Latest Jobs at Fidelity Services Group

Overall purpose of the job:

• To visit some of the most problematic alarm systems the industry has to offer and utilise your skills and expertise in order to provide the customer with the best possible solution, for their given circumstances.

Minimum qualifications and experience:

• PSIRA registration
• Valid Driver’s Licence
• Minimum 3 to 5 years Technical experience
• Fault finding capabilities with experience including, but not limited to, IDS and DSC alarm panels.
• Matrix from a Technical High School preferred.
• Tertiary qualification in electronics / electronic engineering preferred.

Duties & Responsibilities:

Customer Engagement

• Consult with the customer in order to understand his/her requirements pertaining to the performance and protection offered by the alarm system.
• Review how the existing system fulfils these requirements and what the current shortcomings are.
• Identify the root causes of false alarm activations.
• Present a solution to the customer in order to:
• Meet the business objectives to reduce false alarm rates.
• Meet the customer requirements pertaining to the performance and protection offered by the alarm system.
• Agree the solutions and next steps with the customer.
• Provide advice and guidance to the customer on how new technologies and/or equipment might enhance or improve their existing solution/s.

Administration

• Ensure all relevant documentation is completed accurately, neatly and in full.
• Uphold customer satisfaction through diligent attendance to scheduled customer appointments. – Never be late.
• Present customers with detailed written quotations, outlining not only what needs to be done, but also why it important.
• Accurate stock and inventory management.

Solutions Implementation

• Implement the specified solution as agreed with the customer on quotation acceptance.
• Ensure that service standards are upheld:
• Check battery on every site
• Test signals on every call
• Proper fault finding
• Neat and straight wiring
• Correct programming
• Correct placement of equipment
• No over or under charging
• Own the customer up until the false alarm situation has been resolved.

General

• Handling of classified information
• Completion of Case Studies to serve as training material for up & coming technicians.
• Teach, coach and mentor wireman and assistant technicians from time to time.
• Teach, coach and mentor overactive coordinators to provide more detailed information upfront leading into a technical visit.

Attributes:

• Results Oriented
• Customer Focus
• Functional Technical Capabilities
• Strong communication skills, both written & verbal.
• Builds Integrity and Trust
• Able to Inspire and Influence.

Deadline:7th August,2026

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Overall Purpose of the job:

• Be able to do the installation of electronic equipment for the security industry at commercial and industrial premises from Alarms, Access control, CCTV, Fire, Installation, Wiring, Commissioning

Minimum qualifications and experience:

• Matric or equivalent
• Minimum 3 years’ experience as an Electronic Security technician
• Programming, wiring, installations and fault-finding experience
• Valid code 08 driver’s license essential
• Must be PSIRA registered (Grade E, D C) 

Job Requirements:

• Install and Program multiple alarm systems (Ajax, Paradox, Texecom, Caddx, IDS, DSC, Rhino, Risco)
• Installation and Maintenance of electric fences
• Smart CCTV systems (Line crossing, Facial recognition, Street surveillance etc.)
• Integration of Electric fencing, CCTV, and Intruder alarm systems
• Setup and maintenance of wireless, fibre and copper networks
• Installation of basic electricity e.g., DB Boards, Inverters, UPSs, and Generators
• Oversight and design of big projects
• IT and Network support
• Access Control systems (Bio-Metrix, UHF, Facial recognition, and Access cards)

Main duties & Responsibilities:

• Program system as per specifications
• Plan the cable runs with the wireman
• Obtain customer codes before attending a call daily and when on Standby
• Complete handovers
• Complete job cards after every installation
• Provide feedback to Manager / Supervisor and Call Centre upon completion of a call
• Keep stock up to date and assist store man with stock take
• Keep the company vehicle clean
• Submit petrol slips

Core competencies:

• Customer Focus Functional/Technical Skills
• Approachability Problem Solving and Troubleshooting
• Integrity and Trust Technical Learning

Deadline:10th August,2026

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Introduction

• Collect on outstanding SecureDrive amounts ensuring good results in: debtors days (DSO), cash collection and reduction of bad debt expense/write off

Minimum Requirements...

• Matric
• Credit Management or Finance related qualification
• 2-3 Years Collections experience in a high volume consumer environment
• Strong knowledge of Microsoft Office & Excel
• Working knowledge of LSN and SAP
• Strong People & Communication skills

Job Specification...

• Telephonically contact clients with due or overdue amounts in order to obtain payment for the arrears
• Accurately record notes resulting from outbound calls to clients in the Listener system;
• Ensure that the minimum number of prescribed collection calls are achieved daily;
• Capture debit order resubmissions in the Listener system;
• Verify client information in the Listener system when making contact with clients;
• Convert clients from printed communication to electronic communication;
• Obtain commitment from clients to settle their overdue accounts within the shortest possible period of time;
• Follow up on client payment commitments;
• Issue letters of demand & suspension to clients in accordance with the collection policy;
• Review the regional suspense accounts on a daily basis to identify and transfer client payments not yet allocated to the correct account;
• Request the suspension of overdue accounts where the prescribed number of calls and/or communication has been completed;
• Understand & communicate company policies, collection policies & service specific information to clients;
• Identify the nature of client queries, record the queries in the Listener system (and/or query management tool) & to re-direct the queries to the relevant department/personnel for resolution where the query does not pertain to the Credit Control function;
• Ensure that all forwarded queries are resolved by the relevant departments through constant follow up in order to obtain payment from clients;
• Forward, electronically or printed, copies of client invoices, statements & other relevant documentation as requested by the Contact Centre or by the client directly;
• Address & resolve client queries (where the query pertains to a Credit Control function) identified either through the outbound call process or transferred from the Contact Centre (manually or through the query management tool);
• Communicate the outcome of the resolved query to customers (both internally & externally);
• Accurately prepare various administrative documents including: credit note requests, transfer of funds, client refunds requests, master data amendments, etc. (electronically and/or written);
• Ensure that all off-setting of receipts & credit notes/debit notes is accurately processed on a daily basis;
• Reconcile (where necessary) accounts with credit balances establishing the reason for the credit balance and making the necessary adjustments (refunds or transfers);
• Ensure individual & departmental collection & bad debt provision targets are consistently achieved;
• Always maintain a high standard of customer service, client courtesy & professionalism when interacting with clients;
• Participate in various ad-hoc projects within the Credit Control Department;
• Ensure a high standard of housekeeping at all times.

Skills and behavioural competencies:

• Excellent verbal & written communication skills
• Excellent customer service skills
• Ability to work under pressure & with difficult customers
• Excellent telephone skills
• Computer literate – intermediate Excel skills requirement
• Accuracy & attention to detail essential
• Excellent reconciliation skills
• Attention to detail
• Interpersonal skills
• Consistency
• Resilient

Deadline:14th August,2026

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• A permanent vacancy exists for a Creditors Clerk stationed at our Specialized Services Division. The position will report to the Financial Manager. The main purpose of the position is to make sure that the accounts payable are done timeously.

Experience, Requirements and Qualifications:

• Matric certificate (Grade 12).
• Relevant Creditor's certification.
• No criminal record or any pending cases.
• Working knowledge of the SAP system would be an advantage.
• Proficiency in MS Outlook, MS Word, and especially Excel is essential.
• Numerical accuracy and high methodical working methods are required.
• Excellent communication skills and the ability to work well with people at all levels are essential.
• Must be fluent in English and Afrikaans.
• Own reliable transport.

Job Description: (Not totally inclusive)

• Receiving of invoices and ensuring that the necessary authorizations are obtained.
• Preparation of invoices and accurate capturing onto SAP and Greenfleet before month-end deadlines.
• Ensuring all monthly statements are received and creditors accounts are reconciled monthly.
• Liaising with creditors in relation to any queries and ensuring that they are resolved.
• Administration of creditor accounts.
• Preparation and capturing of creditor payments.
• Filing of all relevant documentation timeously.
• Maintaining Housekeeping file on a weekly basis.
• Cashflow: ensure to update daily / weekly for payments due.
• Obtaining all necessary documentation from suppliers and keeping certificates up to date: BEE certificate; Bank Letter; CK docs; Agreement.
• Adhering to payment terms as per signed agreement.
• Ensuring that banking details on supplier invoices match that of the creditor being paid.
• Deal with queries from creditors and staff regarding payments.
• Provide monthly creditors age analysis for review.
• Adhoc duties as and when required by Management.

Competencies Required

• Numerical accuracy.
• High methodical working methods are required.
• Strong interpersonal and communication skills.
• Ability to liaise professionally with personnel at all levels.
• Ability to work without supervision and under pressure.
• Ability to meet strict deadlines.
• Organizational skills.
• Administration skills.

Core Competencies:

• Self-development
• Communication skills
• Accounts focus
• Teamwork

Deadline:10th August,2026

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Job Description

• A vacancy exists for an Operations Manager stationed at our Pretoria branch office. The position will report to the Branch Manager. The overall purpose of this position is to ensure that all client’s security needs are always efficiently and professionally adhered to and met.

Key Performance Areas :(Not totally inclusive):

• Ensuring that contractual requirements are met as stipulated by the client.
• Maintaining good relations between Fidelity Security Services Group and the client with regards to security services rendered.
• Constantly evaluating the service levels provided and making recommendations to the client regarding the improvement of services.
• Ensuring that Security staff always maintains required performance.
• Dealing with all required administration matters.
• Liaising daily with Branch management on various operational issues.
• Submitting relevant weekly / monthly incident and general reports as required by management.

Skills required:

• Matric certificate, PSIRA Grade A registration and accreditation.
• At least 3 years’ experience in the security industry.
• Operational Management experience.
• Working knowledge of ISO 9001:2008 quality management and its requirements.
• People management experience.
• Administration, interpersonal communication and client liaison skills are required.
• Strong planning, leadership, organizational skills as well as good interpersonal and communication skills are essential.
• Must be firearm competed
• Computer literacy on Microsoft Programs.
• Own reliable transport and valid & endorsed Driver’s License is required.

Deadline:14th August,2026

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PURPOSE: 

• The aim of a Wireman is to install security systems as per FADT guidelines.

Your job description encompasses, but is not necessarily, limited to the following:
Key Performance areas:

• Receive daily consumable requisition form from installation technician 
• Loading the vehicle with all equipment required for the installation including ladders etc.
• Ensure that vehicle is clean
• Ensuring that installations are carried out in strict compliance with FADT installation guidelines
• Assist technician in positioning and securing all electronic equipment.
• Assist technician to carry out the hand over procedure
• Load the vehicle with all unused stock, equipment and tools
• Ensure that client’s premises are left neat and tidy

Client Liaison:

• Telephonic assistance with any problems or complaints
• Give full feedback to clients where necessary

General:

• Have expert knowledge about all facets pertaining to your position
• Attend all required meetings and training sessions
• Keep your workstation/office neat and tidy at all times
• Not abuse company telephone for private calls

Standing Operating Procedures

• Ensure that the disciplinary code is adhered to at all times
• Standing Operating Procedures must be upheld
• Meeting and keeping on agreed upon targets – Kemsley
• Meeting and keeping on agreed upon targets – performance
• High standard of service must be upheld
• Ensure SOX compliance at all times
• Ensure that the Big 5 principles are upheld at all times

Deadline:14th August,2026

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Job Purpose

• The Fuel and Fleet Administrator is responsible for the end-to-end management of the branch fleet, including both permanent company vehicles and rental fleet. The role ensures optimal fleet availability, fuel control, compliance, maintenance, and cost efficiency.

Key Performance Areas: (Not totally inclusive)

Fleet Management (Permanent & Rental Fleet)

• Manage the full lifecycle of fleet vehicles (allocation, usage, returns, replacement)
• Coordinate vehicle licensing, permits, and compliance requirements
• Ensure all vehicles are roadworthy, serviced, and maintained on schedule
• Monitor vehicle availability and utilization
• Manage rental fleet arrangements, including bookings, returns, inspections, and supplier liaison

Fuel Management & Control

• Monitor and control fuel usage across all vehicles
• Investigate fuel variances, misuse, or irregular consumption
• Maintain accurate fuel records and reporting
• Ensure adherence to fuel policies and cost control measures

Administration & Reporting

• Maintain accurate fleet records and documentation
• Compile weekly and monthly fleet reports (usage, costs, maintenance, fuel spend)
• Track and manage service schedules, breakdowns, and repairs
• Process and verify invoices related to fleet and fuel
• Ensure all fleet files and registers are up to date

Compliance & Risk Management

• Ensure compliance with company policies, road safety regulations, and legal requirements
• Manage accident records, claims, and incident reports
• Conduct and document vehicle inspections
• Monitor and enforce driver compliance and vehicle usage policies

Supplier & Stakeholder Management

• Liaise with rental companies, service providers, and suppliers
• Negotiate and monitor service level agreements (SLAs)
• Support branch operations by ensuring fleet readiness

Qualifications, experience and other competencies

• Grade 12 (Matric) – essential
• Relevant qualification in Logistics, Transport Management, Fleet Management, or Administration – advantageous

Experience

• Minimum 3–5 years’ experience in fleet and/or fuel administration
• Experience managing both rental and permanent fleet – preferred
• Proven experience in fuel monitoring and control systems

Skills & Competencies

• Strong administrative and organizational skills
• Excellent attention to detail and accuracy
• Ability to analyze fuel and fleet data
• Good problem-solving and decision-making skills
• Strong communication and interpersonal abilities
• Ability to work independently and under pressure

Technical Requirements

• Proficiency in Microsoft Excel and reporting tools
• Experience with fleet management systems (e.g., tracking, Greenfleet, telematics)
• Basic understanding of vehicle maintenance and operations

Other Requirements

• Valid driver’s license (Code B minimum)
• Willingness to work overtime when required
• High level of integrity and accountability

Deadline:10th August,2026

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• The above-mentioned position is vacant within Fidelity Services Group - based at our Head Office, reporting to the CFO.
• The overall purpose of this position is to ensure compliance with all Financial Policies and Procedures as well as ensuring that the Branch contributes to the financial well-being of the Group.

Minimum Requirements:

• Grade 12/Matric Certificate.
• Tertiary CA or Financial Degree will be advantageous.
• At least 3-5 years’ experience.
• In depth knowledge of the General Accounting.
• Computer literacy and knowledge of SAP is a requirement.
• Advanced Excel Skills.
• Billing Experience.
• Ability to work under pressure and meet tight reporting deadlines.
• Strong administration and organizational skills.
• Numerical accuracy and high methodical working methods are required.
• Strong planning, leadership and organisational skills as well as good interpersonal and communication skills are essential.
• Clear Criminal Record.
• Own reliable transport.
• Should reside in the Roodepoort area.

Key Performance Areas: (Not totally inclusive)

• Assisting the Finance Team with recons memos, account payable, general office and admin queries when requested.
• Preparing and clearing of bank reconciliation and submitting to Head Office.
• Preparing and submitting accruals and reversals monthly.
• Ensuring that all costs are captured in the relevant month / cost control.
• Preparing and processing journals and assisting with month end processes.
• Assisting with MOS reviews on a regular basis to ensure that capturing has been done correctly and timeously.
• Scrutinizing of all GL accounts to ensure the correctness thereof.
• Providing financial assistance and support to operational staff assistance.
• Assisting the Finance Manager with weekly reports due to Head Office i.e. (Transport, Payroll, Claims, Price Increases, Credit Control etc.)
• Ensuring that all Policies and Procedures are always followed for audit purposes.
• Supervising and monitoring cashbook, petty cash and creditors functions.

Deadline:11th August,2026

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Job Description

• A vacancy exists for a MANAGER stationed in Robertville. The position will report to the Regional Executive.
• The overall purpose of this position is to manage a team of subordinates to provide high quality dog operation support and care, promoting animal health and welfare, support operations with deployment, ensure 100% compliance and maintain steady supply of food, veterinary services etc.

Key Performance Areas: (Not totally inclusive)

• Ensuring that contractual requirements are met as stipulated by the Client. Standard Operating Procedures (SOP’s).
• Examine, diagnose and treat dogs.
• Perform routine and emergency surgical procedures.(Could be an outsourced function)
• Manage the administration of vaccinations and preventative health care programs.
• Maintain accurate medical records.
• Educate Dog Handlers.
• Maintain high standard regarding the daily maintenance of kennels and dog trailers.
• Ensure compliance with veterinary legislation and professional standards.
• Daily care of Dogs with relation to kennels, feeding, grooming and medical care.
• Overall management and control of the dogs which are used for security patrols.
• Management of subordinates to maintain high standards regarding the care of the Dogs.
• Attending meetings with Executives and Operational Management when required.
• Quarterly appraisal of subordinates.
• Training and development of staff.
• Ensuring that due process is followed regarding the submission of quotations for purchases and expenses.
• Ensuring that all operations staff comply with the standards and procedures required by the quality management system.
• Submission of monthly and quarterly reports as required by Management.
• Investigation reports.
• Constantly evaluating the service levels provided and making recommendations to the Client regarding the improvement of services.
• Liaising daily on various operational issues.
• Evaluate the health of dogs, making sound decisions on new acquisitions etc.
• Perform inspections at decentralized kennels

Qualifications, experience and other competencies required:

• South African citizen with and valid SA ID document.
• Degree in Veterinary science (BVSC),or equivalent. (negotiable)
• Registration with SA Veterinary Council (SAVC). (negotiable)
• Strong diagnostic, surgical and medical skills. (negotiable)
• Experience working in the Security Industry will be a major advantage.
• Ability to work independently and part of a team.
• People management experience and skills.
• Administration, interpersonal communication and client liaison skills are required.
• Strong planning, leadership, organisational skills as well as good interpersonal and communication skills are essential.
• Experience in managing Dog Kennels.
• Assertive / Goal driven / Self motivator / passion for the business.
• Computer literacy on Microsoft Programs.
• Own reliable transport and valid Driver’s Licence is required.
• No criminal record.
• Excellent track record.

Core Competencies:

• Strong planning skills
• Leadership skills
• Organisational skills
• Good interpersonal skills
• Communication skills
• Client liaison skills

Deadline:7th August,2026

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Main purpose of the job:

• To manage the deployment of armed response vehicles and assist with responding to alarm activations as well as the operational functioning of a shift.

 Minimum Qualifications and Experience:

• Matric (Grade 12)
• Valid Driver’s License (minimum 2years)
• Valid Firearm Competency (Business purposes)
• PSIRA Registered Grade B with Armed Response
• Clear Criminal Record
• Computer Literate (MS Office, advanced Excel, PowerPoint, Email and Internet)

DUTIES:

• Holding of inspection parades on a daily basis
• Assess training requirements of shift on a monthly basis.
• Always maintain a high level of discipline on the shift
• Attend to all disciplinary actions as needed.
• Planning of the shift leave/on a leave chart for each
• Assist the COM with interviews of potential candidates for employment as requested.
• Administer time sheets and overtime of personnel on a monthly basis.
• Administer performance bonuses of personnel on a monthly basis.
• Merit assessment of all personnel on a cycle basis
• Recommending of leave (Annual/sick/compassionate/study as requested
• General well-being of all personnel at all times.
• Take full control and management over all the Hubs.
• Always ensure the efficient planning and performance of these Hubs
• Always ensure that these Hubs are fully manned and operated.
• Reporting of availability of vehicles to COM and Fleet Controller daily
• Planning of services, routine maintenance, etc. on an on-going basis
• Reporting of all defects on vehicles to Fleet Manager/Area Manager on a weekly basis
• Immediate completion and handing in of all MVA forms.
• Always ensure that the vehicles are clean at every shift.
• Keep control over and recording of all firearms on a daily basis.
• Always ensure that the firearm register is kept up to date.
• Standing in for COM as needed as part of internal training and upskilling
• Driving the Company Values to all employees.

COMPETENCIES

(TECHNICAL & BEHAVIOURAL)

•  Energy
• Stress tolerance.
• Safety awareness
• Initiating action
• Communication skills
• Conflict management
• Continuous learning
• Customer focus
• Time management

Deadline:10th August,2026