Job Openings at Helderberg Personnel

Duties and responsibilities:

• Engage with and serve guests in a professional, efficient and courteous manner
• Supervise the team and promote a positive and friendly energy in the outlet
• Handle all necessary wine educator functions in accordance with SOP’s, ensuring that guests experience the highest level of service
• Manage guest queries in a professional and timely manner, ensuring positive results on every occasion
• Report complaints and/ or any incidents promptly, helping to find solutions where possible
• Ensure that all areas are clean and well-maintained and in good working order, all stock is well displayed
• Maintain effective working relationships with colleagues in own, and other departments
• ‘Live and breathe’ the ethos, inspiring a passion for - and sharing knowledge of and all the services and products we have on offer

Skills, experience & educational requirements:

• At least three years’ supervisory experience in the F&B industry with a strong track-record of service and sales.
• Confident and clear communicator
• Must love working with food and people
• Team player, able to convey clear instructions to colleagues while being mindful of tight operational deadlines
• Time management, literacy and numeracy skills essential
• Keen attention to detail with excellent follow-through capabilities
• Able to remain calm and maintain professional outlook, even when under pressure
• Committed team member, with good leadership potential.
• Flexible and willing to ‘go the extra mile’; able to work shifts

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Duties and responsibilities

• Develop and maintain unique, exceptional and engaging experiences for our wine tasting guests
• Oversee the standard operating procedures for the tasting room team
• Oversee the day-to-day operational aspects of the tasting room
• Manage and support the growth and development of our world class wine tasting team
• Achieve annual budgeted revenue targets
• Implement strategies to increase customer foot traffic to the tasting room
• Execute events that drive customer retention and revenue in the tasting room
• Record and analyse daily, weekly and monthly traffic data.   
• Manage financial oversight of the tasting room including revenue targets and budgets
• Oversee inventory procedures/controls/reconciling/ordering for both wine and non-wine products

Skills, experience and educational requirements:

• Proven success in a F&B service and sales-oriented environment
• Excellent interpersonal skills
• Good attention to detail, multi-tasking, planning and budget management
• Take ownership and responsibility for actions, behaviours and contributions from the team and self
• Strong ability to inspire and motivate self and others
• Cape Wine Academy Certified or WEST or similar accredited wine courses
• 5 years management experience in F&B
• Passion and knowledge for food and wine
• Flexibility to work weekends, public holidays and evenings.

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Requirements:

• Comm (Acc.) or similar degree
• SAIPA or CIMA with completed articles or comparative experience
• 2-3 Years Xero and/or Sage cloud-based accounting experience essential
• Accounting, Income Tax, Provisional Tax, PAYE, VAT, SARS, E-filing knowledge
• Advanced Excel, CaseWare, Syft Analytics, Sage, Quickbooks, Xero, SimplePay experience beneficial

The successful incumbent will:

• Complete an outsourced bookkeeping function for allocated clients including all processing work, relevant reconciliations i.e. bank reconciliations, creditor’s reconciliations, VAT reconciliations etc.
• Perform the payroll function of allocated clients
• Build and manage client relationships and ensure compliance
• Plan and manage all client deliverables i.e. all inter-functional activities
• Complete outsourced accounting and bookkeeping functions for clients
• Prepare and submit tax returns, provisional tax, payroll, EMP201, VAT recons and related returns
• Prepare monthly management accounts and annual financial statements
• Strong technical skills with the ability to support team members where necessary
• Utilise CRM and Practice Management software to document required activities
• Pro-actively train and improve skills
• Be deadline driven
• Work well under pressure, pro-actively addressing clients’ needs with the ability to multitask and manage multiple clients
• Have excellent communication skills

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Key Responsibilities:

• Take full ownership of daily workshop and technical operations
• Manage, lead, and develop a team of technicians
• Set KPIs, performance standards, and productivity targets
• Ensure efficient operations with minimal senior management intervention
• Oversee repairs, servicing, and diagnostics of electric vehicles
• Manage battery systems, faults, and charging/swapping infrastructure
• Perform and oversee complex technical fault finding and escalations
• Maintain high-quality control standards across all technical work
• Act as primary liaison for external technical suppliers and support partners
• Diagnose electrical, firmware, and controller-related issues
• Develop and maintain SOPs, workflows, and technical documentation
• Ensure accurate job cards, service records, and reporting systems
• Oversee fleet uptime, reliability, and maintenance scheduling
• Monitor breakdown trends and implement preventative strategies
• Manage inventory including spare parts, tools, and battery stock
• Conduct stock control, stocktakes, and asset tracking
• Coordinate with suppliers and manage procurement requirements
• Implement reporting systems for fleet performance and technician output
• Provide weekly and monthly operational and technical reports
• Support customer and internal technical escalations
• Identify inefficiencies and implement continuous improvements
• Improve systems, processes, and operational scalability

Minimum Requirements:

• Grade 12 (Matric)
• Relevant technical qualification (Electrical, Mechanical, Mechatronics, or similar)
• Strong hands-on technical background in mechanical or electrical systems
• Proven experience in workshop or technical operations management

Experience Required:

• Minimum 5+ years’ experience in a technical or workshop environment
• At least 2–3 years in a supervisory or management role
• Strong hands-on experience with fault finding and repairs
• Experience working with electrical systems, batteries, or fleet equipment advantageous
• Experience in managing technicians and operational workflows

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Key Responsibilities Include but Are Not Limited To:

• Manage and grow relationships with existing customers, delivering exceptional service
• Identify, approach, and secure new business opportunities
• Arrange and attend a minimum of 3 client appointments per day
• Proactively contact clients to generate orders and maintain consistent sales flow
• Handle incoming client queries and orders telephonically in a professional and efficient manner
• Consistently meet or exceed monthly sales targets
• Profile customers and generate high-quality leads
• Maintain accurate records of sales activity and client communication
• Assist with operational requirements, including occasional support with order preparation, as needed

Criteria

• Proven sales track record in fresh consumables to the hotel and hospitality industry
• Strong knowledge of hospitality sector dynamics and client service expectations
• Fluent in spoken and written English and Afrikaans
• Self-motivated, proactive, and detail-oriented
• Strong organisational and time management skills
• Confident working independently and managing priorities
• Excellent computer literacy
• Valid driver’s licence and own reliable transport

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Key Responsibilities:

• Handle client communication via phone, email, and WhatsApp
• Prepare quotes, place orders, and follow up with suppliers
• Process and capture invoices accurately
• Maintain records using Excel, Outlook, and internal systems
• Learn and use accounting software (IQ)
• Resolve client queries and operational issues efficiently
• Assist with ad hoc administrative and personal tasks
• Ensure high levels of accuracy and attention to detail
• Work independently and manage daily priorities

Minimum Requirements:

• Proven experience in administration or customer service
• Strong computer skills (Excel, Outlook, Windows, WhatsApp)
• Ability to learn new systems quickly

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Key Responsibilities:

• Utilize your extensive accounting practice experience to draft financial statements in compliance with regulatory standards
• Conduct thorough analyses of financial data to ensure accuracy and integrity
• Collaborate with cross-functional teams to provide strategic insights and recommendations for financial management
• Serve as a trusted advisor to clients, offering expert guidance on accounting principles and practices

Requirements include:

• Certified Professional Accountant (SA) designation
• Accounting practice experience in drafting financial statements
• Comprehensive understanding of accounting principles, regulations, and best practices
• Strong analytical skills with an acute attention to detail
• Excellent communication and interpersonal abilities, with a client-centric approach
• Strong computer skills, including Draftworx / Caseware

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Key Performance Areas: 
Staff Management 

• Oversees work assigned maintenance and gardening team
• Addresses minor discipline problems, refer serious cases to Estate Manager
• Plan and prepare training of new team members

Maintenance and Gardens

• Evaluates facilities for repairs            
• Plan and prioritise work schedules with Estate Manager 
• Obtain supplies and tools
• Collaborate with team members to plan upcoming work assignments
• Assist team members with technical issues
• Inspect and sign off on work carried out
• Conduct routine inspections of the site and note any items for repair 
• Liaise with contractors on site
• Ensure work is carried out safely in line with the OHSA 
• Conduct regular inspections of the site and check all team members are doing as instructed 
• Conduct regular inspections of the workshop, Paint shop and garden shed to ensure they are kept neat and tidy
• Carry out regular inspections of the gardens, laws areas, catchpits and stormwater channels to ensure they are being well maintained
• Regular tool and inventory checks
• Available after hours for emergencies
• Carry out any repairs required to equipment (both the Maintenance and gardening equipment)
• Carry out any required repairs to irrigation systems
• Instruct and guide team members on how to carry out a required job 

Skills and Experience

• Proficient in English & Afrikaans (isiXhosa is an added benefit)
• Ability to impart knowledge and show initiative
• Work independently
• Lead by example and problem solve promptly and efficiently
• Ability to manage, lead, plan, organise and communicate effectively
• Strong interpersonal skills
• Effectively manage staff
• Ability to work well within a team
• Computer literate - MS Office basic
• General knowledge of electrical, plumbing, and general maintenance - 3 years
• Garden maintenance and irrigation experience and knowledge - 3 years
• Experience in a similar role is required

Requirements

• Grade 12 and preferably a technical diploma
• Valid driver’s licence and reliable own transport
• Live within close proximity to the estate within the Helderberg region
• Clean credit record and criminal background

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Requirements:

• Matric 
• Diploma / Degree in clearing and forwarding, alternatively adequate industry work experience
• Industry training of export documentation required
• Three years relevant experience

Key Performance Areas:
Pre-season planning and preparations

• Mandate letters (COO/SARS)
• APE registrations
• Ensure all customers have mandate letters. 
• Get all qualified clients APE registered. Save APE approvals on the network

Documentation Process:

• Documentation Instructions
• SI
• Addendums
• Cargo dues
• Mates receipt / Packing list
• SAD500
• Phyto
• COO
• Bill releases
• Draft/Final documents
• Final documents / Courier
• Maintain in-season accuracy and integrity (Logs to update on QX annually prior to season/prior to first shipment)
• Submit SI’s to shipping lines
• Submit Titan via QX to PPECB
• Submit cargo dues via Shipshape. 
• Mates receipt to consignee / receivers within 2 days of ATD
• Generate commercial invoice where required to submit SAD500. 
• Submit phyto applications via QX to Ecert. 
• Submit online COO applications if applicable
• Cargo dues + SAD500 to be submitted to shipping lines to receive release 
• Retrieve drafts (PPECB EC / Phyto / COO / Bills / SAD500) from necessary platforms. Check and approve prior to submitting to clients for approval. As per documentation instructions, check if drafts are to be sent to customers prior to submitting
• Draft documents to be checked and approved by necessary parties to courier as instructed. 
• Courier / Electronic Release / Delivery no later than 5 days prior to ETA

Cost management

• Documentation job card  - copies and invoice copies
• In event additional costs being incurred, incident log to be completed indicating type of cost and accountable party from which such cost should be recovered.
• Minimize extraordinary costs payable by Forwarding Division
• Ensure correct number of documents are ticked/indicated in QX to enable correct recovery of costs from clients
• Enable Finance and Cost Accounting to process costs correctly.

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Key Responsibilities 

Procurement​

•  Execute RFQs and purchase orders from MRP, maintain accurate BOMs and stock codes, and track deliveries to ensure material availability for production​
•  Expedite late components, prepare shortage and supplier comparison reports, and escalate supply risks to senior buyers​
• Support inventory control through cycle counts, excess stock identification, and basic stock optimisation activities

Customer Management​

• Log RFQs, collect and validate customer data packs, and maintain accurate quotation and order records
• Support costing and quotation preparation by gathering supplier pricing and populating costing templates

The ideal candidate will have:

• Strong analytical and problem-solving ability
• High attention to detail
• Good commercial thinking
• A proactive, results-driven mindset
• The ambition to grow into a more senior procurement role over time

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Key Responsibilities
Logistics Planning & Shipping Management

• Plan, coordinate, and oversee domestic and international shipments.
• Select cost-effective, compliant, and reliable transport solutions and coordinate courier, airfreight, sea freight, and road freight shipments.
• Ensure hazardous goods shipments (including lithium batteries) comply with IATA, IMDG, and dangerous goods regulations.
• Monitor shipments end-to-end and proactively resolve delays, customs holds, and transport issues.
• Coordinate temporary exports, demonstrations, repairs, inter-company transfers, and returns logistics.
• Verify correct Incoterms and shipping instructions prior to dispatch.

Inventory Management

• Maintain accurate stock levels across offices and fulfilment centres.
• Compile, reconcile and report weekly stock levels.
• Manage demo, loan, replacement, service and written-off stock.
• Perform periodic stock takes, investigate discrepancies and maintain traceability of serialised equipment through its lifecycle.

Customs & Regulatory Compliance

• Ensure compliance with international trade and transport regulations (including IATA/IMDG/WEEE and export control requirements).
• Manage regulatory permits/licences and supporting legal documentation.
• Coordinate DCAC, NCACC, ITAC and other regulatory applications where required.
• Maintain audit-ready records and support inspections, audits and compliance reviews.
• Ensure correct tariff classifications (HS Codes) and export declarations.
• Stay current with destination-country import requirements, restrictions and compliance obligations.

Documentation & Certification Control

Prepare, review and control logistics and compliance documentation including:

• Commercial/customs invoices, packing lists
• Certificates of origin / conformity / warranty
• Import/export permits (incl. ITAC applications), EUCs, LC documentation
• Battery declarations, MSDS documentation, ATA carnets
• Internal transfer and inter-company documentation
• Verify documentation accuracy before shipment release and maintain structured electronic filing/traceability.

Asset Management

• Register, control, and track company assets throughout the asset lifecycle.
• Maintain accurate asset records (serial numbers, locations, status) and complete scheduled stock takes.
• Utilise AssetZure for asset creation, location management, uploads and photographic documentation.

Supplier, Freight & Insurance Liaison

• Liaise with freight forwarders/couriers/distributors/clients and obtain freight quotations.
• Evaluate cost, service level and compliance risks; manage shipping schedules and resolve provider issues.
• Manage shipment insurance estimates to ensure adequate coverage.

Repairs Logistics & Re-importation

• Coordinate repair/calibration/return shipments and ensure correct customs procedures for temporary importation, re-exportation and re-importation.

Risk Management & Continuous Improvement

• Identify and mitigate logistics/customs/regulatory risks; maintain readiness for unannounced inspections and regulatory audits.
• Maintain permit registers and compliance trackers, and support SOP/process improvement.

Requirements
Minimum Requirements

• Grade 12 (Logistics-related certifications advantageous)
• 10+ years’ experience in logistics, shipping or inventory management
• Driver’s licence and own/reliable transport
• Fluent English (spoken/written) and Afrikaans for internal communication
• Willingness to work occasional overtime; onsite office-based role