 8 drivers license
- Diploma/NQF level 5
- Sales Management
- Shelf Management
- Administration skills
- Customer Service Skills
- Communication skills (verbal & written)
- Interpersonal skills
- Attention to detail
go to method of application »
Role Purpose
- The Inside Sales Advisor is responsible for converting qualified leads into signed customer contracts through a professional, consultative, phone-based sales process. This is not a generic telesales role.
- The role requires a commercially sharp sales professional who can sell subscription-based, financial-value, and technically enabled energy products to customers who may be sceptical, price-sensitive, comparison-shopping, or unfamiliar with solar and prepaid-led energy solutions.
- The successful candidate must be able to understand customer needs, explain complex product value propositions clearly, build trust quickly, manage a CRM pipeline with discipline, and close high-quality customers into signed agreements. This JD builds on the original telesales profile, but raises the calibre requirement from basic telesales to technical inside sales, while retaining the core requirements around consultative selling, closing, CRM pipeline management, and customer experience.
- We are looking for high-performing inside-sales professionals who can sell subscription-based, financial-value, and technically enabled energy solutions over the phone.
- This is not a basic telesales role. You will need to understand customer needs, explain complex product value clearly, build trust with sceptical customers, manage your CRM pipeline with discipline, and close customers into signed contracts. Experience in insurance, telecoms, SaaS, financial services, Solar, Energy, Fibre, or other contract-based product categories will be highly advantageous.
- Residential and Light Commercial Energy Solutions
Sales Conversion and Pipeline Management
- Convert qualified inbound, outbound, referral, and campaign leads into signed customer contracts.
- Sell across residential and light commercial energy products, including solar, backup, prepaid-led, subscription, and adjacent energy solutions.
- Run a structured consultative sales process to understand customer needs, electricity usage, property profile, affordability, decision drivers, and objections.
- Recommend the right product based on customer requirements and product fit.
- Explain pricing, savings, subscription value, contract process, credit requirements, installation journey, and customer obligations clearly.
- Close customers effectively into signed contracts.
- Maintain an accurate and up-to-date pipeline in the CRM system.
- Create follow-up tasks, capture call notes, update sales stages, and record lost reasons accurately.
- Proactively manage customer follow-ups to prevent leakage between interest, qualification, contract sent, and contract signed.
Customer Education and Trust Building
- Build trust with customers who may be sceptical, cautious, price-sensitive, or comparing alternatives.
- Explain complex product value propositions in simple, commercially compelling language. Handle objections related to price, affordability, savings, contract terms, installation, product reliability, and service expectations.
- Provide a professional and confidence-building customer experience from first contact through to signed agreement.
- Avoid overpromising or misrepresenting product capability, savings, timelines, or contractual terms.
- Ensure customers understand what they are signing and what happens next in the journey
Financial and ROI-Based Selling
- Hold confident conversations about monthly cost, savings, value, affordability, and return on investment.
- Help customers understand the financial benefit of the recommended product versus their current energy cost or alternative solutions.
- Position subscription-based products in a way that is clear, credible, and customer-relevant.
- Use financial-value framing to support conversion without creating unrealistic expectations.
- Identify when a customer is not financially or operationally suitable and escalate or qualify out appropriately.
CRM, Data, and Performance Discipline
- Use CRM consistently as the single source of truth for lead status, customer notes, next steps, and pipeline movement.
- Maintain accurate records of contact attempts, customer interactions, qualification outcomes, objections, lost reasons, and contract status.
- Track and understand personal sales metrics, including contact rate, conversion rate, close rate, pipeline age, follow-up completion, and reasons for lost sales.
- Use performance data to improve personal sales effectiveness.
- Participate in coaching, pipeline reviews, call reviews, and performance discussions.
- Take ownership of personal sales activity, productivity, and conversion outcomes
Brand Representation and Customer Experience
- Represent the company professionally in every call, WhatsApp, email, and customer interaction.
- Deliver a consistent, high-quality sales experience aligned to the brand promise. Communicate clearly, respectfully, and confidently.
- Collaborate with sales supervisors, operations, credit, scheduling, installation, and customer success teams where required.
- Support a smooth handover from sales to downstream operational teams.
Requirements
Minimum Qualifications
- Matric required.
- Tertiary qualification in sales, marketing, business, finance, technical studies, or a related field is advantageous.
- Minimum 2–3 years’ proven sales experience in a phone-based, remote-sales, telesales, or inside-sales environment.
- Proven experience selling subscription-based, financial, technical, telecoms, SaaS, insurance, energy, solar, fibre, security, or other contract-based products is highly advantageous.
- Demonstrated ability to manage a sales pipeline using a CRM system.
- Proven experience in consultative selling, objection handling, follow-up management, and closing.
- Experience working in a target-driven or commission-led environment.
Key Competencies
- Consultative selling and needs diagnosis.
- High-conversion closing.
- Ability to rapidly learn and confidently articulate complex product value propositions.
- Financial and ROI-based conversation skills.
- Trust-building with sceptical customers.
- Objection handling.
- CRM and pipeline discipline.
- Customer focus and service excellence.
- Self-awareness of personal sales metrics and performance.
- Results-driven and commission-oriented mindset.
- Ethical and responsible selling.
- Resilience and accountability.
- Structured follow-up and pipeline ownership.
- Remuneration Orientation
go to method of application »
Description
- Effective administration and asset management
- Effective teamwork and self-management
- Achievement of sales targets
- Effective operational management
- Effective people management
- Effective budget and financial management (as required by Business Unit)
- Effective knowledge sharing (including management of field intelligence)
- Effective client and customer relationship management
Requirements
- 6 - 7 years’ relevant experience in FMCG or sales environment|5|Essential / Minimum|0-5 years|
- Relevant Diploma or Degree at NQF level 7
- Strategic thinker and analytical skills
- Ability to influence and motivate others
- Excellent leadership
- Good business and financial acumen
go to method of application »
Description
- Sales Tracking
- Co-Ordination of Trade Visits
- Budget Management
- Office Administration
- Diary Management and General Administration
Requirements
- 1-2 year’s secretarial/admin experience, preferably in retail /FMCG||Essential / Minimum|0-5 years|
- Grade 12/NQF level 4
- Communication skills (verbal & written)
- Sales objective achievement skills
- Financial management skills
- Planning and organising skills
- Time management
- Attention to detail
- Computer literacy - MS office suite
Method of Application
Use the link(s) below to apply on company website.
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