Technical Operations Specialist at NTT Ltd.

Your day at NTT DATA

Role Purpose

• The Technical Operations Specialist ensures the availability, performance, and security of mission‑critical IT systems, with strong focus on SAP landscapes, cybersecurity, networking, and vendor governance. The role supports high‑volume logistics/supply chain operations by ensuring resilient, secure, and well‑managed technical environments.

Key Responsibilities

SAP Hosting & Operations

• Working with the assigned SAP TLM on the account, have working knowledge around the SAP landscapes across on‑premises and/or cloud platforms.
• Working with SAP Basis teams, ensure effective management of SAP application servers, ASCS/SCS, database platforms, and integration components.
• Co-ordinate and assist in SAP transports, change management, and kernel/patch activities.
• Working knowledge of SAP high availability through clustering, virtualization, backup and DR.

SLA & Availability Management

• Interpret and enforce hosting and security SLAs.
• Ensure alignment to RTO/RPO requirements.
• Manage escalations, incident response, and vendor accountability.

SAP Technical Knowledge Requirements

• Understanding of SAP architecture (app servers, message/enqueue servers).
• SAP CTS/CTS+ transport paths and governance.
• Database concepts (backup, log replay, performance basics).
• SAP Router, LDAP/AD integration, SAP Cloud Connector.
• SAP GRC Firefighter, SoD principles, password and access policy enforcement.

Cybersecurity Operations

• Knowledge of endpoint protection, SIEM, antivirus, vulnerability management.
• Understanding of incident response and threat prevention strategies.
• IAM principles, security hardening, and audit/compliance processes.

Network & Connectivity Management

• LAN/WAN fundamentals, routing, switching.
• VLAN segmentation, DMZ concepts, subnetting, IP planning.
• Firewall rules (Fortinet, Cisco, Palo Alto), VPN, SD‑WAN.
• SAP-specific connectivity (SAP Router, port requirements, interface troubleshooting).

Logistics & Supply Chain IT Support

• Support WMS, TMS, SAP WM/EWM, MM, SD.
• Minimize downtime affecting picking, receiving, dispatching, and invoicing.

Incident Leadership & Problem Management

• Lead teams through outages and major incidents.
• Conduct root-cause analysis and implement long-term improvements.

Stakeholder Communication

• Communicate clearly with technical and non‑technical audiences.
• Provide transparent updates during incidents.

Team Leadership & People Management

• Lead, coach, and support technical teams.
• Foster accountability and continuous improvement.

Required Skills & Experience

• Strong SAP operational understanding.
• Cybersecurity fundamentals and prevention strategy expertise.
• Networking knowledge: routing, VLANs, WAN/LAN, firewalls.
• Experience with SAP hosting environments.
• Vendor/SLA management.
• Exposure to logistics/supply chain systems.

Required Qualifications

• Logistics/supply chain or 24/7 operations experience.
• SAP certification and worked experience.
• Cloud (AWS/Azure)
• Cybersecurity certifications.
• ITIL Foundation/Intermediate.