Technical Operations Manager at Helderberg Personnel

Key Responsibilities:

• Take full ownership of daily workshop and technical operations
• Manage, lead, and develop a team of technicians
• Set KPIs, performance standards, and productivity targets
• Ensure efficient operations with minimal senior management intervention
• Oversee repairs, servicing, and diagnostics of electric vehicles
• Manage battery systems, faults, and charging/swapping infrastructure
• Perform and oversee complex technical fault finding and escalations
• Maintain high-quality control standards across all technical work
• Act as primary liaison for external technical suppliers and support partners
• Diagnose electrical, firmware, and controller-related issues
• Develop and maintain SOPs, workflows, and technical documentation
• Ensure accurate job cards, service records, and reporting systems
• Oversee fleet uptime, reliability, and maintenance scheduling
• Monitor breakdown trends and implement preventative strategies
• Manage inventory including spare parts, tools, and battery stock
• Conduct stock control, stocktakes, and asset tracking
• Coordinate with suppliers and manage procurement requirements
• Implement reporting systems for fleet performance and technician output
• Provide weekly and monthly operational and technical reports
• Support customer and internal technical escalations
• Identify inefficiencies and implement continuous improvements
• Improve systems, processes, and operational scalability

Minimum Requirements:

• Grade 12 (Matric)
• Relevant technical qualification (Electrical, Mechanical, Mechatronics, or similar)
• Strong hands-on technical background in mechanical or electrical systems
• Proven experience in workshop or technical operations management

Experience Required:

• Minimum 5+ years’ experience in a technical or workshop environment
• At least 2–3 years in a supervisory or management role
• Strong hands-on experience with fault finding and repairs
• Experience working with electrical systems, batteries, or fleet equipment advantageous
• Experience in managing technicians and operational workflows