Floor Supervisor - Wine Centre at Helderberg Personnel

Duties and responsibilities:

• Engage with and serve guests in a professional, efficient and courteous manner
• Supervise the team and promote a positive and friendly energy in the outlet
• Handle all necessary wine educator functions in accordance with SOP’s, ensuring that guests experience the highest level of service
• Manage guest queries in a professional and timely manner, ensuring positive results on every occasion
• Report complaints and/ or any incidents promptly, helping to find solutions where possible
• Ensure that all areas are clean and well-maintained and in good working order, all stock is well displayed
• Maintain effective working relationships with colleagues in own, and other departments
• ‘Live and breathe’ the ethos, inspiring a passion for - and sharing knowledge of and all the services and products we have on offer

Skills, experience & educational requirements:

• At least three years’ supervisory experience in the F&B industry with a strong track-record of service and sales.
• Confident and clear communicator
• Must love working with food and people
• Team player, able to convey clear instructions to colleagues while being mindful of tight operational deadlines
• Time management, literacy and numeracy skills essential
• Keen attention to detail with excellent follow-through capabilities
• Able to remain calm and maintain professional outlook, even when under pressure
• Committed team member, with good leadership potential.
• Flexible and willing to ‘go the extra mile’; able to work shifts