Technical Manager at RCL Foods

Job Description    

• Provide technical support and leadership for the front-end milling team to deliver the future business model, improve alignment between the Business unit and customer requirements and raise the operational excellence for Supreme customers. 
• The role will continue to evolve as the various key deliverables mentioned are developed and executed.

Milling Technical Capabilities (30%)

• Support the Milling BU and lead the front end functional teams with regards to technical knowledge, innovation development and translating customer requirements to the Mill operations
• Develop and support the milling technical and innovation strategy / capabilities within the various FoodSolutions and Industrial channels. Raise the technical profile of Supreme to be recognized as the leading Milling business in these markets

Customer technical support (50%)

• Support and develop strong relationships with strategic customers through technical support, innovation and operational excellence.

FoodSolutions and Industrial Customer Quality (10%)

• Review and develop effective Milling operational systems to manage customer quality issues

Projects (10%)

• Provide support and/or lead for Milling innovation and capability projects

Minimum Requirements    

• A Diploma in Food Technology or similar
• Degree in Food Science or BTech in food technology would be advantageous
• Valid drivers licence
• 7 years’ experience in a Food-related FMCG environment with preferably 5 years in a R&D/similar managerial role.
• Extensive knowledge of flour milling and related applications.
• Extensive knowledge of plant bakeries and related products.
• Understanding of R&D processes
• Customer relationship skill set
• Strong fault finding abilities.

Duties & Responsibilities    

• Milling Technical Capabilities (30%)
• Develop technical capabilities within the front end technical team

Develop the RCL’s Technical capability and skills strategy

• Identify required skill sets, evaluate against current skills and execute the development plan and tools
• Implement and measure effectiveness of technical team
• Support National and Regional Technical team

Customer technical support (50%)
Assist with R&D on the Supreme brand for In-Store (SC, PnP, Spar & Others).

• Support channel teams with technical issues and develop relationships with key customer stakeholders
• Development of bespoke premixes for Instore retail.
• Develop innovation funnel with key retailers

Lead and support Channel Customer teams technically in the Industrial channel and QSR Channels

• Lead the technical agenda for these channels and develop the required technical skills within the team
• Customer support regarding technical / quality problems and trouble shooting at plant level – customer operational excellence
• Assist in developing speciality flours and forward integration projects
• Assist in retaining and gaining customers in the industrial channel by adding technical value
• Partner with Marketing to develop and execute a CRM programme to build the Supreme Brand
• Lead and support the innovation programme for key strategic customer and Supreme branded products

FoodSolutions and Industrial Customer Quality (10%)

• Review current operational systems and identify improvements, develop new system and execute
• Oversight on all FoodSolutions quality issues and operational excellence

Projects (10%)

• Provide support to Technical exec and/or lead for Milling innovation and capability projects (forward integration / innovation capex and execution / product improvement initiatives – both production)